Data Entry Service Representative

Shelley Lanna

** ********* ********* ********, ******* L7A 4K1 289-***-**** ********@***.***

PROFILE:

A dedicated, conscientious, professional providing excellent customer service strong in verbal, written and organizational skills. Creative and resourceful in generating new ideas and solving problems. Adept at managing demands of a Medical environment with constantly changing priorities and tight deadlines. Ability to handle irate clients in a professional manner, treating all clients and files in a confidential manner.

QUALIFICATIONS:

Dental Clerk-Public Health

Case Management experience-Dental/Medical Cases

CDA 1 Certified Dental Assistant-Level One

Dental Administration Course

20 + years Administrative experience

MS Word, Excel, Outlook, Access, PowerPoint

Organized monthly team meetings, Booked Meeting Rooms/Typed Team Minutes

20 + years Medical Clinical office experience

20 + years Data Entry-of EMR Billing, Payroll, Patient information

Processing of Dental Claims/Pre-D's through OW, ODSP, OSDCP

8 years Accounts Payable: Process and enter invoices/petty cash payments, check invoices have authorization

Dicta-Typing

Customer Call Centre-Responded to inquiries to provide info requested

Customer Service Representative experience

IPAC Infection Control Canada Training Courses

Ordering of all Dental/Office Supplies

Executed Monthly Stats/Reports for Supervisor for monthly costs/inventory and

Annual report to MOHLTC

Sterilization of Medical instruments training

Filing alphabetically Patients’ charts/creating of new patient charts

20 + years' experience in a Clinical office setting

Education

2021 IPAC Infection Control Course

2001 Abeldent Software Program

2017 Meditech Course

2011 CDA 1 Certified Dental Assistant-Level One

2011 Sterilization Training for Dental Instruments

2001 Abel Dent Software

1998 Medical/Dental Office Administration- Diploma-Success Business College

1998 Sterlization Training for Medical Instruments-Success Business College

1996 Accounting Level 1-Sheridan College

PROFESSIONAL EXPERIENCE:

Dental Clerk-Toronto Public Health June 2020-Present

Scheduling of Patients appointments

Answer all incoming calls to clinic

Monitor Inventory for supplies

Treatment Planning/Case Management

Uploading of Invoices for Vendor services for Clinic

Process POS payments on Debit/Credit machine

Ordering of Dental and Office supplies

Archiving of Dental Charts

Booking of Team Meeting

Minute Taking

Referrals to other dental clinics and hospitals

Retrieving patient charts/Filing of patient charts

Data Entry and Processing of Invoices

Entry of dental procedures into Abel Dent for billing

Dealing with Dental lab for cases

Treatment planning/Pre-Determinations

Immunization Clinics Coordinator-Region of Peel October 2017-January 2019

Organize and arrange monthly team meetings, including room bookings, staff notification, preparing agenda, arranging for chair and minute taking, distribute minutes at team meetings. Type and distribute team minutes to all staff after supervisor’s approval

Respond to calls/inquiries from clients

Case management of clients, referrals, discussing best treatment plan

Create schedule and book clinics for schools in Peel

Enter Payroll for Casual Nursing Staff

Filing of all client charts/creating new client charts

Book Public Health Nurses for availability for school based clinics

Manage inventory by developing inventory tracking systems – report annual use

Meditech

Packing for all school clinics

Maintain all equipment (laptops, ipads, hubs, carts, etc.)

Order and maintain Dry Clinic supplies inventory

Monitor inventory

Monthly MOHLTC reimbursement for HPV

Communicate with Coordinators and PHN’s with schedule changes

Pack out Vaccines for School clinics

Shelley Lanna

8 Antoine Street Brampton, Ontario L7A 4J6 289-***-**** *******.*****@**********.**

Immunization Services/Immunization Records-Region of Peel April 2014-October 2017

Customer Call Centre-Responding to inquiries with CDCC Tier 2

Case management

Admin Support Immunization Service Departments and to all Vaccine Preventative Disease Sections as needed

IPAC Infection Control Courses

Meditech

Respond to all phone inquiries regarding vaccination appointments,

Panorama Mass IMMS Coordinator Training

Panorama Immunization Core Training

Panorama Inventory Module Training

Panorama Database LRA-Register new employees into Panorama

Data Management-Immunization Services/VPD

Book Meetings For VPD Sections

Customer Call Centre-Responding to inquiries

Monthly Avaya Stat Reports

CMS Supervisor Stat Reports

TTED Monthly Stat Reports

Take Minutes for Team Meetings

PeopleSoft/Oracle Financials-Updating client files/entering payments

Assist packing Vaccines that go out to Peel Health Clinics

Seniors Dental Program Dental Case Aide-Region of Peel

October 2009-Sept 2013

Case management/Processing of Dental clients

Update confidential patient information in our Interim Database,

Liaison with Public Health Dentist to authorize/arrange treatment,

Statistical Monthly Seniors reports Follow-up with dental offices to confirm Treatment Completes/Incompletes,

Sterilization of Instruments

Respond to all inquiries from prospective patients and Dental Offices regarding Pre-Determinations and payments for the Seniors Dental Program.

Enter payments/predeterminations billed to the program using Access.

Accounts Payable Coordinator-Region of Peel

June 2008-October 2009

Process and enter invoices/petty cash payments, check invoices have authorization

Numerically filing of customer files

Ensure that invoices are coded to the correct Acct/Dept Id

Ensure all PO’s have enough funds left to pay invoices and have not expired

Batching invoices to enter into People Soft for payment to meet our Cheque Run deadlines,

Reconciling monthly statements and updating K drive to show payments,

Journal entries as needed, accruals at year end,

Interaction with both internal employees and vendors regarding payment status

Answering inquiries regarding payments from vendors and A/P.

Medical Secretary-Dr. Samuel Rosenwald-Chiropodist September 1987-February 1988

Respond to all incoming calls/outgoing calls

Process Medical insurance claims

Meditech Billing

Book appointments for patients

Creating of new patient files-filing of same

Ordering of medical supplies

Data entry of invoices for payment

Daily Bank Deposit

Preparation and Sterlization of all instruments-Autoclave

Contact patients for appointment reminders

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