Michelle D Townsend

412-***-**** adw9cn@r.postjobfree.com

DYNAMIC INSTRUCTOR

A dedicated, NCCT Certified Medical Assistant instructor with a proven a track record of student retention by delivering energetic classes focused on training knowledgeable, confident students. A successful history of program development and commitment to facilitating healthcare and support groups throughout the community

● Student Advising

● Grant Writing

● Performance Assessment

● Internship Oversight

● Externship Coordination

● Student Preceptor

● Classroom Lecturing

● Technique Demonstration

● Curriculum Writing

PROFESSIONAL EXPERIENCE

Medical Assistant Program Instructor, Pittsburgh, PA Oct 2017-Present Pittsburgh Job Corps

Responsible to prepare and present classroom lectures and practical demonstrations of medical concepts for participants ages 16-25

● Graduate success rate of over 90%

● Challenge student comprehension with tests and quizzes on clinical competencies

● Prepares lectures and practical demonstrations to share important concepts with students

● Provides hands on teaching techniques of important patient care

● Document student progress, performance and grades in system software

● Arranges and coordinates guest speakers, community service field trips, and visits to clinics and medical offices to optimize learning

● Advises students on choices about medical assistant program classes and career pathways Program Manager of Residential Services Pittsburgh, PA Nov 2018-Dec 2018 Community Options

Provided oversight of residential homes to ensure safety and well-being of the individuals served

● Communicated with peers, clinical and operational staff to coordinate program operations

● Supervised medication ordering, management and dispensing for resident safety

● Trained new staff on in-home procedures and requirements

● Upheld life, goal and staff action plans for growth and professional development Program Educator, Pittsburgh, PA Jul 2015-Oct 2017 Brightwood Medical Careers

Responsible for oversight of the medical assistant, medical office and medical billing programs consisting of 20 staff and 200 students

● Surveyed managers to assess changing needs and relevance of current training programs

● Engaged management in training development processes to build a program focused on current and projected employee requirements

● Employed wide range of instructional methods to connect student with training, including instruction, demonstrations and workshops

● Curriculum Development

412-***-**** Michelle D Townsend Page 2

● Ensured training and apprenticeship programs full compliance with the Equal Employment Opportunity Act, American Disabilities Act and the Department of Education Externship Coordinator, Pittsburgh, PA Oct 2012-Jul 2015 Career Training Academy

Provided support and guidance to students and instructors through the transition from the classroom to the work environment

● Observed, evaluated and assisted personnel by providing training to improve effectiveness

● Developed relationships with healthcare employers to expand externship locations for students

● Educated individuals on the best ways to improve their careers through effective job searching, sound resumes and interviewing skills

● Assisted classroom teachers in implementing strategies that promoted social-emotional health in a diverse environment

Home Extended Care, Pittsburgh, PA 2012

Home Away from Home

Medical Assistant, Pittsburgh, PA 2007-2012

Midtown Cardiovascular Associates

Medical Assistant, Pittsburgh, PA 2002-2007

East Liberty Family Health Center

COMMUNITY CONTRIBUTIONS

President of the Foundation of Life youth department Team Leader for ACAC women’s bible study

Organizer of homeless drug and alcohol outreach

Jada House International lead instructor

EDUCATION

M.A. Public Education

Purdue University

B.S. Public Administration

Point Park University

A.A.S. Medical Assistant Management

ICM School of Business

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