Customer Service District Manager

JAMES SMITH

*** ***** **.

HOME: 715-***-**** • CELL: 262-***-****

E-Mail *******@*****.***

OBJECTIVE

To obtain a position in a company that uses my job skill and training to promote growth as well as making positive contributions to the company.

SUMMARY

30+ years in the service industry

Extensive customer service skills including time management and communication skills

30+ years of cash handling /safe/and banking experience

Knowledge of new and old POS systems

Knowledge of back of the house inventory systems and record keeping

30+ years in high volume restaurants and high pressure situations

Increased sales in 6 out of 9 locations within first year

Responsible for all new coordinating and scheduling of new construction

In charge of hiring all new team members and management staff

Self motivated with very little or no supervision, accompanied by take charge attitude

Ability to set up systems targets for running a positive operation, labor control, and all costs

Ability to work well with team members and management staff to create a positive and productive work environment

PROFESSIONAL EXPERIENCE

June of 2017 to present

CDL Driver for Kobussen Bus Co.

Bloomer Wi.

July 2016 to present

CDL Driver for Yellow Bus Co.

Chippewa Falls Wi.

February 2014 to November 2014

Wal-Mart Chippewa Falls

Cashier

Training Coordinator

2005 – 2013 Retired

Pepsi Co.

Vending/Fountain Repair Tech

Repair and perform preventative maintenance on marketing equipment

Educate customers on basic equipment repair and upkeep procedures

Collect accurate and complete equipment information

Remove old parts and replace with new parts

Maintain parts inventory in shop

After each repair, complete paperwork on job and maintain accurate maintenance records

Install new fountain systems to restaurants

Set up/install/break down systems for different local functions such as Country Thunder Music Festival

2004 – 2005

NJB Operations

General Manager

Returned to NJB Operations in 2004 as General Manager of one of the highest volume stores in Chicago-land area. Details listed below in 1985-2003 job description.

Rec/Ice Plex

Maintenance/Zamboni Driver

Part time maintenance and Zamboni driver for Pleasant Prairie Rec/Ice Plex

2003-2004

Intown Suites

District Manager

Overseeing the operation and maintenance of four hotels in both Chicgoland and Minneapolis areas

1985-2003

NJB Operations (DBA Taco Bell)

Area Supervisor

Hired as assistant manager in 1985

Promoted to District Manager in August of 1986

Promoted to Area Supervisor in December of 1990, overseeing the operations of multiple units while maintaining own high volume location

Promoted to Operations Specialist performing food and safety audits, financial audits and customer service inspections on 24 units per month.

2010-2013

CSR

Speedway Convenience Store

Was responsible for stocking shelf’s making food keeping all areas of the unit clean

Also unloaded trucks and preformed minor maintance and painting that needed doing.

EDUCATION/LICENSES/CERTIFICATIONS

1966

High School Diploma from Memorial High School Eau Claire WI

1996-1971

US Navy Leadership courses

1998

Certified by Illinois Public Health and Sanitation as an Instructor

2002

High Impact Coaching Classes for positive “Team Building”

2003

Operations College: Building better teams with planning and follow up

2004

Completed/passed on 1st attempt Wisconsin State Real Estate Exam

2008

Completed 6 weeks course to obtain E.P.A. certification for refrigeration

Contact this candidate