English Teacher Customer Service

Hard-working professional with experience in consultative sales, customer loyalty and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your company achieve its goals. Efficient professional with 20 years of experience and a proven knowledge of customer needs assessment, customer retention and direct mail marketing. Aiming to leverage my abilities to successfully fill the role at your company. SENIOR ACCOUNT EXECUTIVE — Konica Minolta Business Solutions Marlborough, Mass, June 2022 - Present

ENGLISH TEACHER — Alvirne High School

Hudson, NH, August 2021 - June 2022

SENIOR ACCOUNT MANAGER — UPS

Lynnfiled / Boston, Mass, May 2005 - June 2021

Located up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits. Collaborated with sales and customer service teams to develop engaging products and meet financial quotas. Analyzed client feedback and implemented policy changes to increase overall satisfaction. Maintained knowledge of company products and made recommendations based on client needs and prices. Developed strong networks with business executives and stakeholders to increase brand awareness and reputation. ENGLISH / PROFESSIONAL WRITING IN ENGLISH LITERATURE

— Salem State University

Salem, MA, May 1994

Mark O'Connor

Phone 603-***-****

Email adw9k6@r.postjobfree.com

Address Hudson, NH 03051

• Developed strong relationships with clients to grow business networks.

• Responded promptly to customer queries to increase overall satisfaction.

• Generated leads and located opportunities for market expansion and business growth.

• Stayed current on customer trends and requirements.

• Selected classroom materials and leveraged technology-based instruction tools to supplement course content.

• Taught skills in English grammar and syntax, vocabulary and proper word usage.

• Maintained current records of student grades and attendance.

• Translated lesson plans into learning experiences to challenge students.

• Built rapport with students and caregivers to promote open communication. CAREER OBJECTIVE

EXPERIENCE

EDUCATION

• Strategic Planning • Multitasking and Organization

• Project Management • Business Plan Execution

• Pipeline Development

SKILLS

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