Medical Assistant Customer Service
Resume:
Cindy Rosenthal
Boca Raton, Florida 33487
C: 518-***-****
***********@*****.***
Professional Summary
Highly experienced health care professional with well-established clinical and leadership skills. Passionate and motivated leader with 10+ years of experience, dedicated to providing compassionate quality care in deadline-driven, patient-focused environments. Communicative and personable with the ability to forge solid relationships with patients and build consensus across multiple organizational levels. Areas of Expertise include:
Healthcare Terminology
Financial & Medical Office Management
Customer Service & Patient Care
Certified Medical Assistant
Time Management & Multitasking
Project Management
Microsoft Office
Human Resources
Team Building & Leadership
Conflict Resolution
EDUCATION
Bryant & Stratton College, Albany, NY 12/2021
Bachelor of Science Degree: Healthcare Services Administration – Graduated Summa Cum Laude
Relevant Courses: Accounting Principles, Management Principles, Healthcare Terminology, Introduction to Health & Human Services Organizations, Healthcare Information Systems, Funding Health & Human Services Organizations, Organizational Behavior & Leadership, Office Applications – Word Processing & Keyboarding, Medical Terminology, Anatomy & Physiology I and II, Pharmacology, Clinical Procedures, Medical Laboratory, Healthcare Reimbursement, Medical Office Systems/Electronic Records
Associate of Applied Sciences: Healthcare Services Administration 04/2019
Associate of Applied Sciences: Medical Assistant 04/2015
Schenectady County Community College 12/2010
State of New York Emergency Medical Technician Certification
INTERNSHIP
Albany Medical Center, Albany, NY – Endocrinology, Pulmonology, ENT 02/2015 – 04/2015
Medical Assistant Intern
Recorded patient history and vital signs: blood pressure, temperature, pulse, height/weight.
Lab tests or procedures including A1C tests and EKG’s.
Completed computer entries with patient demographic information, vital statistics, and insurance information.
Entered and verified current patient's medications.
Observed and assisted with complex medical procedures.
CLINICAL/PATIENT CARE EXPERIENCE
Process patient registration to emergency department
Perform insurance verification including researching and solving discrepancies
Coordinate patient admission and discharge
Manage patient status change from emergency department to inpatient admission
Laboratory specimen processing
Assist and train colleagues with proper insurance identification and verification
BLS certified
ADMINISTRATIVE/OPERATIONAL EXPERIENCE
Responsible for the administration and efficient daily operation of the branch office, including operations, product sales, customer service, and security and safety in accordance with the organization’s objectives.
Provide leadership, training and supervision of staff.
Collaborate in the hiring, training and retention of staff; recruiting and hiring of all new personnel.
Develop forecasts, financial objectives and business plans.
Ensure safety and control in compliance with regulatory requirements
WORK HISTORY
Community Health Center Primary Care Teaching Practice – Practice Manager 08/2022 – Present
Sulzbacher Pediatric Practice – Practice Manager 09/2021 – 07/2022
Albany Medical Center, Albany, NY – Emergency Department ASA VII 12/2014 – 01/2021
Seed of Abraham, Albany, NY - Assistant Administrator 09/2012 – 12/2014
Berkshire Bank, Delmar, NY – Branch Manager 03/2009 – 09/2012
Citizens Bank, Albany, NY – Assistant Vice President 01/2005 – 02/2009
M&T Bank, Guilderland, NY – Select Banker 04/2004 – 12/2004
World Savings Bank, Cherry Hill, NJ – Officer 02/2003 – 03/2004
PROFESSIONAL ACHIEVEMENTS:
2009-2011 Increased deposit dollars by seven-eight million dollars
2005 Highest number of new business relationships in region
2006 Transferred to largest branch in Capital Region
Assistant Regional Manager of 11 branches, including coaching of branch managers
Facilitated regional meetings and conference calls
Facilitated the opening of new branch
Increased deposit dollars by three million dollars
COMMUNITY EXPERIENCE
Capital District YMCA, Bethlehem, NY 09/2009 – 10/2015
Board of Advisors and Finance Committee Member
Coordinated numerous fund raising events.
Assisted with decision making and monitoring of decisions that effected the financial stability for the organization.
Attended community events to increase organizational awareness.
Rotary District 7190, Albany, NY 06/2009 – Present
District Leadership
Assistant Governor – maintain a leadership role of five Rotary Clubs
Conference Chairperson – logistical coordination and planning of conference for 500 - 600 registrants
Public Relations/Communications/Marketing Chairperson – responsibilities include preparation of grant documentation and all promotional, media, and marketing campaigns.
Rotary District Trainer – part of the district training team to train incoming presidents, and current Rotarians during meetings and any specific training sessions.
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