Pharmacy Technician Scrum Master

Christopher Croker

Hutto, TX ***** 512-***-**** *******@******.**.***

www.linkedin.com/in/christopher-croker-bb024392

INFORMATION TECHNOLOGY MANAGER

Application Management IT Project Management Systems Design Infrastructure Architecture System Design, Planning, & Implementation Scrum Master Certified Project Management Professional (PMP) Certified Passionate IT professional and leader with vast experience, focusing on Application Management Accomplished technical leader with significant IT management experience working directly with associates to empower and support teams in a management capacity to serve information technology and organizational constituents. Extensive management leadership in serving as a trusted technical resource to executives, management leaders, and diverse technical teams. Advanced experience in Information Technology operations, system controls, and IT team management with outstanding skills in team management, performance evaluations, and go-live implementations on time and within budget constraints. Accomplished leadership for mentoring and training inclusive of all IT department members, serving as a conduit between the IT department and technical staff—clarifying policy, providing resources, and working behind the scenes to recognize and anticipate resource needs for system updates and implementations. Desires a challenging role with room for growth; available to interview immediately. Core Expertise :

Performance Management ~ Change Management ~ Requirement Analysis ~ Talent Management ~ Project Management ~ Strategic IT Planning ~ Timeline Development ~ Process Improvement ~ Team Building & Mentorship ~ Time Management ~ Stakeholder Communication Business Analytics ~ Application Security ~ Product Management ~ System Development ~ Stakeholder Communication Process Engineering Data Interpretation & Utilization ~ Technical Development ~ Technology Integration ~ Budget Control ~ Decision Making ~ Root Cause Analysis ~ Business & Technology Alignment ~ Strategic & Tactical Planning ~ Leadership Training & development

Management Skills :

IT Incident/Request/Change/Problem Management - 15+ years of ITIL management experience including 6+ years of Service Now experience using Incident, Request, Change, and problem management module. Proven track record for crisis management for outages impacting both application and infrastructure components.

IT Project and Program Management – 30+ years of experience for ideal strategy, configuration, rollout, and integration of technology systems benefiting the entire organization. Proven ability managing multiple projects and product deliverables and supervising team projects, including strategic planning, resource allocation, system implementation methods, and coordination of resources.

Business Domain Expertise – Comprehensive knowledge of business and IT management principles and practices, including analyzing business requirements, technology services, and financial data analysis. Review project risk management, vulnerability identification and remediation, business process requirements, process planning, and implementation, software and HIT system implementation, performance management, IT team leader development, and system and infrastructure compliance. Proficient using IT Management and Healthcare software.

Department Supervision – Demonstrated ability in improving stakeholder understanding, insight, and focus through end-to-end business relationship management while managing technical teams who gather system and business requirements and generate proposals and business cases for presentation on updates to patient care components.

Collaborative Communication – Skilled organizer in delivering presentations and experience in facilitating business requirement focus groups for participatory IT system planning – information gathering to achieve consensus with a focus on tactical and strategic team building to meet organizational goals. CAREER SYNOPSIS & KEY ACHIEVEMENTS

Pacemate Nationwide 2023-present

Technical Project Manager - IT integrations

● Manage multiple concurrent project to integrate Pacemate Live software with Electronic Health Records (EHR) with a primary focus on Epic, Cerner, and Athena platforms

● Manage all project level documentation and assignments including weekly status reports, ticket updates, communication Christopher Croker 512-***-**** *******@******.**.*** Page 2

● Lead test use case scenarios with clients including FHIR, reports, and charges across HL7 interface Radiology Partners Nationwide 2021 – 2022

Radiology Partners is the largest and fastest growing radiology practice in the United States, present in 34 states. Project Manager - IMD implementations

Manage multiple concurrent projects to implement initiation of new site deployment including resource, budget, time-line, and customer expectations

Manage all project level documentation and assignments

Manage issue resolution and vendor relationships across the project life cycle

Manage HL7 components across a multitude of different healthcare platforms including IHE for DICOM traffic Ascension Technologies Austin, TX 1991 – 2021

Ascension (www.ascension.org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable, providing nearly $2 billion in care. Manager – Technology (01/1991 – 11/2021)

Lead transformational projects to improve efficiency, effectiveness, and scalability of system productivity. Play a critical role as a technical manager and project manager, coordinating the installation and update of IT infrastructure, programs, and systems. Ascension Technologies Manager – Technology (Continued)

Recruited and developed new IT department team members. Proposed a new strategy for IT team policies and procedures. Spearheaded the development of the process, workflow, and appraisals. Provided IT team mentoring, training, and leadership.

Led the initiative for application monitoring and management of 1000 Operation jobs. Supervised Technology Management of 1 ministry to 14 ministries and 80 hospital systems.

Created presentations detailing actionable technical improvements to maximize resources. Supervised implementation projects designed to improve productivity. Worked with external clinical representatives to address customer needs.

Leveraged project management methodologies to codified system infrastructural details and operating procedures to strengthen controls and maintain system performance.

Implemented process controls to monitor the progress of projects and to resolve technical issues in the project planning stage. Provided leadership for project implementation, which resulted in improvements in system productivity.

Defined project goals, fostering acceptance, and instilling technical accountability in defining systems.

Coordinated configuration of software applications and troubleshot and resolved problems with programs and systems.

Almost 30 years of billing experience including Medicare/Medicaid/Commercial insurance payers. Cerner EHR build components:

● PharmNet/Orders builder for operational and capital project initiatives regardless of project size

● Barcode med admin expert with multiple implementations and support of daily NDC build

● Order catalog build for pharmacy/Orders/Radiology including significant clinical involvement

● Powerplan and order sentence expert across multiple clinical areas

● Multum Order catalog process for monthly process

● Eprescribe build/support components

● Olympus build for Ops jobs and automated process for ops job monitoring

● Ensuring billing components configured for successful claim adjustments Epic EHR projects:

● Radiology implementation for new site Mercy Health systems in Chicago involving multiple vendor/customer engagements

● Radiology implementation for new site Montefiore Nyack in New York involving multiple vendor/customer engagements Christopher Croker 512-***-**** *******@******.**.*** Page 3 Achievement Snapshot: Worked as a collaborative and influential partner to lead in developing multi-phased strategic HIT initiatives for Ascension Technologies. Developed IT project plans designed to improve system productivity by leveraging proven IT and project methodologies to streamline processes and optimize operations to increase the value and efficiency of people, processes, and systems.

Seton Family of Hospitals Austin, TX 1991 – Present Seton Family of Hospitals is a Roman Catholic-affiliated hospital network in the Greater Austin area. It is a member of Ascension Health, a not-for-profit health organization. The healthcare network now includes five major medical centers, two of which are designated Level I Trauma Centers. Seton has become the largest private employer in Central Texas, with approximately 11,000 associates.

Pharmacy Technician Supervisor (1/1991 – 8/2021)/Pharmacy Technician (8/2021 - present) Directed daily operations at the facility, caring for more than 300 individuals. Updated procedures necessary for compounding, mixing, packaging, and labeling of medications. Supervised a team of pharmacy technicians, interns, and support staff.

Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.

Managed inventory, rotating stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.

Created and maintained facility documents and records, maintaining accuracy while managing sensitive data. Achievement Snapshot: Headed clinical oversight to devise and establish policies, procedures, and best practices in alignment with regulatory requirements. Recruited and hired intelligent clinical and administrative staff to bolster the skills set of an already talented team. Trained pharmacy interns and newly hired technicians. Database Coordinator (7/00 – 1/05)

Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization. Developed and implemented security initiatives to protect important company data.

Defined the database design based upon project requirements. Collected information by meeting with database architects and administrators to determine client system limitations for capacity and load to support clinical data processing projects.

Converted imaging and data workflows into the database from PATs system and SQL servers to reports. Tested and modified databases to determine and correct issues. Minimized workflow downtime by accurately initiating SQL database. EDUCATION & CREDENTIALS

Kennedy Western University Agoura Hills, CA – MBA in Business Administration – 04/2006 Kennedy Western University Agoura Hills, CA – Bachelor of Arts in Business Administration – 04/2005 University of Texas at Austin Austin, TX – Bachelor of Science in Microbiology – 05/1992 Certifications

PMP 2023

Scrum Master Certified 2021

Licensed Pharmacy Technician – 1993

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