*

Rio Frazier *** Golf Lane

Fountain Inn, SC ***44

864-***-****

adw9nv@r.postjobfree.com

EXPERIENCE

Verizon Wireless Greenville, SC — Care Specialist

January 2021 - April 2023

Provided a high level of exceptional service by assisting with billing, account management, questions about wireless & broadband services and products in a rapid inbound call center. Displayed strong capability to sell and succeeded in meeting goals and expectations set by the organization. Provided resolutions for any and all grievances, including but not limited to understanding the totality of utilization of company mobile application, online account services & billing disputes, resolving shipping discrepancies, and troubleshooting mobile devices and home internet equipment.

Anyone Home Mauldin, SC — Property Consultant

August 2017 - January 2021

Served as a liaison between property owners and/or management and potential renters who sought short & long term leases at properties across the nation. Provided in-depth expert advice and support to clients on behalf of the management company of the clients’ desires and aided in scheduling tours, managed over the phone maintenance orders for repairs and tenant complaints.

Samsung/Alorica Mauldin, SC — Executive Customer

Relations Expert/Product Liability

January 2013 - September 2017

Provided incomparable contrast service that included, but not limited to diverse complaints and concerns from customers across the United States for various Samsung products and services, troubleshooting assistance, returns and/or exchanges, inconsistencies with shipping orders, and billing disputes.. Promoted from starting position to Product Liability and served as a critical asset for Corporate in which support functions and proactive strategies were executed in complex issues to prevent the escalation of high-risk legalities.

Education South Sutter Charter School Sacramento, CA — H.S. Diploma August 2003 - June 2006

Other Accolades

SKILLS

● Organizational,

comprehensive,

communicative, and

problem-solving skills

● Experienced in multi

software systems

● Mindful listener

● Thrives individually

and collectively

● Distinct people skills

● Experienced in

accomplishing goals in

customer resolution,

customer satisfaction,

and company

expectations.

2

Expert Skills Education — Interior Design Diploma, March 23, 2023 Professional References

Monique Golden 864-***-**** Former colleague, friend Holly Davis 864-***-**** Mentor/Advisor, friend

Shelley Fricke Pierce 843-***-**** Former Verizon Supervisor and mentor

Contact this candidate