Christopher M Opladen

Cell: 904-***-****

adw9ct@r.postjobfree.com LinkedIn Profile

Dynamic Executive Leader with expertise in building and managing

healthcare and business operations

Successful operations and strategic executive leader in startup, turnaround, and multi-site, growth companies. Calculated planner with an innovative mindset. 20-year proven track record of achieving financial goals and objectives. Outstanding performance in growing market share with the demonstrated ability to energize and positively influence team members/ customers. Proven track record managing large healthcare team environments overseeing strategic planning, leadership, operations, program, and employee development. Experience managing a P&L of $240 MM within healthcare and senior living delivery settings. Emphasis on improving program operations, fiscal and budgetary management, increasing market share, quality performance, team building, and training. Strong organizational skills with the ability to standardize complex work environments and convert concepts into action plans. Combines analytical and strategic solutions to develop and sustain effective client relationships that drive profitability. Demonstrates a metrics-driven approach using KPI’s establishing and utilize abilities to improve performance and streamline with an eye towards exceptional implementation and delivery.

Management

Restructuring, Startups, Turnarounds/ Performance and Process Improvement/ Customer Satisfaction/ Project Management/Strategic Planning and Development/ Capital Budget Management

Administration

Senior living/ Healthcare Practices/ Home Health-Care

Motivation/ Team Leadership/ Quality Compliance/ Risk Management

Business Development and Marketing

Increase Market share/ Client Relations/ Change Management/

Clinic operations and functions/ / Acquisitions/ Business-Market analysis

Professional Experience

CSS Consulting Group 9/2022 - Present

Vice President of Operations 4/2016 – 11/2020

Solution focused consultant and technical solution implementation professional of clinical and administrative healthcare management experience. Skilled in working with teams and project leadership to develop and execute actionable strategic plans that link stakeholder vision and strategies to deliverables and key performance indicators. Successful in training with sponsors, stakeholders, and key client personnel to develop strategies for using enterprise-wide tactical solutions on a local and regional scale to achieve operational goals. Revenue operations lead providing analytical and critical resources for the company’s growing sales effort. Being the execution partner to sales and healthcare leaders providing insight through focused analysis, conducting quarterly and annual planning, defining success metrics and creating scalable reporting along with designing workflows and systems.

Healthcare Practice Management

Compliance & Auditing

Quality Assurance/ Risk Operations

Utilization Management

Business Development & Growth

Customer Satisfaction & Training

Sales/Customer Success Strategy & Operations

Assisted Living / Hospice Administration

Home Health Operation

ØInterim - Lean Process Leader for US. Medical Management - Hospice, Palliative, Home Health/Care

ØInterim - Regional Director of Business Development - Hospice, Palliative, Home Health/Care

ØInterim - Vice President of Operations - Private Equity Healthcare and Hospitality

ØInterim - Regional Vice President of Operations - Physician Practice

US Medical Management 12/2020 - 09/2022

Regional Director of Operations

Executed overall direction of operations for multiple sites in accordance with corporate and community needs, government regulations, and policies and procedures. Maintained excellent service quality, high occupancy, and met the financial goals within established budgetary guidelines.

Managed administrative and clinical staff for improved efficiency and delivery of Hospice and Home Health services throughout the east coast and TX.

Established and nurtured relationships with decision makers to negotiate contracts to provide extended clinical success for future business growth by 52%.

Strategic re-planning of sales and market analysis for assigned territory improving metrics by 33%.

Q1, Q2 & Q3 84% growth (quality, financial, referrals, and accessibility).

Strategic partnership leading Value Stream Steering committee developing and implementing effective ways to eliminate and reduce waste throughout the healthcare continuum.

Santé Cares Operations 11/2013 - 03/2016

Vice President of Operations:

Accomplished positive direction and performance of the operational activities of an organization and over 1,250+ employees including executives, physicians, clinicians, and non-clinical personnel. Responsible for operational performance of facilities in Arizona, Oregon, and Washington. Provided strategic leadership for all clinical operations and programs CCRC/ Hospice/ Home Health/ Physician Home Care services within the Region and actively built strong partnerships with leadership and partners. Developed plans which controlled budget expenses reducing costs by 18%, increasing labor efficiency especially around clinical productivity by 37% and increasing customer satisfaction scores from 3.3 to 4.92 out of 5.

Generated a responsive market driven organization resulting in increased revenues from $38 million to $102 million in a trailing 12-month period (TTM).

Enlarged the operational footprint with the development of 3 new senior housing continuums of care campuses, generating an additional $150 million in revenue.

Banner Health Systems 07/2011 - 11/2013

Director of Rehab & Behavioral Health Services:

Responsible for the financial viability of Physical Rehabilitation & Behavioral Health Services (Inpatient acute care setting), physicians, nursing, and therapy, coordinating the submittal of accurate and timely billing and clinical information. Developed and achieved financial objectives, including the development and implementation of budgetary guidelines. Directed and managed a team of 110 physical and mental health professionals. Managed the development of quality rehabilitation & behavioral health programming to meet market needs.

Increased volume from 54% capacity to maintain 93% capacity over 2-year period.

Reduced supply cost by 40% with the reduction of wasted materials.

Increased productivity from 68% to 94% consistency through workflow changes.

Established and Chaired a System Disciple Team to optimize the reduction in variation among 6 freestanding facilities. Increased financial performance 30%, increased productivity 26% while increasing employee engagement and satisfaction 24 points on Voice survey.

Cross-trained staff between facilities reducing contracted labor costs from 29% to 2%.

Education/Professional Development

B.S., Health Sciences - Mercyhurst University

A.A.S., Physical Therapist Assistant - Genesee Community College

Certifications/ Professional Organizations:

United States Navy

COO Development Program

Compliance and Risk Management

Lean Six Sigma-Green Belt Certified

Lean Six Sigma-Diversity & Inclusion Yellow Belt Certified

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