Service Representative Call Center

BB

Beckie-lea Barker

Professional Summary ** ***************@*****.***

Astute Call Center professional offering polished communication sil. Brings excellent Se 384-***-****

organizational skill and talent for overcoming customer objections. Self motivated and Wetumpka, AL 36092

truc eam player.

Skills

Work History

‘© Efficient and Detail-Oriented

Pepeo Holdings - Customer Service Representative © Understanding Customer Needs

‘Wetumpka, AL "© Upbeat and Positive Personality

10/2020- 07/2021 © Calm and Professional Under

‘© Maintained customer satisfaction with forward-thinking strategies focused on oe

Responding to Difficult Customers

addressing customer needs and resolving concerns.

‘© Answered customer telephone calls promptly to avoid on-hold wait times

* Offered advice and assistance to customers, paying attention to special needs ot wants

‘© Investigated and resolved customer inquiries and complaints quickly.

‘Customer Account Management

Verbal and Written Communication

Multitasking and Prioritization

De-escalation Techniques

Issue and Complaint Resolution

KinderCare Learning Centers - Childcare Provider Coenen vit sivas sates

‘Montgomery, AL Mindset

92/2016 - 05/2020

© Administrative and Office Support

© Led children in creative, athletic and educational activities while maintaining safe and © Computer Proficiency

‘orderly group. © Patient and Empathetic

© Set and enforced rules to maintain children’s safety and created welcoming, caring fo team Cnaeateal oat Claperative

‘environments forall children .

Multi-Line Phone Systems

© Created safe and engaging learning environment for groups of diverse children with

various learning styles.

Education

122011

Coastline Community College

Fountain Valley, CA

AS Behavioral And Social Sciences

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