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Marcelo Hideki M. Pinheiro

561-***-**** (call or text) ***********@*******.*** Boynton Beach, FL

SKILLS

Excellent skills in communication, leadership, team coordination and management, interpersonal relations, billing, account management, technical translation, interpreting and language instruction and presentation coaching, alongside an extensive background in education and training. I speak native American English, Brazilian Portuguese and conversational Spanish, and have lived in Brazil (Rio de Janeiro and Manaus), India (New Delhi), Russia (St. Petersburg) and England (London). EXPERIENCE

2023 February - Present: Account Manager – Quantum Medical Supply (West Palm Beach, Florida)

Communication with patients and MDs to ensure

full documentation compliance

Management of information in the SoftGait system

Overseeing and coordination of patients, MDs, manufacturers and fitters during the entire therapeutic product ordering and delivery process 2022 September – February 2023: Staffing Manager – Randstad (West Palm Beach, Florida)

Client Companies Prospecting

Talent Recruitment and Client Order Fulfillment

Talent Screening (interviewing, focused skill assessment application, drug screening, background checks, pipeline building) and Payroll 2022 April - August: Billing Manager - The Recovery Team (Delray Beach, Florida)

Continuous Billing Team timely deadline project delivery coordination

Inter-departmental communication facilitation

Standard billing operating procedure overseeing and verification

Coordination of medical records documentation compliance alongside facilities

Review of facilities’ billing claims in order to ensure compliance with ongoing updated insurance guidelines prior to clearing house release 2018 -2021: Technical Writer/Billing Coordinator - United Pharmacy (West Palm Beach, Florida)

Review of all original Human Resources Standard Operating Procedure literature

Data gathering for the creation of the new Human Resources Standard Operating Procedure Manual

Creation of the new Human Resources Standard Operating Procedure Manual

Coordination of medical records documentation compliance

Review of billing claims in order to ensure compliance with ongoing updated insurance guidelines prior to clearing house release 2013 - 2017: Consulting Services Provider in Corporate Translation and Corporate English Instruction (Rio de Janeiro, Brazil)

Client Roster: Pfizer, Abbott, GSK, Bayer, Novartis, Roche, Petrobras Research Center (CENPES RJ), The Coca-Cola Company (Andina - RJ), Shell, Nokia Siemens, Michelin, Brazilian Olympic Committee, 3M, Praxair, The Brazilian National Mint, SICPA

Translation project management through to completion

Coordination of the Translation Team

Corporate instructor team management

2007 - 2012: Pedagogical Coordinator, Head Teacher and Corporate Sales Representative - CNA Idiomas (Rio de Janeiro - Brazil)

Pedagogical program coordination

Overseeing teacher staff adherence to program methodology and scheduled progress management

Sales to prospective and current corporate clients 2004 - 2006: Instructor Trainer, Corporate Sales Representative - Plan Language Solutions (Rio de Janeiro - Brazil)

Instructor training

Amplified scope of products sales to current corporate clients

Sales to prospective and current corporate clients EDUCATION

1998 -2001

Bachelor of Science in Communication – UVA (Universidade Veiga de Almeida, Rio de Janeiro, Brazil) - Official Academic Equivalency by JS & A International Education Consultants - Miami, Florida, ****@******.***

2002 -2004

MBA in Business Management - Fundacao Getulio Vargas, Rio de Janeiro, Brazil LANGUAGE SKILLS

Native fluency in American English and Brazilian Portuguese. Excellent oral and written skills in both languages. Conversational Spanish.

INTERNATIONAL EXPERIENCE

I have lived in Brazil (Rio de Janeiro and Manaus), India (New Delhi), Russia (St. Petersburg) and England (London) due to my father’s career at Gillette. I currently reside in Boynton Beach, Florida.

ADDITIONAL EDUCATION

Internal & External Pharmaceutical Sales Training - GSK - Rio de Janeiro - 2009

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