MICHAEL ELIAS RAMIREZ ROSARIO

Age: **. ID: 402-***-****-0

Address: Av. Francisco Alberto Caamaño, building 3, apt.6,

Los Multis (Departure for Santo Domingo) RD

Zip Code 21000 Tel: 849-***-**** and 829-***-****

Email: adw9fq@r.postjobfree.com

Degree on Computer Science with work experience in the area of technical support, network management and server administration, analysis and implementation of customizable software improvements, database administration and source codes. Neutral character and high level of discretion and prudence.

ACADEMIC DEGREE

Year Title

2019 Degree on Computer Science

City-Country University or institution

Santo Domingo UNIVERSITY OF THE CARIBBEAN (UNICARIBE)

DIPLOMA/CERTIFICATES

Year Title

2022 Cisco Certified Network Associate 2 (CCNA2)

City-Country University or institution (In progress)

Boca Chica ITLA (Technological Institute of the Americas)

Year Title

2021 Windows Server Administrator Certification

City-Country University or institution

Boca Chica ITLA (Technological Institute of the Americas)

Year Title

2020 Virtual Programming Certification

City-Country University or institution

Boca Chica ITLA (Technological Institute of the Americas)

Year Title

2019 Cisco Certified Network Associate 1 (CCNA1)

City-Country University or institution

Boca Chica ITLA (Technological Institute of the Americas)

Year Title

2018 Software Programming Diploma

City-Country University or institution

Boca Chica UNIVERSITY OF THE CARIBBEAN (UNICARIBE

Year Title

2016 English Immersion Program

City-Country University or institution

Boca Chica MESCYT

TECHNICAL LEVEL

Introduction to Programming and Software Development

City-Country University or institution

San Pedro de M INFOTEP

IT and Network Technician

City-Country University or institution

San Pedro de M INFOTEP

Repair and Maintenance of Computer Equipment

City-Country University or institution

San Pedro de M INFOTEP

Introduction website design

City-Country University or institution

San Pedro de M INFOTEP

Multimedia: Digital audio and video management

City-Country University or institution

San Pedro de M INFOTEP

Human Relations and Customer Service

City-Country University or institution

San Pedro de M INFOTEP

Inventory and Warehouse

City-Country University or institution

San Pedro de M INFOTEP

Process Management and Production Planning

City-Country University or institution

San Pedro de M INFOTEP

Skills:

* Advanced knowledge in Hardware and Software.

* Extensive experience in computer maintenance.

* Troubleshooting computer equipment.

* Management of office automation (Word, Excel, Power Point).

* Management of image editing software (Photoshop, Adobe illustrator).

* Management of video editing software (Sony Vegas, Adobe Premiere, after effect, MS Movie maker).

*3D modeling (Zbrush, Blender, Unreal Engine).

* Management of operating systems (Windows, Linux, Mac OS).

*Ability to clearly and concisely communicate technical communication information to non-technical users at all organizational levels.

*Excellent problem solving and analytical skills.

Software Installation and Maintenance:

*ERP Tracking Solution

*HR Payroll Solution

*Bartender label software

*AS400

*Oracle

*QuickBooks

*Veeam backup server software

*

VOIDTECH, SRL. (Industrial Free Zone)

Position held: Technology Manager

Manage, administer and ensure the proper functioning and stability of both the network and the technological and communication equipment.

Administrative management.

*Report inconvenient system bugs to Turkey main house.

*Make the consolidation of quality control, warehouse and production reports and send to Turkey.

* Manage computer network infrastructure.

*Control ITIL life cycles (Service strategy, service design, service transition, service operation and continuous service improvement).

*Management and management of services with IPS (internet service providers).

*Training and training for the company's operational staff.

*Control and reinforce operational stability.

*The continuity and monitoring of IT services and compliance with the services established with business providers.

*Provide support to Production whenever a problem arises.

Networks and Infrastructure.

*Review and constant maintenance of the internet: Passwords, connection, ensure that the speed of the contracted plan is being received, etc.).

* Management and administration of the business network.

*Structured cabling (installation of network cabling in offices, production areas and Datacenter).

*Installation and configuration of wireless WIFI devices.

*Daily monitoring and follow-up of network stability and fault reporting to providers.

*Maintenance and configuration of all network equipment.

*Keep record of users connected to the network and issue report.

servers

*Server management and administration

*Creation, administration and management of server virtualization (Windows server).

* Make backup copies on servers (physical and virtual).

*Restoration of backup copies of the servers.

Telephony

*Management of telephone fleets: (minutes, plan changes, etc.)

*Management and administration of call center

* Management and administration of mobile devices (Tablets, Smartphones)

*Configuration and administration of business phones.

Systems and Security

*Analysis and implementation of customizable software improvements, database administration and source codes

*Guarantee the security of data, access to networks and security systems.

*Technical management of computer systems: Hardware and software.

*Implementation of business ERP system.

*Development and monitoring of company systems (production, storage and finance)

* Installation of surveillance camera system.

*Development, creation and design of labels for the company's products and customers (bardtender program).

Period: July 2018 to date (active)

VOIDTECH, SRL. (Industrial Free Zone)

Position held: PLC Machinery Technician (Gur-Is)

*Receive training from the personnel of the manufacturer brand (Turks)

*Functionally operate the PLC machinery according to the manual and training

*Request material from the Warehouse Department according to the study of daily consumption.

*Keep record of production per hour of the machinery

*Create production reports

*Report production to Production Manager

*Report and manage preventive and corrective maintenance of the machine with the corresponding Dep.

Period: July 2017 to July 2018

JR.Jany s Ciber & Game

Position held:Owner and Computer Technician

*Server and network configuration.

*Maintenance and update of Windows operating systems, platforms and network infrastructure.

*Support and technical resources provided on a regular basis.

*Verification of new hardware and software to make it compatible with the company's systems.

*In charge of operating systems 4.0/2000/XP/Vista / Win7.

* Attention and resolution of computer problems.

*Ability to analyze and diagnose hardware/software issues with remote users.

*Remote Desktop Support.

* Maintenance of computer equipment.

*Confirmation and technological procedures in coordination with information technology teams.

*Verification of new hardware and software to make systems compatible

Electronic A & R Workshop

Position held:Computer technician

Responsible of:

*In charge of managing the company's software.

* Attention and resolution of computer problems.

*Receive the product to be repaired.

*Evaluate and diagnose the product problem.

*Repair of electronic components: Blenders, Television, Radios and Speakers.

*Establish a term in which the client will receive his product based on its conditions.

Musical Shows Outsourcing Service for Hotels

Position held:Musician and Soundman

*In charge of audio distribution (Exteriors and Interiors): Analysis of the area or place where the events will take place.

*Installation of the corresponding sound equipment: Consoles, Speakers, Amplifier, *Audio Wiring and Mixels.

*Installation of musical instruments: Piano, Percussion and Guitar.

*Transport logistics and equipment installation.

*Configuration of sound equipment.

*DJ in Audio Software Management: FL Studios, Adobe Auditions, Cubase, Virtual DJ, among others.

*Instrumentalist musician: Piano, Drums, Cello, and basic guitar.

Ing. Carlos Abreu /Director of Dunnage Bags/VOIDTECH, SRL

Phone: 809-***-****

Ing. Nicanor Vincent /Gte. Warehouse and Logistics/VOIDTECH, SRL

Phone: 809-***-****

Lic. Ruth Rosario /849-***-**** (Staff)

LANGUAGES

Spanish: Natal

Intermediate English

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WORK EXPERIENCE

LABOR REFERENCES

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