Project Coordinator Support

MARGARET MONCRIEF

Atlanta, GA ***** · 770-***-****

***********@*****.***

SKILLS:

Oracle, SQL, Cloud, Excel, Asana, JD Edwards, Microsoft Office Suite, Salesforce EXPERIENCE:

**** - ****

TECH MAHINDRA – (GOOGLE- CONTRACT) PROJECT COORDINATOR

• Maintain SPR Templates Maintained projects for SPR all projects (Light & Heavy) ensuring each status is listed in its proper status.

• Review Project Manager Portfolios verifying current statuses or tasks of incomplete and alerting them of status to provide updates, documentation and any noted information for high visibility. raising and tracking internal requests for change management. Activities include training and enabling vendor teams, requesting/reports dashboards etc.

• TVC Project request - Received notification of the status of tickets and updated Project Managers of the status as well as tracking for more information if needed.

• Building Project Documentation- Creating templates, sharing with team, Creating ASANA projects aligned with the project, share with the Owner of the project, Monitor and track each project.

• Assist with Creating Communication plans for projects, Risk Mitigation Plans, Project timeline and UAT Processes

• Assist with Project Lead Meetings – Record Kickoff calls, Meeting & Notes, SME meetings, and Project closure meetings.

• Weekly involvement with Engineering team meetings based around rebuilding of Sales Force through needed updated processes requested by upper Management.

• Research and troubleshoot data to create business reports through SQL queries.

• Utilized dialogue mapping procedures to gather information for departmental leads as to overall project analysis.

• Collaborated with colleagues on the development of strategies to ensure that company and departmental polices and procedures were followed.

• Worked with the development team of cloud management software programs, product, and services.

• Assisted with management with the implementation process of various cloud platforms such as Salesforce.

• Assisted with the education of employees on products; proactively participate in weekly meetings with senior management.

2016 – 2021

NAMELY, INC. – IMPLEMENTATION CONSULTANT (BENEFITS)

• Developed and maintained strong relationships at a strategic and operational level with clients.

• Triaged, troubleshooting, and resolved complex benefits issues quickly with accuracy.

• Managed platform configuration (beyond implementation); including but not limited to rate adjustment and planned configuration.

• Provided ongoing platform support for HR Administrators.

• Provided open enrollment planning and support.

• Offered best practices consultation

• Managed project for the full scope of implementation from kick off call through to go live setting realistic expectations.

2013 –2016

ACUITY BRANDS LIGHTING – SENIOR SALES SUPPORT COORDINATOR

• Coordinate with other entities towards developing and providing business support as well as customer relations.

• Assisting with processing price quotes and rate negotiations.

• Assist sales rep and project managers with accounts that are time sensitive and needs additional material for paperwork

• Analyzed new and current accounts profitability and/or liability for credit decisions

• Provide weekly status reports to stakeholders about the status of the project

• Provide administrative support for the two departments: make travel arrangements, create expense reports, order supplies

• Facilitated and coordinated multiple projects with the establishment of new projects that supported the Project Managers

2009 –2013

MILLER ZELL – RETAIL COORDINATOR

• Assisted with catered events of potential clients based on their customer profile needs

• Collected and analyzed and researched data performance for potential clients verified by Directors/VP

• Acted as liaison between Account and Project Managers on monitoring of customer accounts details for specific client needs or request

• Managed day to day in-house processes used to resolve client partner resolution of outstanding partner issues

• Aided with the financial managers in project closures ensuring accurately completion and timely

EDUCATION:

LIBERTY UNIVERSITY – PROJECT MANAGEMENT- CURRENTLY ENROLLED CLARK ATLANTA UNIVERSITY – 1994-1997

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