Mailroom Clerk Data Entry

Marcos Reveco

**** ****** ***. **** *** Whittier, Ca. 90602

657-***-**** ******@**********.***

Education

Freedom International School Of Ministry Santa Fe Springs, CA 2019 - July 2020 Candidate for AA in Biblical Studies

Experience

Americor Irvine, CA November 2022 - Current

Position: Enrollment Specialist

+ Perform welcome calls

Americor Irvine, CA February 2022 - November 2022 Position: Strategy Negotiations

+ Call banks to get settlements coded for placement Ganahl Lumber Anaheim, CA January 2020 - January 2022 Position: Hardware Sales Representative

+ Ensure great customer service by assisting in location, availability and selection of merchandise

+ Maintain store selling floor, visual displays, presentation and conditions

+ Assist in daily store recovery before store opening hours

+ Promote current sales and promotions to customers, including pricing of merchandise

+ Adhere to company policies, procedures, and loss prevention practices

+ Ability to operate a forklift

+ Knowledgeable in product and application in tools, paint, hardware, plumbing and electrical

+ Complete sales transactions and maintain proper accountability at registers

+ Process merchandise returns and exchanges courteously and under company guidelines

+ Support all management, visuals, and sales team at all times Datafied Anaheim, CA 2018 - December 2019

Position: Certified Field Agent

+ Understand the importance of confidentiality in the retrieval process

+ Understand the technology, and procedures in place to ensure that the job is done properly

+ Utilize proprietary document encryption scanning software in order to collect the sensitive data as securely as possible

+ Serve as the intermediary between clients requesting documents and the facility where those documents are stored

+ File important documents as needed

+ Ability to maintain a clean and organized work environment

+ Track down medical records, court documents, financial documents and everything in between

+ Complete work assigned on a project by project basis

+ Specialize in, but not limited to, medical record retrieval Accurate Background Irvine, CA 2016 - 2018

Position: Service Specialist

+ Hold time in between calls : During open enrollment no hold time, During closed enrollment 15 minutes up to 1 hour,

+ Calls per day : Up to 60 calls

+ Length of calls : Customer Care - 5-7 minutes long, Sales - 15-20 minutes long

+ #1 Rep in the call center for 1 term : least escalated calls, ability to assist guests at a high rate, tested 100% on Quality Care reviews

+ Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information by performing the following duties

+ Provide accurate directions to callers for all store locations

+ Answer questions regarding store policies, promotions, and general product inquiries

+ Document all calls clearly and thoroughly

+ Properly create exchanges, sales orders, credit memos, service calls, PMI inspection requests, credit adjustments and refund requests

+ Assist callers with changing delivery dates, converting delivery to pickup and vice versa, adding or deleting items off an order

+ Answer general questions regarding manufacturer’s warranties and Guardian warranty

+ Instruct callers on the process of starting a warranty claim

+ Place outbound calls to schedule deliveries of special orders, service technicians, and deliveries

+ Assist delivery teams who call in to report not-at-homes, damaged items, or mistakes with merchandise on delivery

+ Assist with other duties as assigned by a supervisor or manager

+ Possess solid communication skills in order to handle routine calls independently

+ Able to communicate in a professional and courteous manner to every caller

+ Maintain detailed and clear notes regarding calls and be able to communicate effectively via phone, face-to-face, and through e-mail

IST Management Irvine, CA 2015 - 2016

Position: Mailroom Clerk

+ Assist with other duties as assigned by a supervisor or manager

+ Operating mailing, copy and fax equipment

+ Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

+ Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned

+ Shipping & Receiving

+ Ordering supplies

+ Updating employee lists

+ Pick-up and deliver mail, parcels, copy jobs and faxes to customers

+ Lift large bundles of mail, overnight packages and shipments of paper

+ Handle time-sensitive material like confidential, urgent packages

+ Maintain copier equipment

+ Demonstrate flexibility in satisfying customer demands in a high volume, production environment

+ Consistently adhere to business procedure guidelines

+ Participate in cross-training Maintain all logs and reporting documentation; attention to detail

+ Adhere to all safety procedures

+ Perform other tasks as assigned

Skills

+ Customer Service

+ Product Training and Development

+ Sales - Business, Individuals

+ Communication

+ Inventory and Merchandising

+ Cash Handling

+ Microsoft Office Suite

+ Call Center

+ Guest Services

+ Instructing

+ Leadership

+ Multitasking

+ Team Building

+ Training

+ Organizational

+ Detail Oriented

+ Energetic

+ Team Player

+ Quick Learner

+ Bilingual: Speak and write English and

Spanish fluent

+ Type 25+wpm/ Data Entry, 10 Key

+ Event Planning

Organizations/Clubs

2017 - 2019 Freedom Christian Center Evangelism

March 2018 - October 2018 Freedom Christian Center Production Team 2015 - 2016 Freedom Christian Center Training Center References

Isaac Martinez Nick Romero Miguel Cajero Tamo Soto 6355 Greenleaf Ave. 1220 E Ball Rd 6355 Greenleaf Ave. 6355 Greenleaf Ave. Whittier, Ca. 90601 Anaheim, Ca. 92805 Whittier, Ca. 90601 Whittier, Ca. 90601 1-562-***-**** 714-***-**** 323-***-**** 562-***-****

Contact this candidate