Front Desk Customer Service
Resume:
Patricia Wilson
Winston-Salem, NC *****
***********@*****.***
Work Experience
Supervisor of HUD Claims
Celink Reverse Mortgage - Stokesdale, NC
November 2011 to Present
Responsible for processing FHA Reverse Mortgages consistent with company policies and procedures to ensure all regulatory requirements are achieved. Monitors and maintains a pipeline of loans and is responsible for the timely and compliant processing of files.
Responsible for obtaining and reviewing loan documentation and preparing files for submission to HUD.
Monitors and ensures company deadlines are consistently achieved. Responsible for distributing critical information with managers and team members. Donation and Distribution Manager
Teen Challenge International - Milwaukee, WI
August 2005 to August 2008
Teen Challenge Thrift Store Donation and Distribution Manager Responsible for scheduling and coordinating of the staff and volunteers. Responsible for assembling data and preparing reports pertaining to marketing techniques. Responsible for inventory and maintenance of store assets. Responsible for preparing the annual budget in accordance with program planning. Office Manager
Sears - Reidsville, NC
July 2000 to July 2001
Responsible for the scheduling of all employees
Responsible for the hiring of prospective employees as well as training of new hires. Responsible for daily balancing of the store profits as well as daily deposits. Responsible for updating and maintaining inventory and data Responsible for the timely delivery of appliances to customers Education
High school diploma in Early Childhood Education
Rockingham Community College - Reidsville, NC
2002 to 2004
Skills
• Front Desk
• Detailing Experience
• Customer Service
• Typing
• Office Management
• Budgeting
• Early Childhood Education
• Office Management
• Fair Housing Regulations
• Property Management
• Supervising Experience
• Microsoft Outlook
• Payroll
Military Service
Branch: Coast Guard and Army
Service Country: United States
Rank: E-4 Perty Officer 3rd Class/Sergeant
September 1993 to September 1997
Additional Information
As a veteran of the United States Coast Guard and the United States Army, I have found that leadership is a critical determinant of organizational effectiveness. It requires building and maintaining a team and guiding that team to the desired results.
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