OBJECTIVE

To ensure the quality of the company by providing a proactive duty, zealous efforts, maintaining a professional manner at all times and ensuring all tasks are complete.

Complies with established concepts, ethics and accounting standards.

Knowledge of teamwork, coordination, time management, reporting skills, inventory control, documentation skills data entry skills, dependability

PROFESSIONAL EXPERIENCE

Biobridge Global, San Antonio, Tx

Document Control Coordinator, 2009-2017

Provide, take, and/or enter donor information into company database.

Maintained knowledge of new and revised operating system and procedures.

Verified the accuracy of data in company database.

Maintained customer service and assisted in customer relations.

Maintained and filed organizational quality improvement reports.

Frost Bank, San Antonio, Tx

Temp Customer Service, 2006-2008

Work with and advise customers in opening accounts and performing transactions

Collect customer information and input data into the system ensuring confidentiality at all times

Assist customers with taking out different types of loans including personal auto home equity etc.

Meet with new bank customers to explain all the services and features the bank has to offer

Place phone calls to current bank customers regarding account changes or suggested options

Texas General Insurance, San Antonio, Tx

Temp Data Entry Clerk, 2005-2006

review and check applications and supporting documents

code and process applications into required electronic format

scan documents into database

audit on-line applications for accuracy and completeness

load information onto prescribed databases

maintain complete activity logs and prepare reports

respond to requests for information and statistics

manage application changes

communicate with applicants telephonically and in person

provide guidance and information on application requirements

Iron Mountain, San Antonio, TX

Temp Data Entry Clerk, 2004-2005

Responsible for preparing and entering patient medical report in the system

Perform responsibilities of accounting and entering financial data and medical transcription records

Responsible for providing administrative support by handling patients queries and concerns

Farmers Insurance, Austin, TX

Customer Service Clerk, 1985-2003

Answered customer phone calls answering questions and offering services

Met with potential customers to explain all insurance options

Collected and updated customer information to ensure coverage was correct

Assisted customers in filing claims as well as making and receiving payments

Entered customer service notes into customer files after any contact for future reference

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EDUCATION

Murray State University, Murray, KY

Major: Business Administration

Completed 3 Years

West KY Vocational School, Paducah, KY

Earned: Business Administration Certificate

ADDITIONAL SKILLS

Dedicated to providing only the very best customer service

Exceptional organizational skills

Strong computer skills (OnQ System, Calc, Excel, etc.)

Able to interpret and follow complex instructions

Proactive employee who solves problems with correct solutions

Able to generate audit reports on guest activity accurately and efficiently

Great communication skills

Can work well and effectively with teams

Good customer service skills

Good hands on skills

Always conduct myself in a professional manner

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