Andres Diaz

Santa Maria, CA *****

adw9bq@r.postjobfree.com

+1-209-***-****

Authorized to work in the US for any employer

Work Experience

SSVF program manager

Good Samaritan - Santa Maria, CA

October 2021 to Present

• Manage the day-to-day operations of the Santa Barbara county to Slo county California Home programs.

• In collaboration with the Senior Program Manager, hire, onboard, train, supervise, evaluate, and terminate as necessary all Alameda County Roads Home staff.

• Review and approve all SSVF intake files for program eligibility.

• Ensure that clients receive appropriate services as required by our SSVF contracts.

• Meet with clients to resolve grievances as needed.

• Review and approve all financial assistance requests and provide to Finance department. Ensure all requests are accurate and timely.

• Participate in all VA calls as assigned.

• Maintain files and statistical information, and assist with preparation of program statistical reports to comply with government and foundation contracts.

• Ensure the VA monthly repository upload is accurate and submitted on time.

• Collaborate with the Continuum of Care (CoC) and the other VA providers in Alameda County to ensure services are delivered efficiently.

• Actively participate in the Veteran By Name List efforts in collaboration with the CoC and other VA providers in the county.

• Co-lead the Veteran Leadership Team meetings in collaboration with other SSVF providers in the region.

• Ensure participation in the Operation Vets Home Collaborative in Alameda County.

• Facilitate weekly program staff meetings.

• In conjunction with the Senior Program Manager, plan and facilitate the quarterly all Roads Home Team Meetings.

• Attend and participate in all staff meetings, trainings, and case conferences, as assigned.

• Complete and submit own timesheets and approve staff timesheet in a timely and accurate manner.

• Work within the framework of BFHP’s Code of Conduct.

• Perform other tasks as assigned by supervisor.

SSVF Case Manager 2

Good Samaritan Shelter - Grover Beach, CA

October 2021 to February 2022

The primary duty of the Supportive Services for Veteran Families (SSVF) Case Manager is to provide assessment, planning, and housing case management services to low income Veterans and their families living in the Austin/Travis County area. The SSVF Case Manager engages in rapid re-housing and homeless prevention efforts using temporary financial assistance, and works with other service providers to assist Veterans in achieving housing stability. The SSVF Case Manager is also responsible for maintaining accurate financial assistance records, service delivery records, as well as meeting evaluation and reporting requirements.

Specific Duties, Functions, and Responsibilities:

Conduct eligibility screenings and assessments of clients to develop housing plans for homelessness prevention and rapid rehousing through team-based outreach efforts, referrals from other Front Steps departments, community partners, and coordinated assessment referrals. Ensure that SSVF program eligibility criteria are met and that proper supporting documentation is collected.

Maintain a caseload of at least 18 – 25 clients as determined by the program’s needs, under the supervision of the SSVF Program Manager.

Develop and monitor individual service plans with each client to meet basic needs and to help restore and enhance social, psychological, and bio-psychological functioning. Service plans will focus on stability in the areas of income, self-care, and housing (with the general goal of housing stability) and will require recertification every 90 days.

Work in collaboration with team members, SSVF Program Manager, and community partners to discuss best practices for more effective service delivery to clients. Provide support to clients in accessing appropriate services through communication with VA, community partners, service providers, and other relevant agencies. Maintain complete and accurate records (both electronic and hardcopy records) of all client contacts via client tracking systems and complete reporting requirements mandated by Front Steps, grantors, and other regulatory agencies in a timely manner.

Manage client data by entering it into the Homeless Management Information System (HMIS). Data should be entered in a timely manner.

Obtain needed information and complete accurate, regular reports regarding client outputs and outcomes, track, meet and/or exceed all program performance measures, and assist with program evaluation.

Work with Housing Locators/inspectors as well as develop relationships with landlords/property managers to facilitate housing location for clients.

Travel within the Austin and surrounding areas to conduct home visits with clients and other appointments, when needed.

Attend agency staff meetings and other community meetings, as required. COVID-19 Screener and clinic facilitator

VA HEALTHCARE SYSTEM - Fresno, CA

March 2021 to October 2021

Working with veterans and veteran family • Leads daily team operations, including collection and testing events across multiple sites and acts as a backup as needed Assists supervisor with training new team members on screening and testing roles and responsibilities.Assist supervisor with scheduling as needed to ensure appropriate staffing for collection and testing events. Maintains inventory records and orders lab supplies by submitting material/purchase order requests, as needed. Maintain detailed screening database in Smart-sheet to ensure specimen traceability. Perform specimen testing: Pool nasal specimen samples, run COVID-19 assay on Accu la System, report, communicate and document test results. Prepare collection materials: Print labels, pipette buffer solution, manually cap and label vials. Maintain a clean and safe work environment, following all appropriate SOPs, safety guidelines, and OSHA regulations. Participate in cGMP, GCP, quality, and safety training. Communicate any safety, quality and equipment issues to Manager. Comply with Good Lab Practices (GLP) and Good Clinical Practices (GCP). Asset Protection Specialist/Safety specialists

PAQ - Madera, CA

June 2020 to December 2020

Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities Asset Protection Specialist/Safety specialists

The Home Depot - Merced, CA

August 2019 to June 2020

Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities Recovery Counselor

STARS Behavioral Health Group - Merced, CA

February 2019 to July 2019

As a Recovery Counselor i am a para-professional Recovery Counselors I spend most of their time providing direct care to our clients with some additional administrative tasks. Recovery Counselors are equipped to run skills groups and may offer groups under a specialized discipline in which the RC is trained, such as yoga therapy. RCS also provide most of the meal and snack support with the clients. Tasks include:

• Leads, facilitates, and manages therapeutic groups

• Partners with the treatment team members in the assessment, development, implementation and evaluation of Individualized treatment and care plans

• Has excellent coordination and facilitation skills

• Contributes to care using case management, mentoring, and coaching skills

• Develops, maintains, and strengthens partnerships with community providers like schools, medical practices, etc.

• Generates reports both verbally and in writing

• Seeks support and guidance from senior counselors and clinical staff

• Adheres to agency protocols (supervised meal guidelines, clients' attendance, etc)

• Meets program documentation standards (treatment team minutes, group notes, etc)

• Has strong problem-solving skills and is solution-focused

• Develops and implements positive programming opportunities for clients Mental Health Worker shift lead

CALIFORNIA PSYCHIATRIC TRANSITIONS - Delhi, CA

November 2017 to November 2018

The Mental Health Rehabilitation Specialist has overall responsibility for organizing, implementing, and providing daily services to clients as FASCIST. This is a direct-care position, working closely with clients in a team-based environment, to provide daily care to clients residing in the facility. He/she may work with a caseload of clients from admission to discharge, following through on all aspects of the client’s residential care on a daily basis to ensure that the treatment plans designed by the Clinical Specialist are being implemented by team members on the units. The Mental Health Rehabilitation Specialist is responsible for:

• Ensuring client care is priority on a daily basis.

• Directing, coaching and mentoring their assigned core group of staff.

• Follow through with tasks, implement interventions outlined by clinical staff and Program Director and provide oversight and mentoring to staff to ensure that duties have been completed appropriately and efficiently on a shift by shift basis.

• Ensures compliance with department protocols, policies, guidelines, and facility standards, and assists with the coordination of daily operations, activities, and personnel of the department. Counselor II

Creative Alternatives INC - Turlock, CA

March 2017 to November 2017

2855 geer road

Turlock, CA 95382 United States

03/2017

Hours per week: 40

Counselor II

Duties, Accomplishments and Related Skills:

Abilities: for Counselor II

Develop appropriate relationships with children.

Learn and apply techniques of child care and treatment. Work effectively with staff and administration.

Communicate effectively with outside agencies.

Good oral and written communication skills.

successfully complete post testing course work in emergency intervention and demonstrate "hands on" competency in emergency intervention techniques (per CCL regulation 84802(g), Title 22). Duties: Parenting Functions:

Supervision of children and ensuring their safety. Set limits/consequences appropriate for children who may display: assaultive, self-destructive, explosive, sexual acting out, impulsive, property destruction, running away behaviors. Maintain rules, schedules and routines for children. Provide a positive role model.

Promote children's social development.

Perform various foodservice and housekeeping functions, including cooking, cleaning and laundry. Transportation of clients in company vehicles.

Completion of incident reports when necessary.

Co-Therapy Functions:

Participate in crisis intervention, as necessary.

Implement the behavioral system utilized in the home. Facilitate children's school programs, as appropriate. Participate in recreational activities with children. Protect the rights and dignity of each child.

Agency Functions:

Participate in staffing, meetings and training as appropriate. Perform appropriate record keeping such as staff logs, medication charts, allowance records, menus. Perform appropriate vehicle maintenance as necessary. Participate in the maintenance of house property and reporting repair needs to the proper person. Under supervision, assisting in all phases of care and nurturing. Other duties as assigned by supervisor.

Supervisor: Christina Avilla 209-***-****)

Okay to contact this Supervisor: Yes

Creative Alternatives INC

2855 Geer Road

Turlock, CA 95382 United States

04/2017

Salary: 1,100.00 USD Bi-weekly

Hours per week: 40

Teacher Aide

Duties, Accomplishments and Related Skills:

Case manager to Special Education students

Provide direct services as needed to special needs students (curriculum, instruction and academic advancement for all students)

Obtain present levels/baselines

Review and print monthly progress for each student and send to office for student file Compose IEPs for all students on caseload

Attend all IEPs as scheduled

Compose weekly lesson plan and submit to Principal for approval Develop behavior support plan to support the needs and behaviors of the students Write or proofread the behavior emergency incident reports (Bars) Maintain contact with social workers

Follow up with providers to confirm that IEP attendance, reports and services are being completed Hold monthly scheduled phone conference with parents or guardians Turn in notes from emails and calls to the office at the end of the month and email them to Special Education Master Teacher/Principal

Be available for Special Education families on an as-needed basis via phone and online Mail Prior Notices to parents

Schedule IEPs, set up meetings and follow up on attendees Ensure all documents are in prior to IEP meeting (psych report, DIS provider reports/goals, GE/Parent progress) and forward to Principal for approval

Mail all approved reports to parents one week before IEP Complete academic testing for initials and tree-annuals and write reports and IEPs Hold transition meetings

Monitor confidential tracking database for returned IEPs Follow up with parental or teacher concerns

Work closely with Master Teacher and/or Principal to report any concerns Keep files in office compliant

Test students as necessary during State testing

Attend all Special Education meetings

Attend SELPA training as needed

Update caseload spreadsheet and IEP Master Calendar once a month Follow up on concerns with Master Teacher and/ or parent as noted Complete IEP Progress Reports for each student, including DIS progress At the end of the year,

Respond as soon as possible but no later than 24 hours to parent, student, teacher and administration inquiries via phone and/or email during regular work week Attend all in-person meetings as scheduled

Administration, accountability and security of psychotropic medication and prescription medication Supervisor: Christina Avilla 209-***-****)

Okay to contact this Supervisor: Yes

Membership counselor

In-Shape Health Clubs - Turlock, CA

February 2014 to July 2015

Duties, Accomplishments and Related Skills:

Essential Duties and Responsibilities required. I am fully trained on information on Guest Register and Telephone Inquiry Logs daily.

I Make a minimum of thirty phone calls per day. Schedule time to make phone calls. I Schedule a minimum of three (3) new membership appointments daily. I Encourage new member to participation through the use of motivational. I am trained to Follow up on missed guest and missed T.i.E s within 24 hours, Trained to Collect referrals/prospects from new members and current members. Motivated to Meet or exceed sales goals.

I Interact in a professional manner with all In-Shape staff, members, and guests. Present a professional demeanor at all times when representing the club. I have Establish a rapport with members and be on a first name basis with as many as possible. I am always ready for tours and presentations. I Maintain organized environment and professional appearance. For example, I maintain dress code, keep office clean/orderly, I Greet all guests entering the club with an upbeat and positive attitude. Supervisor: Andrew Duran 209-***-****)

Okay to contact this Supervisor: Yes

Correctional Officer (100

Bureau of Prisons Program Statements

August 2008 to June 2013

I have implemented the following procedures: I provide supervision, care and correctional treatment for numerous inmates. I effectively maintain the institution security, I have a 100% arrest authority contributing to the health and welfare of the inmates while promoting accurate public relations. I provide information to my supervisors as to operations and procedures provided by post orders. I familiarize myself with Bureau of Prisons Program Statements, Institution Supplements, custodial manual, internal correspondence and staff meetings. I am flexible and have a broad knowledge base of correctional procedures that enable me to use initiative to resolve various situations. I enforce rules and regulations governing institution security, inmate accountability and inmate conduct to ensure judicial sanctions are carried out and inmates remain in custody. I maintain the control and discipline of inmates in areas such as the visiting room, housing units, segregation units, recreation areas, dining room, etc. I conduct Urinalysis tests on inmates. Have assisted the SIS Lieutenant on various inmate investigations. Participated in interviews, crime scene investigations, handled chain of evidence, and worked with local law enforcement on inmate investigations. I supervise and instruct inmates regarding proper sanitation, personal hygiene and work ethic. I am called upon to use experience and training in manning the more responsible custodial assignments of the institution. I am individually responsible for the custody and control of inmates who require special handling, and for performance of other duties which are critical to security and/or public relations. My primary assignments are to those areas requiring the maximum skill and expertise in interacting with inmates, staff and the public, while maintaining the security of the institution. During institution emergencies or other periods of heavy workload and/or limited staff, I am required to work long and irregular hours, unusual shifts, weekends, holidays and unexpected overtime shifts. I am subject to being in hostile and/or life-threatening situations such as riots, assaults and escape attempts. I exercise sound judgment in making instantaneous decisions affecting life, well-being, civil liberties and property which cannot be reviewed prior to implementation and which may subject the decision-maker to legal liabilities, including personal sanctions. I am authorized to carry firearms and to use physical force, including deadly force, to maintain control of inmates. I successfully completed specialized training in firearms, self-defense, management of medical emergencies, safety management and interpersonal communication skills. And received a special act award for heroism Supervisor: LT RICHARD WOLFE 925-***-****)

Okay to contact this Supervisor: Yes

Consumer Safety Officer

FOOD AND DRUG ADMINISTRATION - Alameda, CA

July 2010 to March 2012

Salary: 59,000.00 USD Per Year

Hours per week: 40

Series: 0001 Pay Plan: GS Grade: 0

CONSUMER SAFETY (This is a federal job)

Duties, Accomplishments and Related Skills:

Assignments involve a wide variety of technical and clerical problems or situations, a number of which are of a complex, individualized nature and are non-recurring. Develops, compiles, interprets, monitors and evaluates information/data from various sources and takes appropriate action or makes recommendations. Notes trends, identifies and resolves discrepancies. Ensures compliance, timeliness, sets up controls and establishes procedures.

Conducts studies of existing procedures and makes recommendations or independently revises and develops alternative procedures. Participates in segments of studies under the lead of higher graded specialists and performs a preliminary analysis I Perform and trains others in the conduct of staff support work in technical areas. I Provided advice and guidance in areas of expertise. I Perform an analysis of designated segments of work and initiates action as appropriate Requests, receives and responds to requests for information/data either orally or in writing. I Provide status, advice and materials to various internal components and to external organizations. I Enter and retrieve information from a variety of systems (e.g., recall, emergency, consumer complaint, Oil, FSIS Residue Violation System, samples and management control tracking). I'm a source of information and a trainer in this area. Uses one or more automated systems which includes word processing, spreadsheet, data base, project management, E-Mail, graphic design and management information systems to maintain budget, supply, statistical records, reports etc. Develops applications required to maintain administrative requirements within the District by utilizing available computer programs associated with personal computers and on the District's VAX and Regional Computer Systems Develops methods and procedures for office automation tasks, identifies work simplification applications, and solves problems in existing methods or procedures. Selects the most appropriate software for automating office work based on the nature of the work. Provides instructions and training for other employees on the methods and procedures for using the selected software. develops methods for automating administrative reports, considering the interrelationship of reports and multiple uses of data. Participates in a variety of meetings (e.g., industry workshops; local, Regional and Agency-wide training seminars; and "Grass Roots" meetings with industry representatives and the public). I Aid district management and staff in the development. Completes requisition forms to order equipment and supplies and/or makes purchases using the IMPACT Visa card system assists with the inventory of accountable personal property.

Performs general office work such as processes mail, tiling, maintains calendars of activities and appointments, travel arrangements and schedules, time keeping, answering telephone calls and greeting visitors.

Supervisor: DIB Luis Solórzano 510-***-****)

Okay to contact this Supervisor: Contact me first

COOK FOREMAN /Head kitchen supervisor

Federal Bureau of Prison - Atwater, CA

April 2010 to July 2010

This is a federal job)

Duties, Accomplishments and Related Skills:

I was primary responsibility is to provide supervision and instruction to 25-30 inmate workers who are assigned the duties of

cooks, butchers, bakers, dining and dish workers, vegetable preparation workers, and pot and pan washers.

I familiarizes the inmate workers assigned to the Food Service Department with overall operation, explaining how the positions work together to create an efficient operation.

Incumbent provides continual training to the inmate workers in order to update their knowledge in all phases of production, presentation,

and sanitation of food items.

I oversee the receiving, storing, and issue of all food and non-food items. Incumbent provides weekly safety programs and

training to inmate workers. I'm fully involved in maintaining total compliance with the Standards of Food Operations as set by the American Correctional Association, Bureau of Prisons Program Statements, Operation

Memorandums, and local institution supplements.

responsible for security operations such as key

control, yeast control, knife and blade control, inmate accountability and conducts routine contraband searches throughout the work area. I am responsible for my crew and crew

kit throughout the work day. I am responsible for timely and accurate counts. responsible for training inmates in the safe

operation of a variety of food service equipment in the preparation and delivery of meals. Along with all other correctional institution employees, I am charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all

others required by this position and are performed on a regular and recurring basis. Supervisor: RANDY MADAN 209-***-****)

Okay to contact this Supervisor: Yes

Safety Manager

Federal Bureau of Prisons - Dublin, CA

October 2008 to April 2010

DUBLIN, CA United States

10/2008 - 04/2010

Hours per week: 40

Pay Plan: GS

SAFETY TECH (This is a federal job)

Duties, Accomplishments and Related Skills:

conducts workplace inspections to ensure that its standards are being met. conduct inspections on fire extinguishers, sprinklers, fire panels and their effectiveness on fire prevention. Coordinates with government officials, contractors, subcontractors and customers to ensure that safety and environmental requirements are met. Inspects industrial work sites to ensure compliance with federal, state and local safety and environmental regulations as well as Company policies and procedures.

Submits Safety or Environmental Discrepancy reports as required to appropriate parties. Identifies what materials and personnel are needed to correct safety or environmental deficiencies, and ensures corrected.

Makes recommendations to the Environmental and Safety Manager regarding the development and implementation of safety and environmental policies and procedures. Ensures that hazardous and non-hazardous waste is properly packaged, labeled and disposed of in accordance with federal, state and local laws.

Continuously trains contractors and sub-contractor personnel (formally or informally on site) about safety and environmental issues, rules and requirements.

Environmental concerns such as recycling of paper, metals, batteries and cardboard. Conduct fire drills, training of staff and inmates. Conducts weekly inspections in the institutional commissary and food service make sure all food and beverage are up to date with expiration. stored at proper temperature and all areas are cleaned and sanitized up to federal, state, local laws and guidelines. Supervisor: VINCENT REED 925-***-****)

Okay to contact this Supervisor: Yes

Senior Officer

Federal Bureau of Prisons - Dublin, CA

August 2008 to April 2010

This is a federal job)

Duties, Accomplishments and Related Skills:

Correctional Officer & Safety specialist, GS

Correctional Officer (100

United States Penitentiary - Atwater, CA

August 2007 to August 2008

I have primarily performed duties as an Intelligence Officer in the Special Investigative Supervisors Office. My duties have included monitoring the Inmate Telephone System (ITS II) and the Intruder Digital Recording System. I have extensive knowledge of both systems, and have been used to train new staff in the operation of these systems. My duties with the ITS and Intruder systems also include the collection of information, intelligence, and evidence. Based on the intelligence, I analyze the conversations, looking for codes and key phrases, then I draw conclusions as to whether a threat to the secure and orderly running of the institution exists. The information obtained is then consolidated into a written report. I pass this information on to the Special Investigative Agent with recommendations for corrective action, or the management of inmates involved in the situation. In several instances, I have been intimately involved in the investigation of illegal activities within the institution. Primarily, these investigations involve the illegal introduction of narcotics Many of these investigations have resulted in Federal Grand Jury indictments and Federal Prosecutions. The written reports and statements pertaining to my role in the investigation were presented to the Federal Bureau of Investigation and the United States Attorney's Office and included in the case file. My duties also include the preparation of pipeline reports on inmates pending designation to USP Atwater. In the reports, I provide specific details about the inmate(s) such as nick names, conduct and behavior issues at previous institutions, as well as any known or suspected affiliation with a Security Threat Group. This report contains vital information used by the Special Investigative Agent in determining housing assignments, work assignments, etc. I am also tasked with ensuring all the documentation obtained is maintained in the inmates Security Threat Group File provide supervision, I provide information to my supervisors as to operations and procedures provided by post orders, BOP program statements, institution supplements, custodial manual, internal correspondence and staff meetings. I am

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