Service Representative Care Technician
Resume:
Haley Robinson
****************@*****.***
PERMANENT ADDRESS
Paris, TN 38242
OBJECTIVE: To obtain a career in customer and healthcare related environment that will utilize my knowledge and skills while allowing me to grow within the company.
EXPERIENCE:
InterHealth Solutions Inc., Montgomery AL 36117 December 2021- now
Montgomery Anesthesia Billing Associate
Print daily reports from Hospitals each day.
Masterfile and charge patients correctly for billing in MSI.
Enter patient information and insurance for surrounding areas.
Answer phone calls from patients and solve insurance problems.
Look up billing and claims to make sure it is charged to insurance properly.
File client files for Jackson Hospital Anesthesia Department.
Pull records from the bank’s lockbox.
Type in medical billing codes for insurance purposes to get charged correctly.
Jackson Hospital., Montgomery AL 36106 August 2021- December 2021
Patient Care Technician
Assist the department with ADL charting in the AM and PM.
Take and record vital signs/Orthostatics and report abnormal results to RN & MD.
Complete 12 lead EKG’s and report findings back to physician and care team with any critical results.
Assist the department with patient care, lining care, and feeding.
Transport patients safely within the department.
Completed hourly rounding and turned patients every 2 hours.
UAB Medicine Freestanding Emergency Department., Gardendale AL 35071 November 2018- Present
Patient Care Technician
Assist the department with registering and triaging patients upon arrival.
Take and record vital signs/Orthostatics and report abnormal results to RN & MD.
Complete 12 lead EKG’s and report findings back to physician and care team with any critical results.
Assist the department with traumas, burns, strokes, MI’s and full arrests.
Perform Phlebotomy, Collect labs, Hemoccult/Gastroccult test, Blood cultures and report critical values.
Transport patients safely within the department.
Certified to assist Orthopedics with casting and splinting.
JL Morgan & Associates INC., Birmingham AL 35242 July 2019-Present
Customer Service/Call Center
Follow up with patients after discharge to increase quality of care within the department.
Conduct Emergency Discharge and Inpatient discharge surveys for contracted hospitals.
Report information from surveys back to the facilities for quality improvement.
Facilitate patients with any questions or concerns regarding their discharge paperwork.
Provide patient support to help increase the understanding of the patient’s role in their own health care.
University of Alabama Emergency Department., Birmingham AL November 2017-2018
Patient Care Technician
Closely collaborate with the management team to make necessary improvements and satisfy patient needs in a Level 1 Trauma/Burn Emergency Department.
Encourage creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Continually improve knowledge, skills and performance based on feedback and self-identified professional
developmental needs.
Obtain medical history, vital signs, and weight/height measurements on all patients.
Evaluate patient care needs, prioritize treatment, maintain patient flow, and provide patient education.
Assist doctors with surgical and non-invasive procedures in the department.
Collect blood, tissue and fluids from patients and accurately record results in patients chart and report any critical values to the physician.
Able to recognize when a patient becomes altered from baseline with experiencing signs and symptoms and alert appropriate personnel.
Paschall Truck Lines, Inc., Murray KY October 2016-2017
Customer Service Representative
Responsible for answering phone calls from customers and drivers to transfer them to the proper department using a switchboard
Tracking and entering loads using the AS400 system
Working with customers and drivers to solve daily transit issues
Ensure loads are going to be delivered to the right place in a timely manner
Arrowhead Home Sales, Inc., Paris, TN Summer 2016
Secretary
Answering phone calls pertaining to modular home purchases
Providing information to customers interested in purchasing a modular home
Taking care of emails and paperwork throughout the day
Clean and stage the modular homes for showings.
Caregiver., Paris, TN 2013-2016
Private Duty in Home care
Assist patients with daily living activities including personal grooming
Bathe immobile patients and help mobile patients into showers
Complete light housekeeping duties including cleaning and meal preparation
Arrange medications for use and organize supplies
Follow care plans, home regulations, and ensure safety practices were implemented
Education and Certifications:
High School Diploma May 2014
CPR Infant/Child/Adult American Heart Association
AED Adult/Child American Heart Association
CPI Certified American Heart Association
Trophon Certification UAB Emergency Room
Other Education:
Completed courses in Patient Safety Standards
HAZMAT Training
Disaster Training & Active Shooter
Code Sepsis Training
SKILLS:
Works well with others
Can easily Multitask
Well Organized
Quick Learner
Able to adapt to difficult situations
Proficient in FirstNet, HealthQuest, AdHoc, MSI, Master filing, Charging, EMMI, Cerner, Impact, Citrix, iView, and Microsoft Word, Excel, and PowerPoint.
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