Service Representative Customer - Days Entry Specialist

Angela Baldwin

**** ** **** *** *** *A Pompano Beach, FL 33062 - 336-***-**** ******.*******@*****.***

Highly organized individual, with excellent communication and interpersonal skills, where solid computer knowledge,including MS Office applications and customer service skills will be utilized

Education

Central High School - High Point,NC

High School Diploma - 1989

Winston Salem State University - Winston-Salem, NC

Associate Degree Studies - 1989 -1991

Professional Experience

Reservationist

September 2022 to May 2023

Silver Airways - Hollywood, FL

●Checking customers in for flights, checking customer luggage, booking flights, making reservations, boarding flights at the departure gate

●Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions

●Providing general customer assistance, complying with all safety procedures and station policies

●Providing accurate gate, flight arrival and departure information, as well as answer general inquires

●Assist special needs passengers, resolve customer complaints and other duties as delegated

●Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines

●Communicate clearly and accurately with customers as well as ground and aircraft personnel

●Miscellaneous duties as assigned by Manager and Supervisor

●Conduct other duties as assigned

Client Support Specialist

November 2021 to August 2022

Fiserv Solutions LLC - Coral Springs, FL

●Actively listening to clearly detail issues for resolution

●Expressing empathy to the client’s

●Working to establish rapport in order to overcome objections

●Receiving inbound calls from our Bank Clients' cardholders

●Answering client’s questions while giving the best solutions for the issue

●Assisting with researching and resolving issues

●Contacting the proper party(manually or via automatic dialing system) for the account in compliance with applicable regulations and established policy and procedures

●Using great verbal and written communication skills to provide excellent service to our clients’

Customer Service Representative November 2020 to June 2021 City of Lake Worth Beach - Lake Worth, FL

●Performed administrative utility (electric/water) support work assisting customers, answering phones, responding to service requests, maintaining customer accounts, and related work as appointed or assigned

●Processed customer utility deposits, utility payments, granted utility payment extensions, Issued payment arrangements

●Utilized problem-solving skills, clear communication, friendly attitude, empathy, product & service knowledge, strong time management

●Created new customer accounts, Updated existing customer accounts when needed

●Started, stopped and/or transferred utility service(s) upon customer request

Customer Service II August 2011 to October 2020

Ralph Lauren Corporation - High Point, NC

●Worked from home and in the office, when needed

●Participate(s) in various training courses, such as Mobile Commerce, pilot groups and other creative platforms to bring aboard other peers

●Supervised/Trained peers to process exchanges, credits, gift certificates and missing orders

●Assists warehouse operations department, upon request, via processing order returns, order exchanges, (regular and/or a gift), gift cards/ gift certificates, credits, claims for missing orders, replacement buttons for merchandise, replacement of customers personalized orders

●Scan documents such as Bill of Ladings and Delivery Receipts into our system

●Serviced Most Valued Customer to ensure superior service

●Comprehends and ensures compliance with company and government regulations

Customer Service I August 2007 to June 2011

Ralph Lauren Corporation - High Point, NC

●Organize and file processes order collates for company records

●Service RalphLauren.com and ClubMonaco.com

●Developed strong working relationships with peers and other departments as well as strong rapport with customers

●Knowledgeable of all aspects of Ralph Lauren brands

●Provides legendary customer service to every customer

●Demonstrates excellent telephone and interpersonal communication skills along with analytical skills

●Communicate with customers from the initial contact to the delivery of order

Additional Skills

●20+ years of computer experience – AS400, JDA, Microsoft Office

●Knowledge of ICD-9 Codes

●Ten-Key skills (14,000 kpm)

●Enthusiastic and detailed oriented with analytical ability

●Quickly adapts to learning process

●Strong organizational/motivational skills

●Ability to multitask and prioritize assignments in a fast-paced environment and/or to meet deadlines with minimal to no supervision

●Ability to work with others and/or independently

References available upon request

Contact this candidate