Customer Service General Manager
Resume:
A/M Angela McFarland
Profile
Restaurant and Retail
Management experience
for over twenty years.
Excellence in executing
skills at recruiting,
training, and retaining all
personnel. Results driven
with annual profits up by
ten percent within the first
year. Earned the Training
General Manager position
and received one of the
highest quarterly bonuses.
Contact
information:
5864 Kennerly
Avenue
St. Louis, Missouri
63112
Ang50mac@yahoo.
com
EXPERIENCE
1999-2007
General Manager at Jack in the Box, Inc. St. Louis, Missouri. Overall operation of a multi-million-dollar business with emphasis on excellent customer service. Not limited to but including preparation and analysis of the P&L statements, recruiting, training, and retaining all personnel, ordering product for restaurant, visualizing merchandise on upcoming promotions, daily, weekly, and monthly inventories, heavy cash handling, and maintaining a clean and sanitized environment by both Health Department and company policy.
1997-1999
Team Leader at Target Stores, St. Louis, Missouri. As a Team Leader my responsibilities included extraordinary guest service, recruiting, training, and retaining all personnel, delegate department duties to employees, determining the out-of-stock items by utilizing a handheld LRT device, price changes, weekly floor sets, and maintaining a well-organized, stocked, clean, and safe establishment.
1996-1997
General Manager at Radio Shack, St. Louis, Missouri. My duties were great customer service, preparing and understanding the various components of the P&L Statement, weekly floor sets, visualizing merchandise, mark difficulties, recruiting, training, and retaining all personnel, receive deliveries, maintain a well-stocked and organized stock room, daily banking deposits and bank errands.
1990-1996
General Manager at Rally’s Hamburgers, St. Louis, Missouri. As the General Manager I was responsible for customer service goals, analyzing the P&L Statement, ordering, and receiving product, heavy cash handling, daily banking, and deposits, adhering to all state and local laws and requirements of operating a clean restaurant, following all safety practices per company policy, weekly and monthly inventories, and attending all required weekly meetings. I was also awarded the Training General Manager position for my district whereas I trained all internal and external management candidates. ADDRESS
5864 Kennerly
Avenue St. Louis.
Missouri 63112
EDUCATION
1987-1988
Webster University, St. Louis, Missouri studied courses pertaining to Elementary Education
2023-present
Strayer University, online from Washington, D.C. studying courses towards my bachelor’s in business administration, Human Resources PHONE
KEY SKILLS AND
CHARACTERISTICS
********@*****.***
Excellent Customer Service Skills
Financial Management
In Store Logistics
Excellent Ora and Writing Skills
Highly Organized
Fluent in English
Skilled Problem Solver
Team Player with Exceptional Leadership Skills
Theater, Environmental
conservation, Art, Hiking, Skiing,
Travel
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