Administrative Assistant Development Specialist

Talent Development Professional

Dynamic, tech-savvy HR and training professional passionate about creating learning experiences that improve individual and organizational performance. Intuitive trainer with 20+ years of experience creating learning experiences, curriculum, and development for employees in higher education, manufacturing and non-profits. Proficient in organizing training, career development, and team building initiatives that foster growth. Core competencies:

-Talent Development - Career Development

-Project Management - Onboarding

-Employee Training - Adult Learning Methodologies

-Emotional Intelligence - Communication

CERTIFICATIONS

Society for Human Resource Management – Certified Practitioner (SHRM-CP)

Everything DiSC Workplace

34 Strong Gallup Certified CliftonStrengths Coach

Mayer-Salovey-Caruso Emotional Intelligence Theory (MSCEIT)

Institute for Excellence (2012) – Kent State University leadership development program

Online and Blended Learning Certificate (spring 2021)

PROFESSIONAL EXPERIENCE

KENT STATE UNIVERSITY Kent, OH 2008 – present

Sr. Training and Development Specialist 2021 – present

Provide professional development opportunities for 6,000 faculty and staff at a large public research university. Consult with teams and individuals to identify learning opportunities that align department goals with university strategic themes. Design and deliver blended training, including facilitated and virtual workshops, webinars, eLearning, and coaching.

Facilitate workshops for new and mid-level leadership on emotional intelligence, strategic planning, diversity and inclusion, change, conflict and time management, active listening, customer service, CliftonStrengths, university onboarding and technical training

Manage bi-weekly New Employee Orientation, including 6 presenting departments, content creation, and scheduling

Designing New Flashes Welcome, a yearlong onboarding experience for new university staff

Founded the Professional Development Coop, an informal trainer alliance that promotes collaboration of training professionals from various university departments

Supervisor and coach student interns to develop HR and learning and development skillsets and begin their career paths

Training and Development Specialist 2016 – 2021

Led a 3-month job enrichment training program designed to upskill employees in dining services

Provide one-on-one employee consultations and coaching through strengths-based and emotional intelligence tools

Designed and facilitated an eight course Peer to Leader series that integrated a strengths-based approach to leadership philosophy, coaching, project planning, team relationships and performance management

Collaborate with subject matter experts and stakeholders to design and produce 30+ annual webinars on professional development and compliance topics

Created a post-workshop evaluation system (2+2+2=YOU) that analyzed individual and team performance trends using Kirkpatrick levels 3 and 4 data

Provide training and technical support for 40 administrators on the university’s learning management systems (LMS), content management systems (CMS), registration management systems (RMS)

Training and Development Associate 2012 – 2016

Developed training promotional materials including advertisements, social media presence, website design and trainer bios, to promote webinars and workshops to the university community

Engaged learners through creative online and paper-based participant learning materials, facilitator guides, presentations and job aides through MS Word, Publisher and PowerPoint

Developed instructor-led courses on coaching, behavioral-based interviewing, communication, time management, listening skills and supervisor development

Evaluated instructional effectiveness through assessments, observation of performance on the job, and measurement of organizational impact

Developed Standard Operating Procedures (SOPs) for consistent efficiency, quality, and performance

HR Administrative Assistant 2008 – 2012

Led HR Knowledge Sharing to keep HR staff current on university events, initiatives and programs

Created monthly newsletter for internal announcements, accomplishments and process information

Chaired the Employee Resource Manual creation team

WTT SYSTEMS, LLC Chagrin Falls, OH 2006 – 2007

Human Resources Generalist

Established the full HR function at a 40-employee manufacturer

Solicited feedback from employees through face-to-face interviews and anonymous surveys to develop a report for company owners on internal company issues; recommended changes and steps to senior management to address concerns

Tracked employee relations issues, identifying trends and initiated resolutions, including coaching managers on proper procedures, laws and policies

Contributed to annual budget and strategic planning processes

ROSE-MARY CENTER Euclid, OH 2001 – 2006

Human Resources Generalist

Generalist role at a 250-employee home for children and adults with developmental disabilities.

Supported full-cycle recruitment, employee benefits, workers compensation, new hire orientation, HR database management and OSHA reporting

Managed an outreach program with local colleges and organizations including career fairs, open houses, and targeted college events increasing applicant pool by 25% annually

Designed a blended learning orientation program that included job shadowing, on-the-job training, instructor-led classroom, and role play exercises resulting in a 15% retention increase from 0-6 months

Created an employee referral program that rewarded staff for referrals after 90 and 180 days

Taught American Red Cross CPR/First Aid

COMMUNITY INVOLVEMENT

Association for Talent Development (National and Cuyahoga Valley)

Cuyahoga Valley ATD – Accelerative Learning SIG

Cleveland Society for Human Resource Management (CSHRM)

-Vice President, Strategic Events (2018 – present)

-Learning and Development SIG (member 2015 – present) (Chair 2018 – 2019)

-Northern Ohio Human Resources Conference (various committees 2014-2019, 2022- present)

-Programs Committee (20i813 – 2017)

EDUCATION

CLEVELAND STATE UNIVERSITY

Master of Education, Adult Learning and Development

OHIO UNIVERSITY

Bachelor of Science, Organizational Communication

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