Front Desk Pharmacy Tech
Resume:
*********@*****.***
Marie Senatus
Objective
Obtain a position where i can maximize my customer service skills, develop a higher
Quality assurance and grow within the company itself while maintaining the overall
Values and beliefs of the company.
SKILLS
● Self motivated and able to assist and influence team members
● Conduct meetings to problem solve independently
● Receive and provide meaningful feedback to all level of discipline
● Provide delightful customer service
● Attentive to details
● Able to work under pressure and meet deadlines
● Faster learner and able to understand
● Proficient with Microsoft word, PowerPoint and internet
● Speak English and Creole
EXPERIENCE
2005 - 2009
ASSISTANT MANAGER, KFC AND TACO BELL
● Create schedule
● Hire and train new team members
● Ensure proper inventory and food ordering
● Ensure compliance with policy and procedure and protocol
● Resolve complaint
2009 - 2019
Assistant Manager, WALGREENS (15500, 10372)
● Analyzes financial and performance data; develops action plans to increase
sales and control costs.
● Model and share customer service best practices with all team members to deliver a
distinctive and delightful customer service
● Assist and coaches other team members to work with warehouse and vendor ordering
process
● Assist store manager on daily task
● Assist in pharmacy
● Makes hiring, promotion and termination decisions
● Address issues and disciplines store team member, engages with Employee Relations
and Human Resources as appropriate
● Participates in company and on-the-job training to improve skills and productivity
and attends training requested by District Management and corporate.
● Serves as liaison between district, corporate and the store to provide a communication
channel, respond to requests, provide feedback and implement initiatives.
2012 - 2013
MEDICAL FRONT DESK
● Assure the readiness of the front desk area for each working day, all front desk activities fully
operational at the start of business day
● Greeting patients in a friendly manner and ensuring that the appointment system is up and
running efficiently.
● Monitor patient flow from one area to the next while attending to patients in the office and on
the telephone
● Scheduling patient appointments via EMR
● Retrieving medical records from outside physicians’ offices and facilities
● Preparing charts for patient’s appointment
● Collecting co-pays
● Ensuring patient’s insurance is up-to-date
● Processing any faxes that are sent to the office
● Maintain forms and office supplies required for front desk
● Respect and maintain privacy and dignity of patients, assure patient confidentiality at all
times
2014 - 2017
Certified PHARMACY TECH
● Preparation of medications for patients
● Receiving and verifying the prescriptions
● Pricing and filling of prescriptions
● Completing patient paperwork related to the filling of prescription
● Assisting with insurance claims processing (usually a pharmacist will handle this, but
assistant’s help will be needed – the entire process is done online)
● Stocking and pricing of medications in inventory
● Ensuring availability of drugs by delivering them to patients or facilities
● Maintaining pharmacy’s (and its patients’ employees’) safety by adhering to
infection-control procedures, policies and regulations
2017 -
Certified Pharmacy Tech (PCA) Remote
Welldyne Specialty Pharmacy
● Answering phone calls from patients and Doctors offices
● Calling patients and Doctors office
● Schedule prescriptions
● Run insurance claim, add insurance to patient profile
● Working with new and existing medication orders to verify their eligibility
● Understand the proper medicine dose and usage
● reviewing benefits, researching customer issues, pharmacy benefits, and developing
customer resolutions.
EDUCATION
MAY 2007
HIGH SCHOOL DIPLOMA, CENTENNIAL HIGH SCHOOL 3.9
ENROLL RN PROGRAM in SEPTEMBER, 2018
MEDICAL ALLIED NURSING ACADEMY
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