Project Manager Customer Service
Resume:
LINDIWE RAPHAKGADI
Finance and banking professional with 8+years of experience in accounting and banking. Results driven professional with proven personal and business banking, accounting and administration. Bcom financial management
Unisa, Pretoria
Jun 2022 - 2023
Diploma general administrative management
Pretoria, Unisa
Sep 2010 - May 2016
Grade 12
Himalaya secondary school, Pretoria
Jan 2005 - Dec 2009
Financial assistant
Saiyl, Johannesburg
Main Function Debtor Clerk
Load new debtors/creditors on the accounting system. Invoice debtors accurately on instruction to do so. Capture Debtors payments on the accounting system. Load invoices onto Ariba
Reconcile debtors and provide statements.
Follow up on unpaid debtor balances and report back to Financial Accountant.
Prepare a debtor report and submit to Financial Accountant on a monthly basis.
2nd Function Creditors Clerk
Identify which accounts are overdue and verify credit terms. Reconcile purchase orders to invoices.
Ensure invoices are accurately captured daily.
Monitor and validate all invoices.
Receive and check all payment requisitions in accordance with the company's policies and procedures.
Ensure that the banking details on supplier invoices match that of the creditor being paid.
Respond to all queries relating to payments.
Perform monthly supplier reconciliations to support all payments to approved suppliers.
Deal with queries from creditors and staff regarding payments. Report weekly to the Financial Accountant in respect topayments to elected suppliers.
Ability to maintain confidentiality and exercise extreme discretion. Aug 2022 - Present
Debtors manager
Gap infrastructure corporation, pretoria
Processing invoices
Compiling customer claim packs
Tracking the claims process on the internal and external platforms Updating and monitoring the Live Financial progress reports Following up on outstanding payments
Capturing and matching Payments received against invoices Processing Apr 2022 - Jul 2022
PERSONAL
Name
Lindiwe Raphakgadi
Address
4402 Carlyke street, Bluevalley
Estate
0159 Centurion
Phone number
********@*****.***
Date of birth
08-01-1990
Place of birth
Pretoria
Gender
Female
Nationality
South Africa
Marital status
Married
Driving licence
Code 10
INTERESTS
Gym
Swimming
Outdoor outing
Reading
LANGUAGES
English
Tswana
Afrikaans
EDUCATION AND QUALIFICATIONS
WORK EXPERIENCE
monthly Journals
Updating the internal filing and documentation
Systems Managerial duties and responsibilities
Managing the monthly invoice process on an ongoing basis Ensuring the accuracy and efficiency of the Debtors activities and processes
Providing support to the Financial Manager and or Head of Departments Reason for leaving: Retrenchment
Financial controller
Tsebo facilities solutions, Johannesburg
Liaise with existing suppliers and new suppliers on information required. Keep updated credit application and information sheets of suppliers. Complete all new supplier credit applications and liaise with Procurement to ensure the supplier is vetted and loaded. Ensure that copies of all documentation are made before sending to head office.
File invoices and correspondence in a methodical manner for easy access. Respond to supplier payment queries in a professional manner Ensure that the necessary documents are attached to every supplier invoice where ap applicable as follows, goods and services received note, delivery note/job card, purchase order and quotation. Check supplier invoice to ensure it complies with all current legislation. Check supplier invoice to purchase order and goods received voucher to verify correct ness of quantity and price.
Ensure that all invoices are authorized for payment by Internal approval process
Ensure that suppliers submit by the deadlines confirmed. Send invoices timeously in accordance with TFS company policies and procedures to TFS Head Office Finance taking due cognizance of due dates for payment and closing of General Ledger. Make copies of all pass through costs invoices and supporting documentation
Capture all invoices on the system
through costs to be handed to client for invoicing purposes after receiving invoice and schedule from head office.
The administration, control and preparation for payment of monthly invoices for the client
Request statements from Suppliers monthly
Reconcile according to current statement ensuring all old invoices are requested, authorized and uploaded into the system Liaise with all the sites and ensuring that all documentation is submitted timeously for processing
Ensure that all creditors are reconciled and paid only when they fall due. Maintain communication channels with suppliers and colleagues to ensure a synergetic relationship
Ensure that the supplier forwards the relevant documentation timeously Ensure that the client invoices are processed and available for approval by the FM timorously.
Ensure that the client receives all relevant back up for the relevant invoices as required.
Once approved submit to the client for processing
Follow up on processing and expected date of payment Update debtors aging report weekly
Follow up on outstanding payments
Ensuring that all ad hoc invoices are filed with all supporting documents Filing of recons and invoices
Ensure that Purchase orders are issued for all TFS services provided on the contract on INFOR EAM
Approve POʼs that have the required approval back up attached to ensure compliance with the limits of authority.
Liaise with relevant department to ensure that the service has taken Mar 2019 - Mar 2022
place etc.
Run regular reports to ensure that all POʼs are issued correctly, and goods receipted and invoiced accordingly.
Ensure that all relevant Limits of authority are followed when getting approval for POʼs
Monthly update the relevant departments on outstanding POʼs Report to the FM / client monthly on accruals to be raised as a result of incomplete POʼs
Ensure that cancelled POs are cancelled according to the correct procedure.
through costs to be handed to client for invoicing purposes after receiving invoice and schedule from head office.
The administration, control and preparation for payment of monthly invoices for the client
Request statements from Suppliers monthly
Reconcile according to current statement ensuring all old invoices are requested, authorized and uploaded into the system Liaise with all the sites and ensuring that all documentation is submitted timeously for processing
Ensure that all creditors are reconciled and paid only when they fall due. Ensure that the client invoices are processed and available for approval by the FM timorously.
Ensure that the client receives all relevant back up for the relevant invoices as required.
Once approved submit to the client for processing
Follow up on processing and expected date of payment Update debtors aging report weekly for OPS meeting – comment on any late payments and expected payment dates.
Follow up on outstanding payments
Ensuring that all ad hoc invoices are filed with all supporting documents Filing of recons and invoices
Ensure that Purchase orders are issued for all TFS services provided on the contract on INFOR EAM
Approve POʼs that have the required approval back up attached to ensure compliance with the limits of authority.
Run regular reports to ensure that all POʼs are issued correctly, and goods receipted and invoiced accordingly.
Ensure that all relevant Limits of authority are followed when getting approval for POʼs
Monthly update the relevant departments on outstanding POʼs Report to the FM / client monthly on accruals to be raised as a result of incomplete POʼs
Ensure that cancelled POs are cancelled according to the correct procedure.
Handling financial and commercial queries for all the Sites Capture all financial documents on the system including Invoices and Credit Notes and meeting a target of 45 invoices a day Prepare Payment proposals for 15, 30,45 and 60 Day payments To provide financial and administrative support to the various Tsebo Facilities departments
Reporting
Provide the FM and SNR FM with regular performance reports on supplierʼs payments, invoicing issues as well as site performance. Assist with compliance Audits and preparation for these
Reason for leaving: Retrenchment
Tender administrator
Bsafe Africa Construction Pty Ltd, pretoria
Compile the tender documents
Ensure all the returnable documents are in order and submitted Liaise with the Quantity surveyor or project manager for the estimated tender price to complete the form of tender
May 2018 - Jan 2019
Ensure all the signatures are obtained from relevant stakeholders Liaise with the project manager to ensure the program is included in the tender document
Ensure the tender document is compiled according to the requirements of the client
Reason for leaving: Stability
Team leader- Service & Frontline
Standard bank, pretoria
Issue ATM cards and Personal Identification Number (PIN) codes (ICI and EDS)
Attend to linking/de linking of accounts to ATM and MasterCard cards for walk in customers
Order replacement credit cards from Card Division and advise the customer of the turn around time applicable to the delivery of replacement cards.
Increase/Decrease limits on MasterCard cards as requested by customers. Load card transactional limits
Load Beneficiaries to cards for Electronic Account Payments. Process multiple stop payment and stop order instructions for walk in customers.
Complete stop payment disputed debit order forms for walk in customers.
Process customer requests for marking cheques Good for Funds/bank cheques, as guide by GRG.
Process fixed savings transactions for walk in customers as guided by GRG
Identify cross selling and migration opportunities and promote these opportunities to the customer.
To assist the bank in growing market share and providing exceptional service, identify sales opportunities and submit leads as per the lead generation process.
Demonstrate self service banking to customers
Help customers to register for Internet banking, telephone banking, cell phone banking
Help customers with ATMs if required
Interview customers and obtain the necessary instruction/authority. Process instructions as guided by GRG.
Prepare account holder records and new mandates, where applicable. Ensure that funds in closed accounts are disposed of or overdraft recovered.
Retain Cheque books and ATM cards for closed accounts, if necessary. Identify possible leads and hand to Stanlib Consultant. Complete notice withdrawals.
Attend to early repayments.
Process orders for the purchase of unit trusts.
Re Investments.
Process notices on accounts.
Interest rate queries
Attends to customers promptly, and where necessary refer the customer to the correct department.
Migrates the customer to a more appropriate, cost effective channel if necessary.
Initiates steps to resolve problems impacting customer service timeously. Refers queries that cannot be resolved within the Customer problem resolution time frame to the appropriate department. Hands out cheque books and transaction cards to customers according to laid down procedures.
Issues automated teller machine (ATM) cards and Personal Identification number (PIN) codes.
Attends to linking/de linking of accounts to ATM and master card for walk in customers.
Jan 2014 - Feb 2018
Orders Replacement credit cards form Card Division and advise the customer of the turnaround times pertaining to the delivery of these cards Increases/decreases limits on MasterCard card as requested by customers.
Loads card transactional limits and beneficiaries to cards for Electronic Account Payments (EAP).
Attends to Stop payments and Stop orders according to laid down Assists customers with self service banking by providing demonstrations and assisting customers with Internet, Telephone and Cell phone Banking.
Processes the transferring, amending and closing of accounts according to laid down policies and procedures as stipulated on GRG. Logging customer 1st queries and follow up on customers complains FICA Dealing with numbers and pay attention to detail Management of accounts (loans, credit)
Reason for leaving: career growth
Debtors collection clerk
African bank head office, Johannesburg
Keep tracking outstanding debts
Negotiate payoff deadlines and payment plans
Handle customers complaints
handling inbound and outbound calls
loading debit orders
Setting up and maintaining customer files
Build trust with debtors
Identify gaps in the system and recommend solutions Comply with requirements when legal action is unavoidable Complete other duties as assigned
Reason for leaving: contract ended
Mar 2013 - Dec 2013
Thato Mothibi - HR
Saiyl
Thabo Mvelase- Financial manager
Gap infrastructure
corporation
Benny - CEO
Bsafe Africa
Construction pty Ltd
Nonhlanhla Ndlovu- FM
Tsebo
Microsoft word
Microsoft word
Microsoft outlook
Buildsmart
SAP
Laserfiche
Dynamics AX
Pragma
REFERENCES
SKILLS
Infor EAM
D365
Sage 200 evaluation
Anatomy of Entrepreneur program Completed at Standard Bank 2017 ACHIEVEMENTS
Contact this candidate