Customer Service Client Representative
Resume:
Mandy Salmon
Battledore, Kington Langley, Chippenham, SN15 5NH
************@*****.**.**
Personal Profile
A confident, self-motivated and driven individual with ambitions to succeed within my career. Utilises strong communication and interpersonal skills to deliver exemplary customer service. Enjoys being part of a thriving and productive team, with the ability to contribute new ideas that will optimise company efficiency without compromising on quality or service. Now seeking a new professional career challenge wherein I can quickly establish myself as a valuable asset within any company I join.
Key Skills
Experienced in providing exceptional customer service.
Excellent communicator with strong interpersonal skills, allowing me to build professional, yet genuine rapport with customers.
Organised with time-management skills, allowing me to prioritise work flow and meet deadlines.
Valuable member of a team, but equally confident working independently using my own initiative.
Ability to remain focused working within a fast-paced, pressurised environment.
Project Management, including quotes for Customers, Assisting and supporting contractors including inductions and site visits.
Helpdesk management
Health and safety regulations
Flexible and adaptable approach when faced with change and workplace challenges, quick to
Acclimatise to new situations and procedures.
Proficient in common computer software, including Word, Excel, PowerPoint. And SAP.
Education and Qualifications
2005 – 2013: Internal Courses:
Recruitment and Selection
Appraisals
Disciplinary and Grievance
Auditing
Environmental Policy’s
Commercial Awareness
Health and Safety Regulations
2008 – 2010: Home Learning College - Certificate in Business Management
ILM Principles of Team Leading - Pass mark 96%
1996 – 1997: The Swindon College, Swindon
N.V.Q Level 1:
Business Management
Customer Service
Time Management
Sales and Marketing
Leadership
Stress Management
1991 – 1996: GCSE’s 8 x A-C Grades - The Commonweal Grammar School, Swindon
Employment History
February 2022 – July 2022 - Sales Administrator - Cemex Floors
Responsible for transacting all sales orders into SAP within a specified time frame.
Providing quotations to customers and suppliers.
Performing weekly inventory audits.
Raising Purchase Order for the Account / Sales area Managers.
Liaising with customers and suppliers with regards to delivery dates.
Supporting the Account / Sales Area Managers with administration.
Producing weekly sales reports for the Account / Sales Area Managers.
Responsible for taking direct payment from the customers and account holders.
Invoicing Customers
Raising credits (If required)
General administrator
October 2021 – January 2022 – Contract Support Sowga
To provide a comprehensive and flexible contract administration service to the Southwest Business Unit and our client. To liaise regularly with client representative and to administer the day to day operation of the Arks help desk and change management application for the smooth delivery of services, maintenance and incident control.
Responsible for managing and leading of a contract support team, located across two sites in the South of England.
Managing of soft services contracts which include cleaning, environmental waste and security management.
To oversee the contract support staff and ensure that all aspects of service is provided by means of the clients Helpdesk.
Managing all financial and commercial aspects of contracts. Including profit and Loss
Producing and support of financial information.
To maintain and update both manual and computer records relating to areas of which NMS are responsible.
To prepare and issue predefined reports, which form part of the contract and customer requirement.
To administer quality management system documentation and ensure compliance.
Liaise closely with the site team and head office, ensuring accurate processing of quotations, purchase orders, invoices, time sheets and holiday records.
Preparation and producing KPI reports and documentation.
Material ordering and administration.
Subcontractor’s administration.
Raising purchase orders and ensuring that purchase orders are updated when changes required.
Production of valuations and presentation of results
To undertake the training of staff as and when required.
Oct 2020 - May 2021 - Operations Administrator -Peak Ryzek
My duties included:
Dealing with customer’s quotes and request’s within a timely manner ensuring I met the customers SLA’s.
Managing the helpdesk.
Informing customers and staff of any issues with production.
Ensure all orders from the customers were despatched from the warehouse.
Issuing customer reports on daily basics and monthly reports.
Assisting driver’s and warehouse staff with regards to deliveries.
Administration duties.
Stone Gate August 2019 Temporary Placement
My duties included:
Working within the factory ensuring the goods are suitable for packing.
February 2019 Temporary Placement
Vectura
My duties included:
Greeting and meeting clients
Booking appointments
Administration duties
January 2019 – Crane
Temporary placement
Testing Vending machines.
Ensuring vending machines passed an annual test.
July 2018 – December 2019
QA (Temporary placement until September 2018) Hub Administrator.
I have a good understanding of internal system. i.e HUB’s, Maytaks and other systems within the department
My duties include:
Assisting learners with their application forms and ensuring they are correct and complete communicating through email or telephone.
Helping with any issues or quires that learners may have with the on line enrolment or understanding of qualification requirement.
Arrangement of Inductions for the learners with coordination of the Skills Coach is availability.
Booking and confirmation of courses through QA internal systems.
Providing help and support to other members of the team during periods of high work load.
Providing clear communication within the team allowing for shared understanding and knowledge of daily issues of importance.
July 2013 – June 2017: Customer Service Supervisor - Norland Managed Services
To provide a point of contact for the Technical Operations Services and Customers requests to support the compliance function of the Norland Technical Operations team.
Responsible for the day to day office management. Including supporting and managing 24 engineers.
Managing of soft services contracts which include cleaning, environmental waste and security management.
Responsible for recruitment and selection
Managing the flow of technical works requests from the client into the Technical operations team.
Coordinating all accreditation preparation, actions and reviews of documentation.
Managing all financial and commercial aspects of contracts. Including profit and Loss
Coordinating all Customer quotations for client change.
Provide and coordinate internal communication across the Operations team to ensure effective knowledge transfer from Technical Operations team into the Operations team.
Customer Service Leader Continued:
Coordinate and produce weekly, Monthly customer reporting on behalf of Norland.
Auditing of Log Books.
Assist with H&S, environmental audits and ARK’s accreditations audits.
Customer Liaison – Relationship Management.
Record scenario training carried out across both sites and to ensure accurate records are maintained.
Produce KPI’s and provide action plans for failings below target.
2009 – 2013: Lead Contract Support - Norland Managed Services
To provide a comprehensive and flexible contract administration service to the Southwest Business Unit and our client. To liaise regularly with client representative and to administer the day to day operation of the Arks help desk and change management application for the smooth delivery of services, maintenance and incident control.
Responsible for managing and leading of a contract support team, located across two sites in the South of England.
Managing of soft services contracts which include cleaning, environmental waste and security management.
To oversee the contract support staff and ensure that all aspects of service is provided by means of the clients Helpdesk.
Managing all financial and commercial aspects of contracts. Including profit and Loss
Producing and support of financial information.
To maintain and update both manual and computer records relating to areas of which NMS are responsible.
To prepare and issue predefined reports, which form part of the contract and customer requirement.
To administer quality management system documentation and ensure compliance.
Liaise closely with the site team and head office, ensuring accurate processing of quotations, purchase orders, invoices, time sheets and holiday records.
Preparation and producing KPI reports and documentation.
Material ordering and administration.
Subcontractor’s administration.
Raising purchase orders and ensuring that purchase orders are updated when changes required.
Production of valuations and presentation of results
To undertake the training of staff as and when required.
2009 – 2009: Stand-in Account Manager
For a period of six months I was asked to cover the Account manager role. I was Managing engineers and office staff. Controlling Profit and loss. Creating quotations for the Customer. Preparing and presenting presentations to the client.
2005 – 2009: Lead Contract Support
Managing the Norland and WHS Helpdesk, ensuring all work orders are completed on time. Responsible for liaising with the client on a daily basis.
Majority of time is spent managing the office and all administration responsibilities and ensuring the customer is always satisfied.
Meeting KPI’s and ensuring target levels are achieved.
Ensuring all invoicing is completed on time.
Organising the area manager’s dairy, arranging meetings, accommodation and arranging client entertainment.
Training and supporting members of staff on internal systems
Controlling debt and profit and loss.
Responsible for updating all sickness Bradford factors and Annual leave records.
Supervising engineers and providing support for and issues requiring escalation.
Dealing with clients on a daily basis.
2007 – 2007
LML Products
Dealing with reception requests from customers and internal staff.
Profit and loss management.
Time keeping of staff and arranging cover for absence staff.
Responsible of all goods to ensure packing and picking ensuring all good’s are delivered on time.
Day to day communication with my customers with regards to forecasting
References Available On Request
Contact this candidate