Customer Service Sales Associate
Resume:
Ashley Webb-Maldonado
Saint Cloud, FL *****
To work in an environment as the leader of a team, where my customer service and management experience will make the team stronger and more successful. My experience and background have enabled me to effectively communicate, motivate, lead, and work with diverse groups of people. I have 21 years of providing customer service and 20 years of management experience. Work Experience
Store Manager
L'Oréal-Salon Centric
October 2017 to Present
My responsibilities include a strong focus on:
• Building a great team, delivering exceptional customer service and developing high performing teams that exceed customer expectations. To recruit the best staff for the store and ensure all team members have the knowledge and tools for success.
• To set clear direction and establish and communicate a clear vision to the team. Use the company’s vision/goals to motivate my team effectively. Creating winning and measurable strategies for the team and effectively manage between short- and long-term goals.
• Maintaining the importance of driving business by creating new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them. I monitor the store and team members' performance while analyzing and understanding the cause of sales trends, and initiating change with creative ideas and enthusiasm.
• I lead with passion and work well with others to drive teamwork within the store/district. I engage and motivate team members with energy/optimism, and effectively promoting leadership at all levels.
• I work to influence and inspire, as this is a focus for creating a positive, enthusiastic working culture within the team. I give clear, concise expectations and are able to give ongoing constructive feedback in order to motivate team members. I'm consistently working towards understanding what motivates others, always leading by example, and recognizing and rewarding outstanding performances.
• Driving sales goals. Since I started as the store manager, I have increased sales on a monthly basis and for the year. I have created relationships with my customers which has resulted in loyalty with my customers. I developed and implemented a new customer service process that has increased sales. For example, we now offer delivery for product orders that meet specific specifications. I have partnered with specific company educators for events in the store, to promote new products and drive sales. This allows for opportunities for customers to ask questions and learn about the newest trends.
Universal Banker
US Bank
June 2016 to October 2017
My responsibilities include a focus on sales and service, opening accounts, handling teller transactions, informing customers of other products and services that meet their needs, and solving customer questions and concerns. I built relationships with customers based on trust, recommending financial solutions based on each customer's unique goals and needs.
Skills/Experience
• Handling retail product philosophy, policy, procedures, documentation and systems. Having customer service and interpersonal skills, effective selling and referral skills, strong mathematical, problem-solving, and negotiation skills, excellent verbal and written communication skills, the ability to analyze customer credit data and other related financial information, strong interpersonal and relationship building skills. Assistant Manager
Dunham's Sports
January 2015 to June 2016
My responsibilities include the following:
• Operational merchandising, administrative functions within the store.
• Leading and training staff in providing exceptional customer service.
• Store opening and closing responsibilities.
• Pushing sales through customer service and report analysis.
• To ensure the appearance of the stores interior and exterior are maintained to company standards.
• Monitoring payroll daily to ensure the plan is met.
• Ensure efficient day to day operation of the store.
• Uphold company standards for merchandise presentation.
• Lead the recruiting interviewing and hiring for hourly associates.
• Consistently evaluate in-store talent.
• Issue appropriate counseling and disciplinary action for staff who fail to meet the performance standards.
• Loss prevention, to drive shrink results through compliance to all guidelines involved with safety, and cash-handling procedures.
Store Manager
Webb Shoe Company 2005
to 2015
My responsibilities included the following:
• In addition to the above I was also responsible for hiring, training, and mentoring new staff.
• I purchased inventory and attended market shows to see new product for each season.
• I coordinated appointments with vendors to review new merchandise for the business.
• I was responsible for the store's marketing, working with the newspaper and radio stations, also maintaining the stores social network profiles.
• I was responsible for the daily opening and closing operations of the store.
• I assisted with inventory.
• I supervised the staff, providing daily challenges for growth within and company reflection. Consistent mentoring and monitoring to ensure completion of tasks.
Sales Associate
Webb Shoe Company 1995
to 2005
My responsibilities included the following:
• Customer service was a priority in my position and was a priority for the store.
• I delivered shoes and provided customer service to nursing homes.
• I greeted customers, assisted them in their footwear needs, which included sizing and custom fitting.• Working for our family business, I learned the importance of getting to know your customer, establishing relationships and earning trust.
• I followed up with customers by calling them to ensure they were satisfied with theirpurchase and to make additional recommendations on new products coming into the store. • I also assisted with marketing the store image and working with the visuals from retailers. • I am experienced in fitting customers with orthotics to improve the fit and feel of their shoes while addressing various foot problems. Education
High school or equivalent
Roncalli High School - Aberdeen, SD
August 1997 to May 2000
High school diploma
Skills
• Sales
• Mentoring
• Leadership
• Coaching
• Entrepreneur
• Goal Setter
• Merchandising
• Retail Management
• Scheduling
• Team Building
• Customer Service
• Retail
• Payroll
• Cash Handling
• Management
• Sales Experience
• B2B Sales
• Expense Management
• Credit Analysis
• Banking
• Store Management Experience
• Profit & Loss
• Bookkeeping
• Negotiation
• Assistant Manager Experience
• Loss Prevention
• Recruiting
• Account Management
• Office Management
• Pricing
• Sales Management
• Business Development
• Budgeting
• Upselling
• Financial Report Writing
• Research
• Salesforce
• Event Planning
• Employee orientation
• Inventory control
• Team management
• Store management
• Retail sales
• Shift management
Ashley Webb-Maldonado
Saint Cloud, FL 34772
To work in an environment as the leader of a team, where my customer service and management experience will make the team stronger and more successful. My experience and background have enabled me to effectively communicate, motivate, lead, and work with diverse groups of people. I have 21 years of providing customer service and 20 years of management experience. Work Experience
Store Manager
L'Oréal-Salon Centric
October 2017 to Present
My responsibilities include a strong focus on:
• Building a great team, delivering exceptional customer service and developing high performing teams that exceed customer expectations. To recruit the best staff for the store and ensure all team members have the knowledge and tools for success.
• To set clear direction and establish and communicate a clear vision to the team. Use the company’s vision/goals to motivate my team effectively. Creating winning and measurable strategies for the team and effectively manage between short- and long-term goals.
• Maintaining the importance of driving business by creating new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them. I monitor the store and team members' performance while analyzing and understanding the cause of sales trends, and initiating change with creative ideas and enthusiasm.
• I lead with passion and work well with others to drive teamwork within the store/district. I engage and motivate team members with energy/optimism, and effectively promoting leadership at all levels.
• I work to influence and inspire, as this is a focus for creating a positive, enthusiastic working culture within the team. I give clear, concise expectations and are able to give ongoing constructive feedback in order to motivate team members. I'm consistently working towards understanding what motivates others, always leading by example, and recognizing and rewarding outstanding performances.
• Driving sales goals. Since I started as the store manager, I have increased sales on a monthly basis and for the year. I have created relationships with my customers which has resulted in loyalty with my customers. I developed and implemented a new customer service process that has increased sales. For example, we now offer delivery for product orders that meet specific specifications. I have partnered with specific company educators for events in the store, to promote new products and drive sales. This allows for opportunities for customers to ask questions and learn about the newest trends.
Universal Banker
US Bank
June 2016 to October 2017
My responsibilities include a focus on sales and service, opening accounts, handling teller transactions, informing customers of other products and services that meet their needs, and solving customer questions and concerns. I built relationships with customers based on trust, recommending financial solutions based on each customer's unique goals and needs.
Skills/Experience
• Handling retail product philosophy, policy, procedures, documentation and systems. Having customer service and interpersonal skills, effective selling and referral skills, strong mathematical, problem-solving, and negotiation skills, excellent verbal and written communication skills, the ability to analyze customer credit data and other related financial information, strong interpersonal and relationship building skills. Assistant Manager
Dunham's Sports
January 2015 to June 2016
My responsibilities include the following:
• Operational merchandising, administrative functions within the store.
• Leading and training staff in providing exceptional customer service.
• Store opening and closing responsibilities.
• Pushing sales through customer service and report analysis.
• To ensure the appearance of the stores interior and exterior are maintained to company standards.
• Monitoring payroll daily to ensure the plan is met.
• Ensure efficient day to day operation of the store.
• Uphold company standards for merchandise presentation.
• Lead the recruiting interviewing and hiring for hourly associates.
• Consistently evaluate in-store talent.
• Issue appropriate counseling and disciplinary action for staff who fail to meet the performance standards.
• Loss prevention, to drive shrink results through compliance to all guidelines involved with safety, and cash-handling procedures.
Store Manager
Webb Shoe Company 2005
to 2015
My responsibilities included the following:
• In addition to the above I was also responsible for hiring, training, and mentoring new staff.
• I purchased inventory and attended market shows to see new product for each season.
• I coordinated appointments with vendors to review new merchandise for the business.
• I was responsible for the store's marketing, working with the newspaper and radio stations, also maintaining the stores social network profiles.
• I was responsible for the daily opening and closing operations of the store.
• I assisted with inventory.
• I supervised the staff, providing daily challenges for growth within and company reflection. Consistent mentoring and monitoring to ensure completion of tasks.
Sales Associate
Webb Shoe Company 1995
to 2005
My responsibilities included the following:
• Customer service was a priority in my position and was a priority for the store.
• I delivered shoes and provided customer service to nursing homes.
• I greeted customers, assisted them in their footwear needs, which included sizing and custom fitting.• Working for our family business, I learned the importance of getting to know your customer, establishing relationships and earning trust.
• I followed up with customers by calling them to ensure they were satisfied with theirpurchase and to make additional recommendations on new products coming into the store. • I also assisted with marketing the store image and working with the visuals from retailers. • I am experienced in fitting customers with orthotics to improve the fit and feel of their shoes while addressing various foot problems. Education
High school or equivalent
Roncalli High School - Aberdeen, SD
August 1997 to May 2000
High school diploma
Skills
• Sales
• Mentoring
• Leadership
• Coaching
• Entrepreneur
• Goal Setter
• Merchandising
• Retail Management
• Scheduling
• Team Building
• Customer Service
• Retail
• Payroll
• Cash Handling
• Management
• Sales Experience
• B2B Sales
• Expense Management
• Credit Analysis
• Banking
• Store Management Experience
• Profit & Loss
• Bookkeeping
• Negotiation
• Assistant Manager Experience
• Loss Prevention
• Recruiting
• Account Management
• Office Management
• Pricing
• Sales Management
• Business Development
• Budgeting
• Upselling
• Financial Report Writing
• Research
• Salesforce
• Event Planning
• Employee orientation
• Inventory control
• Team management
• Store management
• Retail sales
• Shift management
Ashley Webb-Maldonado
Saint Cloud, FL 34772
To work in an environment as the leader of a team, where my customer service and management experience will make the team stronger and more successful. My experience and background have enabled me to effectively communicate, motivate, lead, and work with diverse groups of people. I have 21 years of providing customer service and 20 years of management experience. Work Experience
Store Manager
L'Oréal-Salon Centric
October 2017 to Present
My responsibilities include a strong focus on:
• Building a great team, delivering exceptional customer service and developing high performing teams that exceed customer expectations. To recruit the best staff for the store and ensure all team members have the knowledge and tools for success.
• To set clear direction and establish and communicate a clear vision to the team. Use the company’s vision/goals to motivate my team effectively. Creating winning and measurable strategies for the team and effectively manage between short- and long-term goals.
• Maintaining the importance of driving business by creating new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them. I monitor the store and team members' performance while analyzing and understanding the cause of sales trends, and initiating change with creative ideas and enthusiasm.
• I lead with passion and work well with others to drive teamwork within the store/district. I engage and motivate team members with energy/optimism, and effectively promoting leadership at all levels.
• I work to influence and inspire, as this is a focus for creating a positive, enthusiastic working culture within the team. I give clear, concise expectations and are able to give ongoing constructive feedback in order to motivate team members. I'm consistently working towards understanding what motivates others, always leading by example, and recognizing and rewarding outstanding performances.
• Driving sales goals. Since I started as the store manager, I have increased sales on a monthly basis and for the year. I have created relationships with my customers which has resulted in loyalty with my customers. I developed and implemented a new customer service process that has increased sales. For example, we now offer delivery for product orders that meet specific specifications. I have partnered with specific company educators for events in the store, to promote new products and drive sales. This allows for opportunities for customers to ask questions and learn about the newest trends.
Universal Banker
US Bank
June 2016 to October 2017
My responsibilities include a focus on sales and service, opening accounts, handling teller transactions, informing customers of other products and services that meet their needs, and solving customer questions and concerns. I built relationships with customers based on trust, recommending financial solutions based on each customer's unique goals and needs.
Skills/Experience
• Handling retail product philosophy, policy, procedures, documentation and systems. Having customer service and interpersonal skills, effective selling and referral skills, strong mathematical, problem-solving, and negotiation skills, excellent verbal and written communication skills, the ability to analyze customer credit data and other related financial information, strong interpersonal and relationship building skills. Assistant Manager
Dunham's Sports
January 2015 to June 2016
My responsibilities include the following:
• Operational merchandising, administrative functions within the store.
• Leading and training staff in providing exceptional customer service.
• Store opening and closing responsibilities.
• Pushing sales through customer service and report analysis.
• To ensure the appearance of the stores interior and exterior are maintained to company standards.
• Monitoring payroll daily to ensure the plan is met.
• Ensure efficient day to day operation of the store.
• Uphold company standards for merchandise presentation.
• Lead the recruiting interviewing and hiring for hourly associates.
• Consistently evaluate in-store talent.
• Issue appropriate counseling and disciplinary action for staff who fail to meet the performance standards.
• Loss prevention, to drive shrink results through compliance to all guidelines involved with safety, and cash-handling procedures.
Store Manager
Webb Shoe Company 2005
to 2015
My responsibilities included the following:
• In addition to the above I was also responsible for hiring, training, and mentoring new staff.
• I purchased inventory and attended market shows to see new product for each season.
• I coordinated appointments with vendors to review new merchandise for the business.
• I was responsible for the store's marketing, working with the newspaper and radio stations, also maintaining the stores social network profiles.
• I was responsible for the daily opening and closing operations of the store.
• I assisted with inventory.
• I supervised the staff, providing daily challenges for growth within and company reflection. Consistent mentoring and monitoring to ensure completion of tasks.
Sales Associate
Webb Shoe Company 1995
to 2005
My responsibilities included the following:
• Customer service was a priority in my position and was a priority for the store.
• I delivered shoes and provided customer service to nursing homes.
• I greeted customers, assisted them in their footwear needs, which included sizing and custom fitting.• Working for our family business, I learned the importance of getting to know your customer, establishing relationships and earning trust.
• I followed up with customers by calling them to ensure they were satisfied with theirpurchase and to make additional recommendations on new products coming into the store. • I also assisted with marketing the store image and working with the visuals from retailers. • I am experienced in fitting customers with orthotics to improve the fit and feel of their shoes while addressing various foot problems. Education
High school or equivalent
Roncalli High School - Aberdeen, SD
August 1997 to May 2000
High school diploma
Skills
• Sales
• Mentoring
• Leadership
• Coaching
• Entrepreneur
• Goal Setter
• Merchandising
• Retail Management
• Scheduling
• Team Building
• Customer Service
• Retail
• Payroll
• Cash Handling
• Management
• Sales Experience
• B2B Sales
• Expense Management
• Credit Analysis
• Banking
• Store Management Experience
• Profit & Loss
• Bookkeeping
• Negotiation
• Assistant Manager Experience
• Loss Prevention
• Recruiting
• Account Management
• Office Management
• Pricing
• Sales Management
• Business Development
• Budgeting
• Upselling
• Financial Report Writing
• Research
• Salesforce
• Event Planning
• Employee orientation
• Inventory control
• Team management
• Store management
• Retail sales
• Shift management
Ashley Webb-Maldonado
Saint Cloud, FL 34772
To work in an environment as the leader of a team, where my customer service and management experience will make the team stronger and more successful. My experience and background have enabled me to effectively communicate, motivate, lead, and work with diverse groups of people. I have 21 years of providing customer service and 20 years of management experience. Work Experience
Store Manager
L'Oréal-Salon Centric
October 2017 to Present
My responsibilities include a strong focus on:
• Building a great team, delivering exceptional customer service and developing high performing teams that exceed customer expectations. To recruit the best staff for the store and ensure all team members have the knowledge and tools for success.
• To set clear direction and establish and communicate a clear vision to the team. Use the company’s vision/goals to motivate my team effectively. Creating winning and measurable strategies for the team and effectively manage between short- and long-term goals.
• Maintaining the importance of driving business by creating new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them. I monitor the store and team members' performance while analyzing and understanding the cause of sales trends, and initiating change with creative ideas and enthusiasm.
• I lead with passion and work well with others to drive teamwork within the store/district. I engage and motivate team members with energy/optimism, and effectively promoting leadership at all levels.
• I work to influence and inspire, as this is a focus for creating a positive, enthusiastic working culture within the team. I give clear, concise expectations and are able to give ongoing constructive feedback in order to motivate team members. I'm consistently working towards understanding what motivates others, always leading by example, and recognizing and rewarding outstanding performances.
• Driving sales goals. Since I started as the store manager, I have increased sales on a monthly basis and for the year. I have created relationships with my customers which has resulted in loyalty with my customers. I developed and implemented a new customer service process that has increased sales. For example, we now offer delivery for product orders that meet specific specifications. I have partnered with specific company educators for events in the store, to promote new products and drive sales. This allows for opportunities for customers to ask questions and learn about the newest trends.
Universal Banker
US Bank
June 2016 to October 2017
My responsibilities include a focus on sales and service, opening accounts, handling teller transactions, informing customers of other products and services that meet their needs, and solving customer questions and concerns. I built relationships with customers based on trust, recommending financial solutions based on each customer's unique goals and needs.
Skills/Experience
• Handling retail product philosophy, policy, procedures, documentation and systems. Having customer service and interpersonal skills, effective selling and referral skills, strong mathematical, problem-solving, and negotiation skills, excellent verbal and written communication skills, the ability to analyze customer credit data and other related financial information, strong interpersonal and relationship building skills. Assistant Manager
Dunham's Sports
January 2015 to June 2016
My responsibilities include the following:
• Operational merchandising, administrative functions within the store.
• Leading and training staff in providing exceptional customer service.
• Store opening and closing responsibilities.
• Pushing sales through customer service and report analysis.
• To ensure the appearance of the stores interior and exterior are maintained to company standards.
• Monitoring payroll daily to ensure the plan is met.
• Ensure efficient day to day operation of the store.
• Uphold company standards for merchandise presentation.
• Lead the recruiting interviewing and hiring for hourly associates.
• Consistently evaluate in-store talent.
• Issue appropriate counseling and disciplinary action for staff who fail to meet the performance standards.
• Loss prevention, to drive shrink results through compliance to all guidelines involved with safety, and cash-handling procedures.
Store Manager
Webb Shoe Company 2005
to 2015
My responsibilities included the following:
• In addition to the above I was also responsible for hiring, training, and mentoring new staff.
• I purchased inventory and attended market shows to see new product for each season.
• I coordinated appointments with vendors to review new merchandise for the business.
• I was responsible for the store's marketing, working with the newspaper and radio stations, also maintaining the stores social network profiles.
• I was responsible for the daily opening and closing operations of the store.
• I assisted with inventory.
• I supervised the staff, providing daily challenges for growth within and company reflection. Consistent mentoring and monitoring to ensure completion of tasks.
Sales Associate
Webb Shoe Company 1995
to 2005
My responsibilities included the following:
• Customer service was a priority in my position and was a priority for the store.
• I delivered shoes and provided customer service to nursing homes.
• I greeted customers, assisted them in their footwear needs, which included sizing and custom fitting.• Working for our family business, I learned the importance of getting to know your customer, establishing relationships and earning trust.
• I followed up with customers by calling them to ensure they were satisfied with theirpurchase and to make additional recommendations on new products coming into the store. • I also assisted with marketing the store image and working with the visuals from retailers. • I am experienced in fitting customers with orthotics to improve the fit and feel of their shoes while addressing various foot problems. Education
High school or equivalent
Roncalli High School - Aberdeen, SD
August 1997 to May 2000
High school diploma
Skills
• Sales
• Mentoring
• Leadership
• Coaching
• Entrepreneur
• Goal Setter
• Merchandising
• Retail Management
• Scheduling
• Team Building
• Customer Service
• Retail
• Payroll
• Cash Handling
• Management
• Sales Experience
• B2B Sales
• Expense Management
• Credit Analysis
• Banking
• Store Management Experience
• Profit & Loss
• Bookkeeping
• Negotiation
• Assistant Manager Experience
• Loss Prevention
• Recruiting
• Account Management
• Office Management
• Pricing
• Sales Management
• Business Development
• Budgeting
• Upselling
• Financial Report Writing
• Research
• Salesforce
• Event Planning
• Employee orientation
• Inventory control
• Team management
• Store management
• Retail sales
• Shift management
Ashley Webb-Maldonado
Saint Cloud, FL 34772
To work in an environment as the leader of a team, where my customer service and management experience will make the team stronger and more successful. My experience and background have enabled me to effectively communicate, motivate, lead, and work with diverse groups of people. I have 21 years of providing customer service and 20 years of management experience. Work Experience
Store Manager
L'Oréal-Salon Centric
October 2017 to Present
My responsibilities include a strong focus on:
• Building a great team, delivering exceptional customer service and developing high performing teams that exceed customer expectations. To recruit the best staff for the store and ensure all team members have the knowledge and tools for success.
• To set clear direction and establish and communicate a clear vision to the team. Use the company’s vision/goals to motivate my team effectively. Creating winning and measurable strategies for the team and effectively manage between short- and long-term goals.
• Maintaining the importance of driving business by creating new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them. I monitor the store and team members' performance while analyzing and understanding the cause of sales trends, and initiating change with creative ideas and enthusiasm.
• I lead with passion and work well with others to drive teamwork within the store/district. I engage and motivate team members with energy/optimism, and effectively promoting leadership at all levels.
• I work to influence and inspire, as this is a focus for creating a positive, enthusiastic working culture within the team. I give clear, concise expectations and are able to give ongoing constructive
Contact this candidate