Service Representative Overnight Stocker
Resume:
Robin W. Mitchell
Mesa, AZ 85205
*************@*****.***
Career Objective
To become part of a fast-paced, goal oriented company that desires a motivated, focused employee.
Education
Thomas S. Wooton High School Graduated 1993
Western International University Associates in the Art of Business (3 Credits Needed)
Experience; Office/Clerical
Verifying patient insurance, handling co-pays and any other patient payments, processing dental claims, creating spreadsheets, answering phones, drafting correspondence, filing, mailing, customer relations, and customer service.
Other Experience
Functional in a variety of office environments, well versed in multi-tasking; extensive experience in customer relations and customer service; solid organizational skills, with a knack for tackling simultaneous projects; knowledge of Med MC; NextGen; Microsoft programs, including Vista, XP, Windows 7, Office 97 +, Excel, Works; Outlook; Lotus Notes; Centricity; Type 45-55 WPM; 18,000 KSPH for 10-key; fluent in German
Employment History
2020 – Present NextCare Urgent Care, Mesa AZ
Government AR Rep – Reviewing claim payment and denials. Verify/update insurance plans. Rebill claims with corrected ins/pt info/and coding. Mailing any corrected claims with POTF/EOB/Med Rec. Research Insurance Payer issues and create emails to my Supervisor. Adjust encounter balances to reflect contract rates for pt visits. Answer any emails coming from other departments concerning patient insurance billing. Patient Pay – Answering incoming calls from patients asking about balances and wanting to make payments. Processing CC payments over the phone. Sending encrypted emails to patients. Calling patients about balances that are due, or to update mailing addresses. Utilizing NextGen to do any updates, and documentation of patient accounts. Sending emails to financial classes to have insurance updated and billed. Process Returned Mail and update addresses and resend send statements. Assisted with CSC calls, by answering incoming calls about scheduling appoints and checking for tests results. I was allowed to give patients negative COVID – 19 test results. Started to learn the Medicaid Billing processes, prior to COVID – 19.
2018 - 2020 Accredited Family Healthcare, Gilbert, AZ
Front Office Reception responsible for various clerical duties, including deposits, mail handling, file keeping and data input. Also responsible for good customer relations and customer follow-up actions. Set-up client charts and input their information in the database. Phoned insurance companies to verify each client benefits and eligibility. Maintained and organized money transactions, and appointments for all intakes and follow-up appointments, for Dr. Barry and the 5 Nurse Practitioners. Also maintain the common areas and reception areas.
2011 – 2018 Health Choice of Arizona, Phoenix, AZ
Reimbursement Services - Dental Claim Lead, maintained the inventory of the dental claims team, assist the processors with any questions they have, training new processors, worked closely with the Prior Authorization department, created spreadsheets for the management team, and updated the Processing manual. Set up training classes with the Prior Authorization team. As a Claims Clerk, I was responsible for all KPI/WIP reports, logging all UB92, Dialysis, Rejected claims, medical review records. I was also responsible for data entering HCFA 1500 claims, processing some of the electronic claims, sending out the letters for the rejected claims, and requesting copies of claims from the File Room. As a Workroom Clerk I was responsible for sorting and delivering the mail/faxes, using a folding/stuffing machine to process outgoing bulk mail projects, along with using a postage machine to weigh and postage all outgoing mail. I processed any copy requests and delivered to the appropriate department, stocked break rooms, answered phones, put together new provider packets, and any materials needed for corporate meetings. Greeted any guest and buzzed them in, due to the security of the offices. Moved any office equipment and boxes that needed to be stored at other locations.
2007 - 2011 Aro Behavioral Healthcare, Inc., Waukesha, WI
Office Coordinator responsible for various clerical duties, including deposits, mail handling, file keeping and data input. Also responsible for good customer relations and customer follow-up actions. Set-up client charts and input their information in the database. Phoned insurance companies to verify client benefits and eligibility. Maintained and organized filing system, money transactions, and appointment book for all intakes and follow-up appointments, for all counselors and therapists. Also maintain the common areas and reception areas.
2005 - 2007 The Burrows Co., Waukesha, WI
Accounts Receivables and Customer Service. Responsible for notifying customers of any overdue invoices and making arrangements for payment. Ensuring customer satisfaction by taking orders and handling any complaints that may arise from any errors. Checking the status of back ordered items, by checking inventory counts and contacting the manufacturer customer service and finding any possible substitutions. Issuing credits for invoices for any returns, pricing errors, and shortages. Attending all quarterly inventories in ensuring correct stock counts.
2002 - 2005 Frank Boucher Lincoln Mercury, Waukesha, WI
Receptionist responsible for various clerical duties, including deposits, mail handling, file keeping and data input. Also responsible for good customer relations and customer follow-up actions. Maintained an organized filing system, money transactions and sales person’s information. Collected payment for parts and services for customer vehicles.
2001 - 2002 U.S. Army Library, Kitzingen, Germany
Administrative Assistant to the Assistant Branch Manager. Duties included maintaining filing system in accordance with Army regulations; compiled information from the library network and prepared reports from that information. Processed new library material including books, periodicals and audio/visual material. Assisted patrons in locating reference items, as well as checking out materials. Requested materials from other Army libraries and prepared monthly status reports for the main library office.
2000 - 2001 Wal-Mart, Cobleskill, NY
Overnight Stocker/Cashier. Sorted break packs and delivered product to appropriate departments. Stocked frozen food department shelves. Notified department supervisor of product that needed to be ordered. Priced, sensormatic tagged and shelved merchandise for electronic department. Maintained overall cleanliness of register area, as well as a cash drawer.
1998 - 1999 U.S. Army Child Development Center, Leighton Barracks, Germany
Child Development Program Assistant, responsible for providing a safe place for children of different ages to learn as well as interact. Worked with children ages 6 weeks - 5 years of age. Maintained a weekly schedule of activities for the children. Supervised and mentored children in a variety of tasks to teach and improve social and interaction skills. Maintained the cleanliness and organization of each of the rooms.
1995 - 1998 Best Buy, Gaithersburg, MD
Fast-track promotion through several positions, including customer service representative, in-store technician and inventory supervisor. Monitored and assisted the shipping and receiving of store products and supplies. Filed and maintained all inventory records and work orders. Logged cycle counts of store products. Participated in job fairs, which included initial interviews with applicants and proceeded through to job offers. Routinely traveled to other stores to assist in bringing their inventory departments to optimum productivity levels.
1993 - 1995 Home Depot, Gaithersburg, MD
Customer Service Representative, responsible for processing return merchandise, home deliveries and other register transactions, including maintaining a cash drawer. Answered and directed phone calls to other departments. Prepared and updated employee work schedules. Distributed mail and paychecks. Processed employee applications and forwarded to proper departments for action. Organized and maintained filing system in department.
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