Customer Outreach Specialist

Dawn M Brooks

** ********* ******

Buffalo, NY 14220

Phone: 716-***-****

E-mail: ****.*.*******@*****.***

Objective

To be part of an organization that is a leader in its industry that gives me the resources to accomplish my goals, while accomplishing theirs.

Education

Bachelor of Arts in Broadcasting, State University of New York Col1ege at Buffalo, New York, 5/99

Qualifications

Very positive / strong phone skills and demeanor. Excellent interpersonal communication, customer service, time management and follow up skills.

Work History

Mortgage Customer Outreach Specialist, M&T Bank, Getzville, NY. 3/2019 – present

Contact consumers early to late-stage mortgage delinquency to collect past due payments

while complying with state and federal laws and regulations

Update financial information and assess the consumers ability to repay their delinquency and

identify appropriate solutions and arrange repayment plans, or refer to alternative lending

Processing Assistant, Key Bank, Amherst, NY. 1/2018 – 3/2019

Assists with documentation collection and data entry, reviewing all loan applications for

accuracy, completeness, and compliance

Image/index review and submit completed files via the Loan origination system to the

underwriting department

Manage a timeline on all assigned loan files, ensuring the timely receipt of all required documents

Request documents, following-up with the appropriate party, and scheduling appointments as

necessary. Directly communicate with loan Officers, clients, service providers and branch referring partners

Mortgage Consultant, Wells Fargo, Williamsville, NY. 7/2005 – 11/2008

Implemented a disciplined marketing strategy to increase personal production and revenue

Successfully matched core products to customer needs

Established strong business referral relationships and created customers for life

References Available Upon Request

Contact this candidate