Medical Receptionist Front Desk
Resume:
Jessica Feliciano
Southgate, MI *****
**************@*****.***
Obtain a position in which I can utilize my various skills: listening skills, compassionate nature, and degree in counseling to help individual's lead better balanced lives.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
POST RELEASE SERVICES CASE MANAGER
Insight Global - Remote
February 2022 to September 2022
Assist reunified families with services and acclimation between unaccompanied minors with their sponsors.
Counselor
Pibly Residential - Bronx, NY
June 2015 to October 2021
Case Manager/ November 2015-- Sr. Case Manager/ Supervisor February 2018
● Guide clients in the development of skills and strategies for dealing with their problems.
● Develop and implement treatment plans based on clinical experience and knowledge.
● Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
● Collaborate with other staff members to perform clinical assessments and develop treatment plans. CASAC Intern
Bronx Addiction Treatment Center - Bronx, NY
January 2015 to May 2015
Education
Bachelor's Degree in substance
Grand Canyon University - New York, NY
November 2011 to October 2015
Skills
• Counseling
• Mental Health
• Therapy
• Documentation
• Case Management
• Addiction Counseling
• Motivational Interviewing
• Behavioral Therapy
• Crisis Intervention
• Individual / Group Counseling
• Crisis Management
• Group Therapy
• Intake Experience
• Medical Office Experience (3 years)
• Front Desk
• Medical Receptionist
• Customer Service
• Medical Records
• Microsoft Excel
• Microsoft Powerpoint
• Word Processing
• Typing
• Mental Health Counseling
• Behavioral Health
• Time management
• Microsoft Office
• Retail sales
• Phone etiquette
• English
• Computer literacy
• Spanish
• Microsoft Outlook
• Sales
• Patient monitoring
• Medical terminology
• Communication skills
• Computer skills
• HIPAA
• Bilingual
• Salesforce
• Medicare
• Organizational skills
• Conflict Management
• Social Work
• Child & Family Counseling
• Medical Scheduling
• Behavior Management
• Cognitive Behavioral Therapy
Certifications and Licenses
Substance Abuse Counseling Certification
Certified Substance Abuse Counselor
Assessments
Sales: Influence & Negotiation — Proficient
June 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Customer Service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Medical Receptionist Skills — Highly Proficient
June 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Patient-Focused Care — Familiar
June 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Familiar
Work Style: Reliability — Completed
June 2020
Tendency to be dependable and come to work
Full results: Completed
Attention to Detail — Familiar
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
● Fluent in English and Spanish
● Psychiatric population familiarity
● Knowledge of Substance Abuse Disorders, Mental Illness, Dual Diagnosis
● Compassionate and sympathy towards addicted and mentally ill
● Experience working with adolescent and adult population 3+ years
● Experience with behavioral, mood and learning disorder 5+ years
● Culturally sensitive
● Knowledge of different types of treatment methods and therapeutic procedures
● Computer application skills: Microsoft word, excel, type 45 wpm.
Contact this candidate