Keith Jenkins

914-***-****

adw9cj@r.postjobfree.com

Summary:

Highly skilled IT professional with over a decade of experience in network and server administration, virtualization, cloud computing, and infrastructure management. Proficient in Active Directory, PowerShell scripting, Citrix, and cloud-based technologies. Proven track record in network design, deployment, and maintenance. Seeking an IT Support role within an organization where I can leverage my skills and experience to help achieve organizational objectives.

Experience:

11/22 – 1/23 Proarch MSP, Senior Systems Engineer

●Conducted network discovery and documented systems for upgrades

●Implemented monitoring, remote management, and alerts

●Built servers and hybrid cloud AD as needed.

●Utilized Python scripting as needed to allow testing of systems

●Performed Scada network security checks and verified devices

●Used PowerShell and batch scripting to allow network discovery

2/22 – 6/22 Skadden, Arps, Slate, Meagher & Flom LLP, Network Operations Engineer

●Provided support for all network systems, including Cisco and Dell routers and switches

●Managed Citrix Farm for users globally, Exchange hybrid, and Office 365 profiles and settings. Oversaw ActiveSync management of user devices and connections, as well as group membership and distribution lists.

●Performed server updates and reboots in a timely manner and provided Level 3 support for desktop management.

●Resolved Citrix system-related issues for users and provided executive and partner support.

●Ran PowerShell scripts to manage Exchange ActiveSync devices and Intune installs.

●Managed Citrix Farm user and load balancing.

●All small to medium power plants across USA

9/2021 – 1/1/22 Vectro IT Support MSP, Sr. Engineer

●Managed Office 365, Azure Cloud AD, and migrations to the cloud

●Upgraded technology to improve businesses and remotely managed devices and PCs

●Utilized Unify WiFi systems to manage WiFi across managed systems

●Advised clients on upgrades and purchases and provided desktop migrations and support

●Assisted executives and desktop users.

●Resolved Citrix system-related issues for users and provided executive and partner support

●Used PowerShell scripts to manage devices in Exchange ActiveSync and Intune

●Employed PowerShell scripting to allow management of users and group membership in the domain

6/2017 – April 2021 Con Edison NY, NOC SMG Analyst

●Worked 24x7 shifts to monitor and resolve any issues, including Active Directory and user permissions management

●Submitted tickets using a priority ticket system and managed Active Directory and domain permissions for desktops and servers outside of work hours

●Managed Azure and Vmware servers, including break-fix, reboots, and patch mitigation

●Provided remote support for all users and VP-level users on nights and weekends

●Monitored entire Enterprise health, including Scada system security control

●8000 Users supported, including offshore emergency crews ( Porto Rico relief after storms)

3/2014 – 6/2017 Con Edison New York, SSO Analyst

●Monitored and supported multiple server farms, including Dell EMC SAN and Cisco UCS Blades servers

●Completed on-call rotation for after-hours support and tickets, covering physical, virtual, Vmware, Hyper-V, and Azure servers

●Supervised PM for AC, systems, UPS systems, and power systems

●Hard Disk, Power Supplies, RMAs

●Servers, Switches, Routers, Hardware Appliances, Wireless Access Points

●UPS, PDU

●Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances

●5 Server farms with thousands of VM’s plus also thousands VM’s on Azure

●Was involved in moving from 75% virtual to over 95% virtualization goal.

12/2011 - 3/2014 Superior Computer Consulting Inc., Senior Server and IT Tech

●Managed client relationships and provided IT support, including desktop and server support and upgrades

●Migrated entire networks to the cloud, including Office 365 and Google

●Virtualized machines to reduce data center footprint and provided desktop support at all levels, from design to migration of data and user profiles

●Set up RFID door lock sensors and provided software and module troubleshooting

●Configured multichannel DVR with web access for customers

●RFID security device installation and management

2005 – 2011 Practical Technology Solutions, Senior Server Tech

●Provided consulting services and client support for all hardware and software needs

●End-to-end desktop support for PC and MAC, including all desktop apps

●Traveled as needed to support clients in upper Connecticut to lower Manhattan

●Setup client infrastructure, including Active directories and Exchange servers (physical, virtual, and cloud)

●Implemented VDI when required

●Servers, Switches, Routers, Hardware Appliances, Wireless Access Points

●Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances

2003 – 2007 Brecher Fishman, IT Manager

●Managed and configured Prolaw software for document and case management and provided training for users

●Conducted enterprise-wide software rollouts and planned and tested software implementations

●Prepped and planned Hyper-V rollout of servers and managed T1, DSL mixed WAN using Cisco, SonicWall, and Linksys

●Made purchasing decisions for desktops, laptops, printers, switches

●Resolved all software issues with ProLaw and worked with engineers to fix a bad implementation and bad data import.

●Worked with end users and provided training and support as needed.

●Reworked entire Active Directory, policies and configurations.

●Managed 160 clients in a Citrix Load balancing environment over 8 offices

●Changed entire organization into a QOS 100 mb full duplex network.

●Changed WAN from a mixed frame relay topology to a clear channel T1 lines with a collocation central connection.

●Managed 3 MSSQL servers in a replicated environment

●Managed 3 redundant terminal servers.

●Built and upgraded servers including email for 150 users

●Hard Disk, Power Supplies, RMAs

●Managed secured postini spam control

●Managed the migration and upgrade of Symantec enterprise virus protection.

●Managed the wiring and build out of 4 new offices, including phones, internet and vpn.

●Implement and configure Hosted VOIP to 8 offices

●First VOIP deployment was with COVAD, after that was not working converted all phones to M5

●Wrote scripts to manage and inventory networks devices and users.

Software: Windows ver 3 – XP,Vista Exchange 5, 5.5 2k, 2003, 2007,2010, 2016 and active directory, Word all versions,

MSOffice all versions

Windows server ver nt4, win2k, 2003 server, 2008 serverR2, 2011 2019 SBS and 2012 server with Hyper V

VMware server build, backup and optimize

WordPerfect 4 – 8, PC anywhere, SQL 6 – present, backups restores scripts etc.

sms 1.2 2.0, NET IQ, Bloomberg, Reuters plus and 3000, Bridge, Factset, first call, redi plus

Neverfail certified, Acronis partner, Microsoft partner,

Mac OSX 10.4,10.5,10.6, High sierra Boot camp and Parallels, Proxmox, Ventura

Intune, activesync, Citrix Director, Various ticket systems,

VDI system management using various tools

Hard Disk, Power Supplies, RMAs

Servers, Switches, Routers, Hardware Appliances, Wireless Access Points

UPS, PDU

Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances

Windows OS Image Management, End-point Security, Application Packaging, Group Policy, Security patching, Firmware and Device Drivers.

I have also worked with many Powershell scripts and modifying VBS scripts to manage and collect network data, Python and other scripts as needed.

Have my own action pack subscription, VHD boot in lab of win 2008, windows 7 and virtual environments

Lansweeper, Datto Rmm, Autotask, Office 365 management, Azure AD, studying for Az900 exam.

Ubiquitti wifi managemnent, Proxmox virtual environment.

Lynx live and install, Kali, Ubuntu, Bios and EUFI setup and config. Smart Home automation Various brands including Flood and water shutoff systems. Lately I have been using ChatGPT to write both powershell, python and Batch scripts to perform certain tasks. It is very good at getting the syntax correct and quickly. I then modufy the code as needed for the situation.

Hardware Cisco switch and routers, UCS blade servers, Linksys Dell managed switches. Cisco, Sonicwall Firewalls and routers.Dell, HP servers and desktops and Blade servers. All vendor laptops and peripherals. Printer management and maintenance, EMC SAN and extreme IO, VMware, Vsphere Cisco UCS. IOS, Unifi

Education: 2 Years of Electronics technician degree Westchester Community College

3 Years Florida Tech BS EE

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