Customer Service Project Coordinator

Nazish Jahangeer

Email: *****************@*****.***

Residing: Falls Church, Virginia USA

Phone: 703-***-****

Objective

Certified Scrum master, I have over 10 Years experience of managing,leading and coaching teams and completing the project by deadline. Highly driven to achieve more. Work experience

RightDirection Technology Solutions (USA):

Project of National Technical Information Services (NTIS) Department of Commerce

Job Title :Quality Control Technician

(November 2022 – January 2023)

Job responsibilities:

• Conduct Quarterly Reviews of product types

• Measure and validate software quality via QC Module;

• Identify and documents program defects; researches root causes, and ensure corrective actions are taken;

• Verify that system coding match client provided requirements; and ensure QC procedures are followed and met;

• Collaborate with the USG Program Manager in resolving identified quality control issues by reviewing reports provided by SSA and generated production reports;

• Review alternate formats in accordance with the requirements document; and complete a random selection of daily production of large print and braille during Joint Venture Partner (JVP) site visit;

• Update project documentations (i.e. Technical plan, Quality Management Plan, QC Processes Mail plan, Communication plan, Change Management Plan);

• Conduct Inspection of Data and Audio CD notices, while ensuring Audio and

• Data Files are identical to the SSA Source file document

• Perform Post production quality reviews on a minimum of 10% of the weekly notice count for audio and data CD.

Project coordinator /(Front End Manager ) The Giant Company (USA)

(April 2021 – Currently working)

• Facilitate and centralize reporting and data management and the systematization of project information.

• Assist in the tracking and trending of information and generation of reports.

• Compile data and develop forecasts to keep project progress on target.

• Responsible for updates and administrative actions associated with SharePoint portal.

• Work cooperatively with management to ensure timelines and workloads are met.

• Prepare all necessary documents and reports as required.

• Attend team meetings as required. Leading front-end daily operations which includes a staff of over 17 people,Making Schedule for team. Also performing inventory for Front end stock.

• Support overall store efforts and goals by being on the frontline servicing the customers directly and indirectly

• Selling a variety of products during charity pushes and coupon booklet buys

• Cross trained in multiple departments and can shift to cover a multitude of positions as needed

• Relationship Manager /Project coordinator Standard Chartered Bank

(Pakistan)

• (November 2012– April 2019)

• Extensive experience in multiple forms of communication including verbal, PowerPoint, email and navigating operational environments

• Proven verbal and written communication skills to communicate effectively to customers, managers and technical staff

• Experience working in client-facing roles

• Experience working with JIRA or other equivalent issue/project tracking software and related tool sets

• Experience helping teams form appropriate team agreements

• Experience conducting and leading client facing meetings/workshops, creating and managing expectations, as well as delivering against expectations

• Worked in the Financial, Software, and/or Digital sectors

• Provided financial solutions to clients and provided value added services.

• Responsible for increasing profitability by capturing a larger share of existing customer’s wallet.

• Focused on deepening existing customer relationships by cross selling bank products and services which included third party investment products.

• Responsible for new business growth, development, portfolio management, credit quality and overall relationship management of assigned customers.

• Coordinated with internal, external auditors and corporate compliance to ensure conformity with bank policies and procedures.

• Involved in evaluating, structuring and documenting credit transactions to ensure maximum profitability with reasonable risk

• Directly worked with and assisted internal and external customers

• Responded to customer inquiries and resolved customer complaints

• Provided sale leads from our customer databases

• Prepared and distributed customer activity reports

• Communicated and coordinated with internal departments

• Provided feedback on any opportunities regarding the customer service process. Education / Qualification

2022 Software Quality Assurance Course (Agile1tech USA) 2010 Bachelors of Commerce (Punjab University)

2008 Higher Secondary School Certificate (BISE Mardan) 2006 Secondary School Certificate (BISE Mardan)

Languages:

• English

• Urdu

• Punjabi

• Pushto

Relevant Skills:

• MS Excel

• MS office

• Customer Relationship management CRM

• Skilled at Staff Schedules

• Leadership

• Team Work

• Customer Service, Sales and complaint resolution.

• JIRA

• SQL

• SNO

Contact this candidate