Customer Service Care
Resume:
LOICE SHINAKA MAGUNDA KARAMOJA
******@*******.***
I am initiative-taking, open to strategic change, and a highly organized person with an outstanding work ethic. I have supported teams in various business roles where communication, customer service skills, and self-sufficiency are highly utilized in any shifting business environment.
EXPERIENCE
MAY 2016 – DECEMBER 2022
Senior Cabin Supervisor • Emirates Airlines, Dubai U.A.E.
Provided excellent international customer service to travelers
Managed flight attendants in all cabins (economy, business class, and first class)
Followed airline travel procedures
Communicated up to date knowledge of products and services
Managed customers queries about services and connections to different destination
Addresses customer concerns in a timely and effective manner, with a sense of calmness, and excellent work ethic
FEBRUARY 2013 – MAY 2016
First & Business Class Cabin • Emirates Airlines, Dubai U.A.E.
Provided excellent international customer service to travelers
Introduced customers to travel by greeting, checking tickets, and accompanying them to their seats
Developed successful tactics to sell products and services to customers for duty free
Worked to understand the needs of each customer and personalize services
Provided information, guidance, and assistance for comfort to passengers on board
Thorough knowledge of products and promotions
FEBRUARY 2010 – FEBRUARY 2013
Economy Class • Emirates Airlines, Dubai U.A.E.
Performed in pre-flight briefing to discuss flight details, weather, safety checks, and service plans
Prepared aircraft between flights, ensuring cabin areas meet cleanliness standards
Sufficiently stocked food and beverages
Provided excellent customer care while ensuring travelers comfort and safety throughout the flight
EDUCATION
HIGH SCHOOL DIPLOMA, kenya
SKILLS
Fluent languages: English, Swahili, and Luhya
Management/Team Leader
Critical Thinking
Sales
Diligence to detail
Customer Success Agent
Problem-solving
Communication
Decision-making
Marketing
ACTIVITIES
References available upon request.
Contact this candidate