Freight Handler Customer Service
Resume:
E
Bianca
Ellingson
bianca.ellingson@gma
il.com
New Braunfels, TX
78130
SUMMARY
Responsible and punctual Welder experienced in interpreting blueprints and drawings to perform tasks. Self-starter skilled in operating heavy equipment, supervising crews and maintaining safety standards. Expert at following procedures and protocols and safely working in enclosed spaces.
Logical Welder works well with various materials to meet project requirements. Smoothly surfaces and joins components. Background working with steel and alloys. Enthusiastic Welder committed to exceeding project expectations. Expert in preparing surfaces for welding by removing unwanted materials or grime and setting up proper equipment. Trained in operation and maintenance of related tools. Hardworking and reliable with strong capabilities. Highly organized, proactive and punctual with team-oriented mentality.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
Micrometers and Calipers
Filler Rod Selection
Design Interpretation
Sheet Metal Fabrication
Time Management
Critical Thinking
Mathematical Calculations
Attention to Detail
Power Tools Operation
Decision Making
Gas Flow Adjustments
EXPERIENCE
Welder
San Antonio, TX
Vintage Air/ Feb 2022 to Current
Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
Adjusted gas flow and pressure to create and maintain desired flames. Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
Set up equipment and welded parts according to welding chart specifications and type. Maximized shop organization and equipment lifespan by maintaining equipment. Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
Read blueprints and drawings and took measurements to plan layout and procedures. Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
Cleaned and inspected parts and assemblies at each production stage and documented production defects.
Rebar Detailer
San Marcos, TX
Heldenfels enterprises/ Sep 2020 to Feb 2022
Read and followed blueprints when planning and implementing construction phases. Complied with federal and company regulations to maintain high level of job site safety.
Positioned and secured steel bars in concrete slabs to reinforce structures and protect occupants.
Read blueprints to determine sizes and placements of reinforcements and bars to achieve efficient and compliant construction.
Lifted sixty lbs of steel reinforcements from holding areas to working zones every day. Cut rods and reinforcements to established specifications, referencing written instructions to verify accuracy.
Examined and memorized safety procedures to maintain safe and efficient work environments, protect personnel and prevent unnecessary and costly delays. Welded pieces of rebar together to create accurately sized bars for proper reinforcement of structures.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Freight Handler
Glen Allen, VA
Home Depot/ May 2020 to Sep 2020
Entered shipment details into database.
Inspected and reported or repaired damaged cargo.
Transported freights using forklifts, pallet jacks and reach trucks. Used boards and pallets to stack freight at designated locations. Utilized padding and straps to prevent damage during transportation. Assisted in training new warehouse employees.
Verified shipping labels as orders came in.
Scanned and documented freights and assigned appropriate marking labels with identifying information.
Double-checked work orders and customer requests before packing. Juggled shift duties, prioritizing immediate tasks to streamline operations. Protected items by wrapping in cling film, padded moving blankets and tape. Exceeded specific team goal by partnering with staff to share and implement best practices.
Secured items in truck by strapping over protective padding. Used scanners to track parcel information, condition or receipt. Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
Stocker
Glen Allen, VA
Kroger / Sep 2015 to Sep 2016
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Greeted customers and retrieved requested products to drive satisfaction. Received incoming product deliveries and relocated to storage shelves, coolers, or bins. Moved and rebuilt shelves, racks and displays to increase visibility of merchandise. Maintained neat, safe and orderly workspace to prevent accidents and injuries. Lifted materials of varied weights on regular basis. Assisted customers by locating items and loading heavy purchases in vehicles. Palletized merchandise for easy movement to sales floor locations. Faced products on shelves and displays to meet company policies. Stocked shelves with new merchandise and checked for outdated or damaged items. Updated products with new pricing or temporary promotion signs to increase sales. Packaged items with appropriate materials to prevent damage during shipping. Stocked and rotated products, supplies and paper goods to optimize freshness. Reviewed market trends to optimize revenues by capitalizing on strategic pricing opportunities.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Labeled pallets with proper information for storage in correct locations within warehouse.
Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
Operated forklifts and pallet jacks in accordance with established safety requirements. Examined and inspected stock items for damage and reported findings to supervisors. Selected items from bins, scanned tags with tracker and loaded onto cart. Verified vendor deliveries with scanner to maintain accurate inventory counts. Distributed discontinued sheets and upcoming specials to appropriate personnel Kept stockroom orderly, accessible and safe with regular upkeep. Printed accurate labels and applied to boxes, crates and containers prior to shipment. Kept work areas clean, neat and organized for optimal productivity and worker safety. Supported management decision-making by forecasting demand and comparing data to purchasing requests.
Helped customers locate desired items and assisted with carrying heavy loads. Assisted with inventory management by conducting regular cycle counts and product audits.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Communicated with customers to discuss packing needs and special items or circumstances.
Read tickets accurately to pick out important information and correctly complete orders.
Rotated advertising signs and merchandise displays to engage customers. Demonstrated great teamwork skills with staff members involved in production and transport.
Determined proper product storage methods, identification and stock location. Used hand trucks, pallet jacks and forklifts safely and efficiently. Maintained weekly scan right policy to minimize loss from inaccurate pricing. Operated tracking system to view open orders and review directions to storage locations.
Labeled assigned packages and inspected for defects or inaccuracies. Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Restocked shelves with current merchandise in attractive displays to promote sales. Stacked, organized and palletized packages for efficient storage and movement. Monitored available products and suggested items to reorder. Placed products on conveyors for final wrapping and shipment. Maintained accurate inventory data by identifying and correcting pricing discrepancies. Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
Cleaned and organized display cases, shelves and aisles. Added labels to products, rotated current stock and professionally arranged merchandise.
Reordered stock to replenish inventory without interruption to production Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
Stocker
New Braunfels, TX
HEB Grocery Store/ Jul 2014 to Sep 2015
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Greeted customers and retrieved requested products to drive satisfaction. Received incoming product deliveries and relocated to storage shelves, coolers, or bins. Moved and rebuilt shelves, racks and displays to increase visibility of merchandise. Maintained neat, safe and orderly workspace to prevent accidents and injuries. Lifted materials of varied weights on regular basis. Assisted customers by locating items and loading heavy purchases in vehicles. Palletized merchandise for easy movement to sales floor locations. Faced products on shelves and displays to meet company policies. Stocked shelves with new merchandise and checked for outdated or damaged items. Updated products with new pricing or temporary promotion signs to increase sales. Packaged items with appropriate materials to prevent damage during shipping. Stocked and rotated products, supplies and paper goods to optimize freshness. Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Labeled pallets with proper information for storage in correct locations within warehouse.
Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
Operated forklifts and pallet jacks in accordance with established safety requirements. Examined and inspected stock items for damage and reported findings to supervisors. Selected items from bins, scanned tags with tracker and loaded onto cart. Verified vendor deliveries with scanner to maintain accurate inventory counts. Distributed discontinued sheets and upcoming specials to appropriate personnel Used internal revenue, profit and inventory trends to guide forward-thinking pricing decisions.
Identified unsafe materials within packages and notified proper personnel. Kept stockroom orderly, accessible and safe with regular upkeep. Printed accurate labels and applied to boxes, crates and containers prior to shipment. Kept work areas clean, neat and organized for optimal productivity and worker safety. Supported management decision-making by forecasting demand and comparing data to purchasing requests.
Helped customers locate desired items and assisted with carrying heavy loads. Recruited and staffed employees to fill positions and skill levels in warehouse to man three shifts.
Assisted with inventory management by conducting regular cycle counts and product audits.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Communicated with customers to discuss packing needs and special items or circumstances.
Verified merchandise against shipping paperwork and resolved discrepancies. Rotated advertising signs and merchandise displays to engage customers. Demonstrated great teamwork skills with staff members involved in production and transport.
Determined proper product storage methods, identification and stock location. Coached warehouse team on FIFO monitoring.
Used hand trucks, pallet jacks and forklifts safely and efficiently. Maintained weekly scan right policy to minimize loss from inaccurate pricing. Read orders to obtain item numbers and located merchandise in bins or on shelves. Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Operated tracking system to view open orders and review directions to storage locations.
Labeled assigned packages and inspected for defects or inaccuracies. Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Restocked shelves with current merchandise in attractive displays to promote sales. Stacked, organized and palletized packages for efficient storage and movement. Monitored available products and suggested items to reorder. Placed products on conveyors for final wrapping and shipment. Maintained accurate inventory data by identifying and correcting pricing discrepancies. Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
Cleaned and organized display cases, shelves and aisles. Added labels to products, rotated current stock and professionally arranged merchandise.
Reordered stock to replenish inventory without interruption to production Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
Front Manager
New Braunfels, TX
HEB Grocery Store/ Mar 2012 to Jul 2014
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Connected with customers to provide assistance and collect feedback to optimize operations.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Managed customer complaints and rectified issues to complete satisfaction. Handled payment processing and provided customers with receipts and proper bills and change.
Organized and updated schedules to optimize coverage for expected customer demands.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Managed opening and closing procedures by reconciling sales records and cash transactions.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Welcomed large volume of guests and improved overall customer service. Resolved customer problems by investigating issues, answering questions and building rapport.
Cultivated environment focused on customer satisfaction and unparalleled support. Monitored cash drawers in multiple checkout stations to verify adequate cash supply. Promoted store loyalty program to increase customer engagement and drive consistent sales.
Cashier
New Braunfels, TX
HEB Grocery Store/ Jan 2012 to Mar 2012
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational. Directed trash removal and sanitation procedures to keep aisles and register area organized.
Trained new team members in cash register operation, stock procedures and customer services.
Wrapped items and carefully bagged purchases to prevent merchandise breakage. Worked closely with front-end staff to assist customers. Collected payments and provided accurate change.
Processed sales transactions to prevent long customer wait times. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Answered customer questions and provided store information. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Accepted cash and credit card payments, issued receipts and provided change. Verified customer age requirement for alcohol or tobacco purchases. Discounted purchases by scanning and redeeming coupons. Scanned merchandise using point-of-sale system for accurate purchase totals. Used suggestive selling techniques to promote add-on sales. Reported pricing discrepancies to supervisor.
Inspected store products for damage and obtained item replacements for customers. Recommended complementary and discounted items to customers to increase sales. Delivered high level of customer service to patrons using active listening and engagement skills.
Processed refunds for worn, damaged and broken merchandise. Tracked company inventories, moved excess stock and arranged products to improve sales.
EDUCATION AND TRAINING
Bachelor of Science: Mechanical Engineering
Texas State University May 2015
San Marcos, TX
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