Customer Service Sales Associate

Jared Zick

Port Saint Lucie, United States ***** 772-***-****

Jared Zick LinkedIn *******@*******.***

Operations Manager – Business Growth and Development – Program Leadership Operations Management Staff Training & Development Project Delegation Strategic Planning PROFESSIONAL SUMMARY

Accomplished and results-driven Operations Manager with 10+ years of experience managing operations, acquiring sales, and leading staff. Recognized as an innovative problem solver with phenomenal leadership skills, business, and technical acumen, analytical and agile mindset, and keen ability to lead top-performing teams, integrate analytics and KPIs to optimize business activities, accelerate business performance, and lead change in competitive business environments.

Operational Excellence: Demonstrate exceptional aptitude in implementing and enhancing operational processes to ensure maximum productivity, profitability, performance, and efficiency within a high-growth, competitive business environment.

Sales Performance: Earned record-setting results in transforming businesses, delivering substantial revenues, identifying profitable opportunities, developing sales and business strategies, streamlining processes, and delivering actionable insights.

Business Innovation: Skilled at developing and instigating long-term business strategies, boosting overall performance, driving sales and marketing successes, identifying new opportunities, and managing end-to-end business operations. CORE COMPETENCIES

Business Growth & Development

Business Process Improvement

Continuous Process Improvement

End-to-End Operations Leadership

Key Strategic Partnerships

New Business Opportunities

Revenue Generation & Growth

Sales & Profit Optimization

Customer Service & Relations

Project Management Life Cycle

Strategic Planning & Execution

Troubleshooting & Issue Resolution

Critical Thinking & Decision-Making

Team Collaboration & Leadership

Staff Training & Development

WORK EXPERIENCE

Operations Manager November 2021 – Present

Synergy Equipment Rentals (Pump Division), Stuart, FL Hired as a main operator of the branch, leading day-to-day operations focused on Synergy Equipment Rentals’ continuous growth and success, including profit and loss (P&L), inventory, expenses, resources, and budgets. Maintained operational workflows through leading personnel within the branch, from drivers, administrators, shop technicians, road technicians, and more.

Leveraged a solid technical aptitude and understanding of the construction equipment and rental industry to manage clients daily, deliver the best customer experience, boost retention, and increase profitability.

Boosted business results by effectively managing branches assigned territory, developing business opportunities with existing ones, creating new accounts, and adapting the latest technologies to ensure efficient and effective territory management.

Built a strong workforce by closely monitoring HR functions, including monthly recruitment, selection, orientation, and training of employees. Recognized and celebrated all employee achievements and milestones.

Utilized solid knowledge of DOT, FMCSA, and OSHA laws and regulations to manage logistics operations and dispatch all trucks and orders. Received orders, confirmed accuracy, wrote contracts, conducted proper billing, and drove branch goals. Product Specialist April 2021 – November 2021

Toyota Kia Of Vero Beach, Vero Beach, FL

Took full responsibility for providing educational and informative product presentations and test drives while generating customer enthusiasm about the entire Toyota product lineup. Managed customers with in-depth Toyota product information and insight by providing exceptional product presentations, demonstrations, and test drives, amplified sales revenues.

Demonstrated features and benefits of Toyota’s product lines and delivered exceptional service by genuinely answering all client questions and concerns, handling requests, resolving issues, and following up with buyers to ensure referral business.

Established knowledge of all products, services, customer demographics or profiles, and competitive automotive makes and models. Optimized sales language and processes with approved Toyota terminology and buying experience.

Excelled as a Toyota product knowledge expert and trusted advisor in promoting unique selling points and key features.

Achieved the utmost customer and supplier satisfaction level by maintaining and advancing profitability for existing businesses supported in the automotive industry. Analyzed orders, forecasts, inventory levels, safety stock, and lead time. Inside Sales Representative, Area Dispatcher, and Supervisor August 2015 – April 2020 United Rentals, Port Saint Lucie, FL

Led as key customer contact and consultant, recommending solutions to the customer, quoting, selling, and fulfilling orders for United Rentals’ equipment and services based on their needs. Established new rental and sales accounts by serving walk-in and call-in clients, Jared Zick Page 2 of 2

generating leads for new business and communicating advice with appropriate departments, including sales and client service.

Spearheaded the implementation and supervision of daily branch operations focused on managing customer relations and driving branch goals and productivity. Dispatched delivery trucks and managed customer expectations regarding delivery.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Maintained up-to-date knowledge of available products to best serve customers, maximize sales potential, and drive revenue streams.

Amplified sales and branch growth by exceeding targeted sales goals by continuously pursuing new sales opportunities and expertly closing customer deals. Performed annual evaluations and reviews for employees.

Negotiated prices and managed contracts on equipment rentals and contractor supplies, following pricing policies and procedures. Processed rental quotations, reservations, and agreements in strict compliance with company guidelines. Heavy Haul Truck Driver August 2014– August 2015

Kauff's Transport, West Palm Beach, FL

Managed all aspects of the vehicle, including pre-trip, in-route, and post-trip inspection and maintenance. Demonstrated safe driving by following established regulations and safety procedures, resulting in zero accidents. Identified and mitigated safety hazards, executed critical decisions, carried out detailed technical designs, and sought continuous improvement opportunities.

Performed thorough equipment, structures, and materials to identify the cause of errors and other problems. Determined information by categorizing, estimating, recognizing differences/similarities, and detecting changes in circumstances/events.

Executed physically demanding responsibilities daily, analyzed information, and evaluated results to choose the best solution and solve problems. Used relevant data and individual judgment to maintain compliance with laws, regulations, or standards.

Inspected trucks for malfunctions and reported vehicles to management for corrective action, which included servicing, repair, calibration, regulation, fine-tuning, and testing machines, devices, and equipment to prevent accidents.

Worked in adverse weather conditions, adhered to all company and DOT safety policies, and maintained accurate logbooks

(ELogs) and timecards. Transported oversize loads and operated heavy equipment for loading and unloading purposes. Sales Associate January 2012 – August 2014

Bass Pro Shops, Port Saint Lucie, FL

Supported a strong commitment to world-class customer service and ensured a pleasant and productive shopping experience for all clients, which included delivering positive first impressions to welcome existing, new, and potential clients. Greeted and acknowledged customers in a prompt and friendly manner, handling merchandise with care, providing information, and assisted over customers.

Assured visual standards were met by upkeep and maintenance, which included restocking, remerchandising, cleaning fixtures, and general care and housekeeping. Helped clients locate products and checked store systems for merchandise.

Delivered phenomenal customer service by assisting customers in buying decisions, identifying, and evaluating customers' needs, and making product recommendations. Solved challenges by offering relevant products and services.

Responded to and handled customer issues using good judgment and logic in solving problems and making decisions within the job scope. Trained new hires in company processes, product knowledge, customer service, and selling techniques.

Ensured a pleasant and productive shopping experience for all customers by improving engagement with merchandise, introducing promotions and opportunities to customers, and maintaining an orderly appearance throughout the sales floor. Service Advisor/Service Technician January 2011 – January 2012 4 Points Auto, Port Saint Lucie, FL

Conducted thorough inspection of equipment, structures, and materials to identify the cause of errors and other concerns. Diagnosed vehicle issues and performed repairs to keep the vehicle in operating condition. Attained 100% customer satisfaction through quality inspection, timely maintenance, and daily active communication with clients, ensuring their vehicles' optimal condition.

Assigned with orders and analyzed work delegated to plan appropriate action in servicing various vehicles, including mechanical, electrical, and electronic systems and components of cars, buses, and light and commercial transport trucks.

Increased sales and profitability by consistently meeting and exceeding targets, demonstrating4 Points Auto's products and services, and suggesting additional services focused on providing great experience and improving the bottom line.

Followed safety requirements and local and federal standards in disposing of hazardous materials. Adhered to best practices when working in the automotive service environment by reporting accidents or incidents to management as soon as possible.

Performed work as outlined on the repair order efficiently and accurately, according to dealership and factory standards. Handled the task of performing minor and major fixes on various automotive equipment and vehicles. EDUCATION

Associate of Science (AS): Law Enforcement 2001, Colorado Mountain College, Steamboat Springs, CO TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), SalesForce, Rentalman, CRM Software

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