Pamela Collier

*** ******** ***** ******: 214-***-****

Seagoville, TX 75159

Email: adw9et@r.postjobfree.com

Objective:

Currently seeking a position within a Company that will allow me to utilize my accounting skills of over 10 years within the financial background, customer service skills, data entry, collection abilities, and the ability to demonstrate my detailed organizational skills. Also, seeking a Company that will allow me to utilize my Driving experience.

Skills:

* Aqua * Blue Jay * CC 2000 * Word Perfect

* Access * Peoplesoft * Infolease * ADP

* Microsoft Word * Excel * AS400 * SAP

* Lotus Notes * Microsoft Outlook * Ten Key * Cash Register

* Word Processing * Multi Phone * Powerpoint * Data Entry

* Receivables Lockbox * Wholesale Web * Quickbooks * 10,000+ key strokes

* Cash Handling * Payroll * Record keeping * Bookkeeping

Professional Experience

CDL Bus Driver/Bus Monitor/MVP Driver - DISD/Dallas County Schools, Dallas, TX(2013-present)

●Transporting students with disabilities to and from home and the complete range of curricular and extra curricular activities offered.

●Ability to work well with children with disabilities.

●Ability to safely operate appropriate safety and adaptive equipment.

●Assist driver in loading and unloading disabled students to and from school.

●Supervise students as they board and leave bus and cross street.

●Learn and adapt to each student's special medical, physical, communicative, and emotional needs.

●Manage student behavior and communicate with teachers and parents on a daily basis regarding behavior or incidents while on bus.

●Become familiar with all routes to and from school campus to be of assistance to driver.

●Use wheel chair straps, tie downs, seat belts, harnesses, or car seats to secure students.

●Assist driver in handling emergency situations, including first aid, evacuations and practice drills.

●Loading and unloading disabled students to and from school.

●Supervise students as they board and leave bus and cross street.

●Learn and adapt to each student's special medical, physical, communicative, and emotional needs.

●Manage student behavior and communicate with teachers and parents on a daily basis regarding behavior or incidents while on bus.

●Become familiar with all routes to and from school campus to be of assistance to driver.

●Use wheel chair straps, tie downs, seat belts, harnesses, or car seats to secure students.

●Handling emergency situations, including first aid, evacuations and practice drills.

●Equipment Used:

●Wheelchair lift ramp, locks, seatbelts, harnesses, car seats, special adaptive equipment, safety equipment (flares, reflective signs), fire extinguisher, seat belts, car seats, broom, two-way radio.

USPS, Dallas, TX

Mail Processing Clerk(2012-2014)

●Loaded mail onto automated equipment, pulling out non-process able items.

●Enters sort plan and starts equipment.

●Monitors flow of mail to ensure continuous feed.

●Sweep separated mail from bins stackers.

●Stops equipment when distribution run or operation is completed.

●Runs machine reports, clear jams and contact maintenance for assistance when required.

Prepares work area, ensuring all necessary support equipment and materials including labels, trays, and other containers, are in place.

●Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing.

●Dipatches based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters

●May riffle or verify mail to ensure sortation accuracy as needed.

●Provides service at public window for non-financial transactions.

●Maintains records of mails

●Examines balances in advance deposit accounts

●Records and bills mail requiring special service.

●Follows established safe work methods, procedures and safety precautions while performing all duties.

●Performs other duties as assigned.

Petmobile Inc., Garland, TX

Front Desk Clerk/Cashier (2011-2014)

●Made outgoing reminder calls to clients regarding their appointments.

●Answered incoming calls in a fast pace environment.

●Prepares files for patients.

●Handle heavy cash, credit card and check transactions.

●Balance money at the end of each day.(Heavy Cash handling)

●Assist customers with transactions, informing them of what their pet received on any visit, on shots their pet need, on meds that their pets need. I provide assistance to customers on whatever they need help with.

Reddy Ice, Dallas, TX

Account Receivables Specialist (2006-2009)

●Applies payments to customer account receivable accounts.

●Reviews the aging of past due invoices and unapplied payments; including follow up with the customer to insure timely resolution of disputed and/or unpaid invoices.

●Research unapplied payments in a timely manner.

●Organize and maintain follow up procedures for collections.

●Report collection issues to the Manager.

●Prepare weekly, month reports for management and customers.

●Communicates with area location staff to obtain documentation for validations/disputes of existing charge backs; credits, short pays, overpayments, deductions, etc.

●Responsible for timely adjustments to customers’ account; maintaining adequate documentation in the files.

●Balancing of cashbook.

●Prepare Journal entry’s.

●Running and Maintaining Queries to determine outstanding balance dues.

●Make any corrections on Month-end close.

●Develop effective working relationships with both internal and external customers.

●CONTACTS internal - work directly with Accounts Receivable Staff; Corporate office Accounting Management; and personnel in the various plant facilities; external – Deal with company customers at both the local and national levels.

●Responsible for handling six high volume chain accounts.

CitiCaptial, Irving, TX

Intermediate Service Representative/Payment Investigation Rep I (2002 - 2005)

●Responsible for processing upgrades, rebooking, close outs, and legal closeouts for all Aqua BlueJay and CC2000 systems.

●Responsible for creating miscellaneous items in Aqua and CC2000.

●Responsible for running late charges report and ACH report.

●Process and waive the late charges on the report.

●Reconciled Aqua and BlueJay accounts for late charges and other income charges.

●Setup ACH payments in Aqua and Fast Finance for new and existing customers.

●Reconciled various general ledger accounts in order to justify/offset proper debits and credits via Recon Plus.

●Responsible for posting lock box cash within required timeframes as well as working research items, unidentified, lease credits & check voucher request.

●Answering inbound calls/making outbound calls detailing different subject matters from collectors and customers in regards payments being applied to accounts, closeouts, and adjustments.

●Sort, log, and process all account receivable cash logs and lock box logs, keep accurate logs and stay in compliance with company and business regulations, sort and distribute all interoffice mail to appropriate personnel.

●Performed on a daily basis task including but not limited to: processing lock box payments to accounts, processing upgrades, rebooking, close outs, reconciling general ledgers, researched NSF that would show up on ACH payments, keeping an excel spreadsheet record of all incoming transactions.

Mission Foods, Irving, TX

A/R Cash Applications Rep (2000 -2002)

●Processed invoices in AS400 and Sap.

●Processed fast entry invoices (Data Entry).

●Answered heavy inbound calls detailing different subject matters, researched and resolved customer issues, and assisted co-workers with billing related inquires.

●Analyzed output data, identified errors, planned out and took corrective action and documented the process.

●Updated and corrected records on customer billing file.

●Sorted and processed all account receivable invoices, coded invoices in compliance with company regulations, and distributed to appropriate departments.

Harris Methodist Heathplan, Arlington, TX

Enrollment Specialist II/Scheduler (1995 - 2000)

●Answered heavy inbound calls.

●Reconciled healthcare billing issues for patients.

●Handled patient complaints and filed complaints with appropriate department.

●Managed patients files and changed PCP information.

●Flagged patients’ files in global system in order for patients to receive their updated insurance cards.

●Contacted PCP’s that were no longer practicing.

●Responsible for contacting all physicians to obtain their monthly availability, coordinating monthly schedules.

●Processed enrollment applications.

●Patient Financial Services.

Everett Newton, Attorney At Law, Dallas, TX

Office Manager/Legal Assistant (1990 - 1994)

●Made outgoing calls to clients regarding payments and court matters(Customer service).

●Made collections calls to clients regarding their past due payments and sent out follow-up letters.

●Handled heavy incoming calls on a multi phone system.

●Received payments from clients for cases and would give change if needed from office cash register.

●Quoted prices involving each court matter.

●Scheduled appointments for attorney regarding potential new clients.

●Made cash deposits and balanced books daily.

●Managed office and ordered necessary supplies.

●Entered employees hours.

●Ran payroll on ADP system.

●Balanced cash register every day after taking payments from clients(Cash handling).

●Would visit clients regarding their cases if needed.

Education

Interactive Learning Systems, Dallas, TX (1989-1990)

Trinity Valley Community College, Athens, TX

Phlebotomy Technician, June 22, 2010 – August 3, 2010

Certificate Received – 52 hours, A Average

Additional Information

Offering more than ten years in the financial environment. Strong leadership skills, very organized and detail oriented, good work ethics, heavy customer service, data entry, financial research background, AR/AP, heavy reconciliation, data import/exports, heavy

cash handling capabilities, Proficient in Microsoft Excel and Microsoft Word, the ability to handle multiple task and detail special projects and experienced with heavy contact with children of all ages.

Contact this candidate