Service Representative Sales Associate
Resume:
Michelle D. Pritchett
Martinsville, Virginia 24112
**********@*****.***
I have more than 12 years of experience as a Customer Service Representative in call centers. While doing so I have clear, concise, knowledgeable information in a courteous, timely manner with each call.
EDUCATION: George Washington Carver High School
220 Trott Circle
Martinsville, Virginia 24112
August 1980-June 1985
Earned High School Diploma
SKILLS: How to Interact Your Customer.
Effective Email Communication.
Building Rapport.
Handling an Irate Customer.
Creating a Positive Customer Experience.
Windows and Microsoft Knowledgeable.
Excellent Customer First Attitude.
Attention to Detail.
Problem Solving Skills
WORK EXPERIENCE: Customer Service Representative
New Rhodes-Martinsville, Virginia
May 2010-November 2022
I received 50-55 calls daily regarding
billing, technical support, warranty questions, upselling of products, processing exchanges and refunds.
Sales Associate
Nautica-Martinsville, Virginia
October 2006- April 2008
Assisted customer in shopping experience
and ordered merchandise, upsold clothing, and products. Customer Service Representative
StarTek-Martinsville, Virginia
February 2004- October 2006
Received 45-50 calls daily consisting of
placing orders, processing refunds, upsold products and provided some technical assistance.
Caregiver
Self-Employed-Martinsville, Virginia
May-2000- January 2003
Provided total care to patient with cancer
and dementia.
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