Customer Service Store Manager

ROBIN BAKER

Carmel, IN *****

************@*****.*** / 317-***-****

SUMMARY

Adaptable Manager offering 12 years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Proficient in MS Office and Salesforce. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership.

SKILLS

Project management

MS Office proficient

Retail inventory management

Staff training and development

Operational budgeting

Team-oriented

Risk management

Sales professional

Outstanding communication skills

Program implementation

Profit and loss accountability

Performance improvements

Employee development

Recruiting and hiring

Schedule management

Customer retention

Purchasing and planning

EXPERIENCE

Office Manager / Bob's Discount Furniture - Indianapolis, IN 07/2022 - Current Handled scheduling and managed timely and effective allocation of resources and calendars. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Interpreted and communicated work procedures and company policies to staff. Automated office operations for managing client correspondence, payment schedules and data communications. Managed office budget to handle inventory, postage and vendor services. Managed store cash intake with high accuracy and prepared daily bank deposits using SAP. Processed financial documents, contracts, expense reports and invoices. Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.

Owner/Operator / Self Employed - Indianapolis, IN 08/2018 - Current Led startup and opening of Online business and provided business development, creation of operational procedures and workflow planning.

Set pricing structures according to market analytics and emerging trends. Enhanced operational performance by developing effective business strategies, systems and procedures. Promoted business on social media platforms to maximize brand identity and generate revenue. Participated in networking events to establish and cement community ties, B2B relationships and industry connections.

RB

Developed business and marketing plans and prepared monthly financial reports. Store Manager / BoxDrop - Fishers, IN 02/2019 - 05/2020 Achieved sales quota of $4,000 by incorporating social media and brand marketing. Increased profits 30% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.

Collaborated with Human Resource to recruit and develop personnel and cultivate top performance. Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.

Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

Managed inventory tracking and physical inventory counts to minimize loss. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Oversaw inventory management through cycle counts, audits and shrinkage control. Business Consultant / Republic Services - Fishers, IN 05/2017 - 08/2018 Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Researched competitor to develop strategic plans and improve operational systems. Assessed, optimized and elevated operations to target current and expected demands. Monitored operations to verify quality, delivery schedule and conformance to contract specifications. Used multiple resources and tools for evaluating and presenting solutions. Enhanced client satisfaction ratings by resolving difficult customer issues through completion. Consulted with business customers and presented payment card solutions to help businesses streamline expense management and optimize cash flow.

Developed and maintained successful relationships with industry leaders. Operations Executive Manager / Kohl's Corp. - Indianapolis, IN 01/2014 - 07/2014 Monitored progress by establishing plans, budgets and measuring results. Conducted staff evaluations and determined promotions and realignments or reductions in workforce. Leverage expertise to devise and actualize corporate communication plans. Provided leadership to 80 employees through coaching, feedback and performance management. Supported community outreach initiatives by partnering with local organizations. Managed scheduling for 80 employees to optimize productivity. Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Generated daily operational and sales reports for corrective action or continuous improvement. Multi-Channel Optimization Manager / Sam's Club - Bentonville, AR 10/2003 - 09/2013 Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to clients.

Conferred with Market managers to develop and implement marketing plans. Exceeded sales and profit goals by supervising all marketing and planning activities. Penetrated new markets and retail channels through strategic planning, competitive analysis and product concepts.

Led staff on development of products and promotions, sales analysis and creative services. Supported program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.

Managed web-based demand generation campaigns by collaborating with internal channels to develop brand consistency and best practices.

Cultivated customer and distributor rapport to increase retention rates and drive goal achievement. Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes. Researched market competitors to identify potential new products and service opportunities. Optimized profitability to meet marketing objectives and drive membership growth. Performed scheduled inventory counts and supply audits. Oversaw efficient receiving and inventory management to keep stock within optimal levels. Performed inventory cycle counting and identified discrepancies. EDUCATION AND TRAINING

Associate of Arts: Business Management 05/1999

Ball State University - Muncie, IN

Associate of Arts: Marketing 05/1999

Ball State University - Muncie, IN

ACCOMPLISHMENTS

Consistently maintained high customer satisfaction ratings. Interviewed over 300 people and successfully staffed 1 new store location. Major projects include Grand Opening of new Sam's Club.

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