Jessica Feliciano

Southgate, MI *****

adw9kb@r.postjobfree.com

+1-347-***-****

Obtain a position in which I can utilize my various skills: listening skills, compassionate nature, and degree in counseling to help individual's lead better balanced lives.

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

POST RELEASE SERVICES CASE MANAGER

Insight Global - Remote

February 2022 to September 2022

Assist reunified families with services and acclimation between unaccompanied minors with their sponsors.

Counselor

Pibly Residential - Bronx, NY

June 2015 to October 2021

Case Manager/ November 2015-- Sr. Case Manager/ Supervisor February 2018

● Guide clients in the development of skills and strategies for dealing with their problems.

● Develop and implement treatment plans based on clinical experience and knowledge.

● Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.

● Collaborate with other staff members to perform clinical assessments and develop treatment plans. CASAC Intern

Bronx Addiction Treatment Center - Bronx, NY

January 2015 to May 2015

Education

Bachelor's Degree in substance

Grand Canyon University - New York, NY

November 2011 to October 2015

Skills

• Counseling

• Mental Health

• Therapy

• Documentation

• Case Management

• Addiction Counseling

• Motivational Interviewing

• Behavioral Therapy

• Crisis Intervention

• Individual / Group Counseling

• Crisis Management

• Group Therapy

• Intake Experience

• Medical Office Experience (3 years)

• Front Desk

• Medical Receptionist

• Customer Service

• Medical Records

• Microsoft Excel

• Microsoft Powerpoint

• Word Processing

• Typing

• Mental Health Counseling

• Behavioral Health

• Time management

• Microsoft Office

• Retail sales

• Phone etiquette

• English

• Computer literacy

• Spanish

• Microsoft Outlook

• Sales

• Patient monitoring

• Medical terminology

• Communication skills

• Computer skills

• HIPAA

• Bilingual

• Salesforce

• Medicare

• Organizational skills

• Conflict Management

• Social Work

• Child & Family Counseling

• Medical Scheduling

• Behavior Management

• Cognitive Behavioral Therapy

Certifications and Licenses

Substance Abuse Counseling Certification

Certified Substance Abuse Counselor

Assessments

Sales: Influence & Negotiation — Proficient

June 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Customer Service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Medical Receptionist Skills — Highly Proficient

June 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Patient-Focused Care — Familiar

June 2020

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Familiar

Work Style: Reliability — Completed

June 2020

Tendency to be dependable and come to work

Full results: Completed

Attention to Detail — Familiar

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS:

● Fluent in English and Spanish

● Psychiatric population familiarity

● Knowledge of Substance Abuse Disorders, Mental Illness, Dual Diagnosis

● Compassionate and sympathy towards addicted and mentally ill

● Experience working with adolescent and adult population 3+ years

● Experience with behavioral, mood and learning disorder 5+ years

● Culturally sensitive

● Knowledge of different types of treatment methods and therapeutic procedures

● Computer application skills: Microsoft word, excel, type 45 wpm.

Contact this candidate