Security Officer Specialist/Assistant, Office Assistant, Receptionist
Resume:
PAULA J. PLATZ
** ******* ***** ******* ******, WV 25419 301-***-****
**********@*****.***
EMPLOYMENT HISTORY
Weis Markets
Martinsburg, WV 25403
Bookkeeper - 2/2021 - Current
Responsible for auditing the safe, balancing all the tills and self-scans and preparing the bank deposit.
Research a transaction when there is a plus or minus of more than $10.00 in a cash drawer to determine if an error was made which caused the overage/shortage and initiate the proper correction.
Ensure I have all necessary documentation of lottery sales and paid outs, refunds, and various miscellaneous expenses such as a Customer Experience paid out, re-filling the ATM machine, or a donation to an organization.
Provide excellent customer service to customers on the phone or in person.
Department of the Interior
National Park Service, National Capital Region
1100 Ohio Drive, SW
Washington, DC 20242
Personnel Security Specialist - 8/31/2010 – 12/31/2020 (Retired)
Implemented and served as the point of contact for the Homeland Security Presidential Directive 12 (HSPD-12). Provided instructions and guidance to all personnel who utilize DOIAccess and USAccess systems.
Provided expert authoritative security information and guidance to ensure personnel suitability of federal or contract personnel in sensitive, public trust and non-sensitive positions. Interpreted and developed general policy direction on the effectiveness of security programs and practices.
Ensured that all personal identity information was safeguarded from misuse, fraud and improper unlawful disclosure.
Managed the Leave Share Program for the National Capital Region (NCR).
Provided technical support to those employees who had various computer issues such as their computer not booting up properly, a particular system on their computer not working properly, or having issues connecting to the network. I provided assistance in order to get them operational again or assisted them in contacting an Information Technology Specialist for further assistance.
Supervised a Personnel Security Assistant/Specialist. Ensured that they were keeping up with their workload and was available to provide help and guidance as needed.
Developed Standard Operating Procedures.
Participated in various workgroups to effect change or improvements to systems, processes or other activities.
Conducted job interviews and served on job interview panels.
Proficient in various Microsoft programs such as Word, Excel and PowerPoint.
Department of the Interior
National Park Service
1849 C Street, NW
Washington, DC 20240
Security Officer - 2/2006 - 8/29/2010
Implemented the Homeland Security Presidential Directive 12 (HSPD 12), at the National Park Service Washington Office level and served as point of contact for field personnel.
Provided expert authoritative security information and guidance to ensure personnel suitability of federal or contract personnel in sensitive and public trust positions.
Interpreted and developed general policy direction on the effectiveness of security programs and practices.
Determined appropriate application of security programs, policy, and procedures through on-site inspections of security offices.
Department of the Interior
National Park Service
1849 C Street, NW
Washington, DC 20240
Human Resources Specialist (Employee Relations) - 07/2002 - 02/2006
Implemented and provided advice regarding the National Park Service (NPS) telecommuting policy.
Provided advice to managers regarding the resolution of routine performance and conduct problems.
Provided advisory and case management services that may include adverse, disciplinary, performance based actions, grievances and appeals, and other related programs.
Provided advice on the preparation of disciplinary and adverse action, grievance, and appeal letters.
Advised on the on the soundness cases based one applicable laws and regulations.
Provided adept advice in the manner that protects the government.
Served as Bureau point of contact for all NPS Inspector General complaints, working with each region to ensure that the response to complaints in order to resolve cases.
Served as the bureau point of contact for NPS honor awards, reviewing and editing nomination packages, ensuring packages were complete, and tracking them through the approval process to ensure deadlines were met.
Served as administrator of the Child Care Subsidy Program, distributing information to all regions and providing guidance and assistance with questions and problems employees encountered.
Department of the Interior
National Park Service
1849 C Street, NW
Washington, DC 20240
Human Resources Specialist (Employee Relations) - 11/1999 - 7/2002
Provided advice and assistance to managers regarding the resolution of routine performance and conduct problems.
Served as the point of contact for NPS grievances.
Served as Bureau point of contact for all NPS Inspector General complaints, working with each region to ensure that the response to complaints in order to resolve cases.
Served as the bureau point of contact for NPS honor awards, reviewing and editing nomination packages, ensuring packages were complete, and tracking them through the approval process to ensure deadlines were met.
Served as administrator of the Child Care Subsidy Program, distributing information to all regions and providing guidance and assistance with questions and problems employees encountered.
Advised supervisors regarding poor performance and appropriate action for improvement, such as Performance Improvement Plans. Wrote proposal and decisions notices for supervisors to affect withholding of within grade increases, demotion and removal.
Department of the Interior
National Park Service
1849 C Street, NW
Washington, DC 20240
Employee Relations Assistant - 10/1998 - 11/1999
Served as assistant to the Ethics/Personnel Security Officer. Processed security clearances for NPS employees.
Processed Inspector General referrals. This included ensuring the referral was forwarded to the appropriate region in a timely manner and tracking the case referrals and conducting follow-up as necessary to ensure the suspense dates were met.
Ensured Personnel Security/Suitability database was kept current.
Ensured files were organized and complete.
U.S. Army Garrison
Civilian Personnel Advisory Center
Fort Detrick, MD 21702
Personnel Assistant (OA) – 10/1996 – 10/1998
Served as assistant to the Staffing Specialists and the Chief of Human Resources
Received phone calls from both internal and external applicants and provided the answers to questions they had about vacancy announcements.
Prepared all in-processing packets ensuring all necessary paperwork was included.
In-processed new employees, explaining what needed to be done, answered any questions they had and ensured all their new hire paperwork was completed properly.
U.S. Army Garrison Fort Ritchie
Civilian Personnel Office
Employment & Services Division
Fort Ritchie, MD 21719
Personnel Assistant (Office Automation) - 3/1992 – 10/1996 (approximate)
Served as assistant to Human Resources Specialist (Office Automation).
Printed out any personnel action that had been processed in the system the night before.
Ran queries from the personnel system to get information that the Human Resources staff requested. Some examples of these queries are when step increases were due, when a suspension action was completed and the date the employee could return to work, a listing of every employee (name, grade and series) in a particular division or office and how many people were in a particular occupational series at Fort Ritchie. If the system contained the information that was requested a query could be run to get a report.
Assisted other Human Resource employees with any computer issues they might have.
U.S. Army Garrison Fort Ritchie
Civilian Personnel Office
Fort Ritchie, MD 21719
Secretary (Typing) – 6/1991 – 3/1992 (approximate)
Served as Secretary for the entire office.
Answered the phone, answered those I could handle myself and transferred calls to the appropriate employee within the office or the Chief, as appropriate.
Typed all letters and memorandums in the appropriate format.
Responsible for keeping the office supplies on hand. Was also responsible for ensuring that we did not exceed the supply budget.
Ensured timecards were submitted in a timely manner for every civilian employee in the office.
Responsible for the annual property report. Maintained files for what property had been turned in during the year to ensure that any discrepancies could be corrected.
Maintained all office files in an organized manner.
Headquarters 7th Signal Command
Public Affairs Office
Fort Ritchie, MD 21719
Secretary (Typing) - 4/1986 – 6/1991 (approximate)
Served as Secretary for the entire office.
Answered the phone, answered those I could handle myself and transferred calls to the Public Affairs Specialists or the Chief, as appropriate.
Typed all letters and memorandums in the appropriate format.
Responsible for keeping the office supplies on hand. Was also responsible for ensuring that we did not exceed the supply budget.
Typed up articles for the newspaper that the Public Affairs Office put out each month for the Fort Ritchie community.
Using the Pagemaker software program, assisted in the layout of the newspaper before it was sent to print.
Ensured timecards were submitted in a timely manner for every civilian employee in the office.
Responsible for the annual property report. Maintained files for what property had been turned in during the year to ensure that any discrepancies could be corrected.
Maintained all office files in an organized manner.
NATO SHAPE Support Group (80ASG)
Directorate for Resource Management
Chievres, Belgium 09088
Secretary (Typing) – 7/1985 – 12/1986
Served as Secretary for the Directorate of Resource Management.
Answered all phone calls and transferred them to the appropriate person within the directorate.
Typed all letters and memorandums in the appropriate format.
Responsible for keeping the office supplies on hand. Was also responsible for ensuring that we did not exceed the supply budget for the office.
Ensured the Chief of the Directorate was on time for all meetings he was required to attend.
Maintained organized files for the Director of Resource Management.
Provided all clerical assistance to the entire directorate.
Ensured all employees completed their timecards in a timely manner so they could be submitted for processing.
U.S. Army Garrison Bremerhaven
Directorate of Logistics, Supply Division
Bremerhaven, Germany 27578
Secretary (Typing) – 4/1984 – 10/1984
Served as Secretary for the Supply Division.
Answered all phone calls and transferred them to the appropriate person within the division or the directorate, as appropriate.
Typed all letters and memorandums in the appropriate format.
Responsible for keeping the office supplies on hand. Was also responsible for ensuring that we did not exceed the supply budget.
Ensured the Division Chief was on time for all meetings he was required to attend.
Maintained organized files for the Supply Division.
Provided all clerical assistance to the entire division.
Ensured all employees completed their timecards in a timely manner so they could be submitted for processing.
References:
Available upon request
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