Information Specialist Medical Receptionist

BRIAN De GUISE

**** *. ******** ***** **** 248-***-****

Bloomfield Twp., MI 48304 adw9a1@r.postjobfree.com

INFORMATION TECHNOLOGY PROFESSIONAL

Strategic Vision v Process Oriented v Operations/Security

An experienced individual with robust, diverse business and technical credentials who has worked with Fortune 100 companies in positions ranging from Business Analyst and Information Specialist to Scrum Master. Strengths include oral and written communication, work independently, and provide vision for future development and operations.

CORE COMPETENCIES

Cross Functional Coordination

Release Management

Configuration Management

Project Management

Sustainable Quality Processes

Deployment Team Leader

PROFESSIONAL EXPERIENCE

GENERAL MOTORS, Detroit MI

OnStar – Scrum Manager Optimization Team (11/2018-Present)

Manage projects in the Optimization team’s portfolio. This includes projects that are cross functional with other teams like patching, software and hardware upgrades and mandatory government required projects. Lead and participate in Agile ceremonies

•Define project scope, communication plans and execution plans

•Report status to senior management

•Follow GM standards for reporting and metrics

•Update all environments for each project

OnStar – Global Release/Deployment Manager (10/2011-11/2018)

Responsible for deploying and releasing code and system maintenance patches to servers that support OnStar.

•Create content release documents including configuration items

•Create and approve release plans

•Keep metrics of all OnStar releases

•Perform code deployment for multiple applications and environments

OnStar – Operations Analyst (10/2010-10/2011)

Support the OnStar environments (Production and multiple Pre-Production). Tasks include coordinating support teams, process improvement, change approval for all sub-applications and metrics.

•Create weekly incident metrics for management to determine process improvements and determine trending.

•Create and present monthly metric slide shows to the OnStar IT senior management review meeting.

•Review and approve all proposed production changes in the form of Red Team Reviews.

HEWLETT PACKARD, formerly, EDS, Southeast MI

Infrastructure Specialist - Global Incident/Problem Management (06/2004-02/2010)

Supported over 6,000 servers that hosted client/server and web-based applications for OnStar, GMAC and GM’s Remote applications. Responsibilities included: identifying server incidents, coordinating support teams, issuing resolution and management status updates.

•Team lead for OnStar change management process which reduced the amount of time for a change in the OnStar environment from 36 hours to 12 hours.

•Monitored server and application response times to ensure hardware and operating systems were performing to contractual requirements.

•Reviewed and approved all new server implementations for OnStar, GMAC and remote servers which ensured servers were documented properly and were operationally sound before going live for customer. Provided customers with a 96% success rate of project implementations.

Information Specialist – Vehicle Sales Portal (VSP) (03/2001-06/2004)

Designed and implemented an interface between a large DB2 database (1 Terabyte) and an Oracle midrange database used by all GM dealers and employees to authenticate themselves to use web applications.

•Designed and implemented the upgrade from a security registry to a Light-weight Directory Access Protocol directory (LDAP) resulting in faster login speed.

•Supported LDAP design to integrate business role-based security which resulted in a 98% accuracy for user security.

•Managed support team for VSP, arranged 24/7 schedule, met GM’s contractual requirements, and scheduled changes and software upgrades, resulting in a 99.947% up-time standard.

Systems Engineer - Vehicle Order Management (VOM) - Security (01/1994 – 10/2006)

Developed and supported the security module which authenticated all users for VOM suite of applications. Responsibilities included: ramping up new applications, ramping down retired applications, and staffing new projects and customer interaction.

•Served as Technical Team Leader, responsible for evaluating, estimating and managing coding work which resulted in a 99.999% up time.

•Interfaced heavily with all VOM application teams to establish a “one-application-fits-all” security module resulting in a more efficient interface for applications to use.

•Interfaced with external groups to create batch process for ID requests and audit reports resulting in GM customer passing all annual security audits.

EDUCATION

Bachelor of Science - Computer Science

Northern Michigan University, Marquette, MI

TRAINING & CERTIFICATIONS

SAFe for Teams

SAFe Scrum Manager

SAFe Agilist

ITIL Certification -

Loyalist College – Belleville, Ontario Canada

TECHNICAL SKILLS

MS Word

MS Excel

MS PowerPoint

SQL

SharePoint

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