MARQUITA SAMPSON

Customer Service/Customer Care

Flagstaff, AZ 86004

adw9es@r.postjobfree.com

928-***-****

Skills:

● Results-driven Customer Services Representative with proven ability to establish rapport with clients.

● Client Relations

● Data Entry

● Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

● Reliable customer service representative with a proven track record in demanding sales and account management environments.

● Self-motivated Inside Sales

● Creative problem solver

Representative with excellent verbal and written communication skills and strong computer

● Excellent communication skills

and CRM experience. Experienced sales rep with territory management and closing experience.

● Computer proficient with strong communication skills.

● Strong organizational skills

● Appointment setter

● Phlebotomist

● Fast learner

● Self-motivated

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Self Employed Contractor

Instacart Shoppers/Postmates Delivery - Flagstaff, AZ Present

Instacart:

• Accepting Customer Orders and shopping at the store of their choice.

• Shopping and getting the items of their choice and making sure they are in pristine condition.

• Making mindful and helpful choices when replacing items by paying attention to detail.

• Communicating with customers throughout shopping endeavors to provide optimal customer service.

• Delivering Groceries to customer’s residence within a timely manner. Postmates:

• Accepting Customer Pre-paid orders and picking up food from restaurants and convenient stores.

• Placing orders for customers at the restaurant of their choice and paying for them with the Postmates prepaid cards. WORK EXPERIENCE

• Keeping orders in a insulated bag to keep them at temperature and keep them sanitary.

• Delivering orders in a timely manner.

Customer Service Representative

DoorDash - Phoenix, AZ

August 2018 to February 2019

• My Job was to assist customers with their DoorDash accounts via email

• The quota was to respond to at least 30 emails per day and the goal was to have a one email resolution (meaning the case did not reopen by the customer having to respond because their original issue was not resolved)

• I would have to track down customer orders how do you know, help customers with payment issues, and also assist customers with account takeover (meaning fraudulent charges on their account) Quality Inspector

Forms+Surfaces - Phoenix, AZ

April 2017 to May 2018

• I worked in the Vivid glass section

• My job was to check the samples of glass and make sure they were detailed and designed exactly how the customer wanted it before sending the samples out for customer approval before building the actual piece.

• If samples were not to customer liking my hob was to correct whatever needed to be fixed before sending it back Product Support Specialist

TurboTax - Tempe, AZ

December 2016 to April 2017

• Assisting Customers via Email, Skype, and phone navigating through their TurboTax accounts

• Screen shared with customers to better help them navigate

• Offered Skype calls so customers could put a face to the Representative assisting them.

• I also got promoted to team lead meaning that on top of my original job functions I was also responsible for helping my fellow co-workers as well as training new employees. Communications Assistant

CaptionCall - Scottsdale, AZ

March 2016 to March 2017

●Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.

●Maintain a high level of dictation speed and accuracy.

● Maintain strict consumer

confidentiality.

●Complete other duties and projects as assigned.

● Excellent negotiating tactics

● Telephone inquiries

Customer Service Representative/Appointment Setter Sears Holdings Corporation - Tempe, AZ

March 2015 to February 2016

● Appointment Setting for customers to have technicians come out and diagnose their appliances.

● Providing the best customer service by listening attentively to customer issues

● Troubleshooting

● Upsell on Sears Home Warranty Programs or some type of Protection Agreement.

● Networking skills

● Conflict resolution

● Listening skills

● Adaptability

Guest Service Agent/Night Auditor

Hampton Inn and Hampton Inn & Suites - Scottsdale, AZ March 2015 to June 2015

(Temporarily Covered someone's maternity leave)

Guest Services:

Duties include answering telephone calls from guests seeking to make or cancel hotel reservations. Greeting arriving guests, assigning rooms, issuing keys, and collecting guest payment and billing information. Upon checkout calculating the guest's final bill and collecting payments. Night Auditor:

Handling the reservation process; welcoming guests and getting them checked into their rooms; responding to guests' requests; doing some light cleaning; and coordinating with other hotel workers to handle necessary end-of-day tasks. Accounting for the day's business and remaining available to serve the overnight needs of customers. Product Support Specialist/ Customer Care

Manpower Staffing Temporary Agency- TurboTax - Tempe, AZ September 2014 to April 2015

● Seasonal position that lasted until the end of the tax season which

● Training development

● Helping people with TurboTax desktop and TurboTax online, essentially helping them learn how to navigate and become familiar with the product

● Maintaining strong client relations

● Offering live chat and screen share with customers to provide optimal customer service Phlebotomist

Grifols Biomat - Cleveland, OH

February 2014 to July 2014

Duties include preforming venipuncture carefully and aseptically, Setting up machines and soft goods (including saline and anticoagulant) and aseptically and concurrently disconnecting donors when donation process is complete. Overall, excelling in customer service, keeping up with donor production, and being able to perform under a stressful/fast paste environment. Level II Customer Service Representative

Deckers Outdoor Shoe Corporation - Flagstaff, AZ

September 2013 to January 2014

●This was a seasonal position which

Duties included providing customer service via phone and chat.

● Interpersonal skills

●Tracking orders

●Placing Orders and Replacing missing orders.

● I was also promoted to be a part of

the chat representatives where people would be speaking to us live on the website. Phlebotomist

CSL Plasma - Tempe, AZ

August 2012 to August 2013

Duties include preforming venipuncture carefully and aseptically, Setting up machines and soft goods (including saline and anticoagulant) and aseptically and concurrently disconnecting donors when donation process is complete. Overall, excelling in customer service, keeping up with donor production, and being able to perform under a stressful/fast paste environment. None in Music

Grand Canyon University - Phoenix, AZ

2011 to 2012

None in Music

Northern Arizona University - Flagstaff, AZ

2010 to 2011

HS Diploma

Monument Valley High School - Kayenta, AZ

2006 to 2010

Customer Service Representative (8 years), Receptionist (1 year), Retail Sales (1 year), Customer Support (8 years), Call Center (8 years), Customer Care (8 years), Appointment Scheduling (4 years), Sales Experience (4 years), Phlebotomy (2 years)

Muscular dystrophy association Volunteers

Present

Recruitment fundraising Coordinator:

Duties include recruiting executives for our MDA lock-up fundraising events in Tempe Arizona. Accomplishments:

● Earned highest marks for customer satisfaction, company-wide.Inside Sales EDUCATION

SKILLS

GROUPS

ADDITIONAL INFORMATION

● Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.

● Served as communication link between engineering consultants, MIS management and staff.

● Customer Follow-up

● Customer Service

● Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

● Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. ● Consistently received positive feedback from guests and created repeat business by developing long- term relationships with customers.

● Handled guest complaints, maintaining a positive dining experience for all rest

● Conflict Resolution

● Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/ service complaints and ensure customer satisfaction.

● Telephone Service

● Professionally processed 80+ calls per day, providing information and service to ensure Core Strengths:

● Strong organizational skills

● Creative problem solver

● Excellent communication skills

● Fast learner

● Self-motivated

● Persuasive communication expertise ● Top sales performer

● Customer service

● Adaptability

● Cash management

● Energetic work attitude

● Networking skills

● Conflict resolution

● Listening skills

● Problem solver

● Courteous demeanor

● Goal-oriented

● Excellent negotiating tactics

● Telephone inquiries

● Telecommunication skills

● Mediation

● Training development

● Strong client relations

● Interpersonal skills

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