Renia Harden

Ruston, LA *****

adw9dr@r.postjobfree.com

+1-318-***-****

Highly proactive manager with over 15 years of experience in team leadershi in the food service industry. Background includes sales, management, and customer service experience in a fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to relocate to: Ruston, LA - Ruston, LA - Ruston, LA Authorized to work in the US for any employer

Work Experience

Assistant Manager

McDonald's - Ruston, LA

July 2021 to March 2023

Opened and closed store, oversaw day to day store operations, trained new employees and enforced on restaurant procedures and company policies. Conducted health, safety, and sanitation process evaluations to identify any violations and remedy them immediately. Made bank deposits and managed daily reports of sales transactions and speed of service. Waitress

IHOP - Houston, TX

January 2021 to June 2021

Handled a high volume of customers greeting them with with an abundance of knowledge about menu to provide guest with informative menu descriptions. Upsold high-profit menu items such as appetizer’s, desserts, and specialty drinks to enhance sales numbers. Utilized POS system to place orders, manage bills, and handle complementary items. Also, responsible for dining room side work and cleaning. Warehouse Associate

Express Employment Professionals - Houston, TX

January 2020 to June 2021

Used pallet jacks, dollies, and manstacker to load and unload goods from trucks and containers. Stocked goods, pulled, packed and shipped orders. Verified transactions, product orders and shipping dates and entered information into a databases and compiled reports. Rejected damaged items, recorded shortages and corresponded with shipper’s to rectify issues. Assistant Manager

Denny's - Houston, TX

February 2019 to December 2019

Monitored staff to ensure that the staff followed procedures for compliance with food safety and cleanliness. Observed and delegated to staff ensuring excellent customer satisfaction. Responsible for checking side work, counting inventory, placing orders for food and produce, making deposits. Also, responsible for cooking in the kitchen after cook clocked out from 10 p.m. to 6 a.m. Kitchen Manager

McDonald’s - Winnfield, LA

January 2010 to November 2018

Maintained procedures for compliance with food safety and cleanliness. Observed and delegated to staff ensuring excellent customer satisfaction. Responsible for mandatory inventory counts and EOM counts and reports Responsibility also included opening and closing shifts, verification of products ordered, training crew, employee write-ups and evaluations, cash verification, and deposits. Transferred to Jonesboro,La. in 2014.

Shift Manager

Burger King - Winnfield, LA

September 2008 to November 2009

Responsible for managing opening and closing shifts with great customer service. Maintained food safety and food by monitoring crew closely for cleanliness, quality food, code dating. Counted inventory and and ensured less waste. Responsible also for opening and closing shifts and making deposits. Drive-Thru Cashier

Popeye’s Chicken - Renton, WA

August 2007 to July 2008

Responsibility included taking customer orders, taking cash, bagging food, and providing excellent customer service, Also, responsible for food prep, cleaning, and stocking. Bookkeeper

Three Sisters BBQ Rest. - Renton, WA

February 2007 to June 2008

Utilized Quickbooks to record financial transactions and responsible for payroll and taxes. Made deposits and balanced books for restaurants. Also, counted inventory and ordered food. Waitress

Applebee’s Restaurant - Renton, WA

May 2006 to January 2007

Welcomed and seated guest as they arrived. Took food and drink orders. Served meals. Checked on guests frequently to ensure customer satisfaction. Handled 6 to 8 tables daily. Managed cash, check, and credit orders. Maintained a clean work area and stocked. Dispatch Supervisor

Port of Seattle - SeaTac, WA

November 2005 to April 2006

Maintained the schedule for airline service for passengers with disabilities, responsible for dispatching staff to incoming/outgoing flights to help passengers with getting on board with getting off the airplane. Also responsible for attending to under age children flying without their parents until adults responsible arrived, gave daily attendance, task, daily meetings and safety instruction. Shipping/ Receiving Clerk

Genie Industries - Redmond, WA

January 2004 to June 2004

Responsible for picking product for shipping and verifying incoming product against data on packing slip and entering it into database. Distributed product thought company to different buildings were it would be utilized. Also, responsible for returning damaged items and getting refunded or a replacement. Administrative Assistant/Personnel

Levitz Furniture - Tukwila, WA

April 2000 to January 2004

Provided administrative support for warehouse/store manager in the daily operations of warehouse. Answered incoming and outgoing mail. directed phone calls, scheduled appointments, arranged meetings, composed correspondence and maintained all files, schedules, prepared payroll and created purchase orders, etc. Proficient in Microsoft Office and Quickbooks. Clerk

Village Of Dodson - Dodson, LA

October 1994 to October 1999

Entered monthly water meter readings, printed bills out and mailed them. Responsible for payroll and payment of the towns bills and taxes. Took money for water bills, property taxes, occupational licenses, and payment of or suspension of traffic tickets. Attended monthly town hall meetings, read financial statements and created reports to acknowledge at meeting and took minutes of meetings to provide the public with knowledge about the township’s finances. Bookkeeper

Dodson Fish Mkt. & Rest. - Dodson, LA

May 1994 to June 1999

Utilized Quickbooks to record financial transactions, responsible for payroll and taxes, counted inventory and ordered food. Also worked at this establishment as cashier/cook. Education

1 year in Accounting

Northwestern State University - Natchitoches Parish, LA September 1994 to May 1995

1 year in Accounting

Central College - McPherson, KS

September 1992 to May 1993

High school diploma in General Studies

Dodson High School - Dodson, LA

September 1980 to May 1992

Skills

• Kitchen management

• Office experience

• Bookkeeping

• Tax experience

• Office management

• QuickBooks

• Management

• Financial report writing

• Accounting

• 10 Key Data Entry Supervision

Payroll Ms-Dos/AS-400 Office Machines

Cash Register Spreadsheets Accounts Receivables

Customer Service Quality Assurance Accounts Payables

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