Sales Associate Service Representative

PERSONAL INFORMATION

Country : Philippines

City : Manila

Nationality : Filipino

Gender : Male

D.O.B 10th July 1987

Language: English

Visa Status : Transferrable

NOC : Available

PROFILE SUMMARY

Methodically and Highly Organized

with over 12 yrs. of working

experienced in Retail Operation,

Customer service, Luxury and

Telecommunication.

Proactive attitude in any business

pressure.

Able to collect & analyze info’s, Digest

facts, figures & systematically solve

technical issues.

Team player and can also work

independently.

Computer literate in MS Offices

(Word, Excel, PP). Outlook, ERP,

Supply Chain, POS/NTS logistics -Win

cash, and Siebel/Open UI system.

“I hereby certify that all of the

information stated here are true and

correct to the best of my knowledge

and beliefs”.

Jonnell Balan Dolot

Applicant

JONNELL BALAN DOLOT

Bldg. 3 Zone 38 Street 851, Al Sadd, Doha, Qatar

Contact # : +974-****-**** or +974-****-****

Email: *****************@*****.***.**

or ************@*****.***

OBJECTIVE

To obtain a position where i can continue my diversity and passion. Harmonize with a team of more professional experienced. Achieve a progressive career development by contributing my expertise for the success of the company. WORK EXPERIENCED

Sept 2019 – Apr 2023 Vodafone Qatar

3 yrs. and 7 months CSA - Customer Sales Advisor

Data Select LLC – Office 4B 4th floor Al Mana Twin Tower C ring road. Doha, Qatar

Interactive Telecom Advisor that promotes

advantages of Company’s Network as a

sustainable service provider.

Executes TON, PYN+, Migration, TT, SSM, ECR,

Disconnection, MNP, FNP, iPay, Postpaid &

Prepaid via Open UI Siebel System.

I-rate handler, resolving non-technical or

technical, Channel related concern via raising TT.

Bill analyzer that explains accurate Pro rata or bill shock and obtaining payment transaction.

Apr 2013 – Jun 2019 Blue Salon

6 yrs. and 2 months SA – Sales Associate

Abu Issa Holdings - P.O Box 6255 Suhaim Bin Hamad

St. C ring Road. Doha, Qatar

Provides an exceptional customer service.

Technically demonstrate features of luxury

watches.

Accurate sales invoice using POS system according to established procedures.

Maintaining watch standard VM guidelines.

File organizer, loyalty cards, repair logs, Stock Count Management, CRM, DSR, MSR, SIV,

Offline Transactions, IT Consumable logs and

Bank Distribution logs.

Nov 2010 – Feb 2013 Ltimestudio

2 yrs. and 3 months SA – Sales Associate

Luci Holdings Inc. – MOA, Manila, Pasay, Philippines.

Technically provides best suite of watches.

Stock Monitoring In Charge and Item for Order.

Follow its VM as per guidelines.

Back up checker of empty boxes.

DSR, MSR, BIR and File in handler.

CORE ABILITIES

Technologically cultivated

Culture Adaptability

Self – Reliant

Complaint Handling Expert

Interpersonal Skilled

System Error Analyst

EXTRACURICCULAR ACTIVITIES

Abu Issa - Social Media member

Highland Showroom, City Center

2016

Abu Issa - Doha Watches & Jewelry

Exhibitor (DECC)

2017 – 2019

Oct 2009 – Nov 2010 Duty-free Philippines

1 yrs. and 2 months SC – Sales Consultant

Fiesta Mall - Parañaque & T3, Airport Road, Manila, Philippines

Nike and Adidas sporting and technological

advisor.

VM and Stock Monitoring in charge.

File Organizer of Invoices, Inventory sheet, DSR, MSR, BR, and CRM.

Item Receiver and Lot Code Encoder.

Jun 2008 – Aug 2009 Sun Cellular Philippines

1 yr. and 2 months CSA – Customer Service Advisor

Imus Cavite, Manila, Philippines 4114

Offers Prepaid & Postpaid. Sharing latest

Promotion as a Telecom Advisor.

Answer inquiries, give accurate facts, handling

I-rates & line basic trouble shooting via AO

request IBM system action.

Accepting Bills and Payment transactions.

EDUCATION

Jun 2007 – Apr 2008 System Technology Institute (STI Alabang) Alabang Muntinlupa, Metro Manila, Philippines

Business Administration

(Major in Management)

Jun 2006 – Apr 2007 National College of Science and Technology (NCST) Dasmariñas, Cavite, Philippines

Bachelor of Science

(Major in Computer Science)

TRAINING & CERTIFICATION

OWWA – Over Seas Worker Welfare Administration

815, Al Safliya St. Doha, Qatar

Windows Operating System (Batch ’16) 05th July – 11th Dec. 2015 Microsoft Office (Word, Excel & PowerPoint) Sunday (5pm – 8pm) Abu Issa - Employee Development Program

Blue Salon - P.O Box 6255 Suhaim Bin Hamad St. Doha, Qatar EDP - Basic Email Writing 4th Oct. 2017

EDP - Communication Skills 12th Jan. 2016

EDP - Security & Loss Reduction 14th Sept. 2015

EDP - Power of Team Work 10th June 2015

EDP - Selling Skills 18th March 2014

EDP - Customer Service 28th May 2013

Contact this candidate