Customer Service Project Manager
Resume:
Vaughn E. Tonge Sr
*** ******* **. **********, *** Jersey 07062
******@*****.***
Career objective:
Experienced IT field technician with 9+ years supporting WAN, LAN and Telecommunications networks. My multitasking ability and understanding of Networking and Telecommunications protocol provide a clear career path.
Knowledge / Skills:
Networking principles; Subnetting; LAN/WAN/TCP/IP/LTE/4G/5G/MPLS; Structured cabling; LAN design; Gateway configuration; Router and Switch configuration preferably Cisco.
Work Experience:
Independent Contractor
Field Nation Inc, Minneapolis, MN 55402
June 2013 – Current
Field Support:
Report directly to project manager providing updates along with deliverables on work orders.
Work with clients to roll out client and various vendor hardware and software.
Provide Level one, two and three technical, field, and remote support.
Field support for client’s Telecommunications hardware and software applications which includes VOIP and analog systems.
Perform termination of low voltage cabling with CAT5E, CAT6, and Coaxial.
Static gateway configuration and bridging.
Cyber Security hardware and software deployment and network troubleshoot.
Customer Service:
Work with client and customer on various issue.
Communicating customer issue.
Time management completing projects
Meet customer goal with satisfactory service.
Meet with customers and other vendors to collaborate.
Education:
Bachelor of Science in Technical Management.
DeVry University Chicago, Illinois 60606
Completed 11/2022
Associate Applied Science in Networking and Security.
Gibbs College Livingston, New Jersey 07039
Graduated: 5/2008
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