Call Center Customer Service

Ismail Khan

*****.****@*****.*** 714-***-****

OBJECTIVE: A California State University, Fullerton student/alumni with a Bachelors of Arts in Communications with an emphasis in Entertainment & Tourism. Currently pursuing a career in the entertainment industry and/or travel/tourism industry. Also seeking but not limited to careers in marketing/advertising, event planning, and public relations.

EDUCATION:

California State University, Fullerton January 2017 - May 2021

Bachelors of Arts in Communications

Emphasis of the Entertainment Industry & Travel/Tourism Industry

Fullerton College August 2013 – December 2016

Associates of Arts in Sociology & Social Behavior

Associates of Arts in Human Expression through Arts

COURSEWORK:

Advertising & Marketing Entertainment & Society

Mass Media & Ethics Writing for Broadcast & Film

Writing in Journalism Public Relations

Travel & Tourism Social Media Marketing

EXPERIENCE:

EA Photography April 2018 – March 2020

Scheduler

Utilizing various software’s to schedule client’s appointments

Utilized call center skills such as customer service & communication skills

Proficient with Banner software in terms of planning and scheduling

Fullerton College Financial Aid Department March 2016 - September 2017

Financial Aid Consultant

Worked with students and their families to receive financial aid awards

Handled personal documents such as birth certificates, tax forms, etc.

Provided customer service to students and their families

Fullerton College Skills Center August 2015 – March 2016

Skills Center Staff

Worked with ESL students (English Second Language) with computer tasks

Provided tutoring aid to students as well as professors during lectures

SKILLS

Proficient in Adobe: Premier Pro, Photoshop, Illustrator

Proficient in MS Office; Excel, Word, PowerPoint, etc.

Google Analytics and proficient in Social Media Analytics: FB, IG, SC, TW

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