Customer service skills 14+ years Warehouse light industrial 19 years

Tanisha Marie Rodriguez

Jonesboro, GA 470-***-****

**********@*****.***

CAREER SUMMARY

Human Services, Social Services Professional with over 15 years of experience in Case Management, Crisis Management, Homeless Case Management, HOPWA, Mental Health and Juvenile services in the government, non- profit and corporate sectors. Works closely with Transitional Housing, Permanent Supportive Housing, Family Diversion Housing and HOPWA clients with disabilities, including serious mental illness, physical disabilities, chronic problems with alcohol and/or drugs, and AIDS or related diseases. Ability to effectively plan, assist, evaluate, and coordinate care to carry out a client’s needs. Dedicated to assisting clients work towards healing and self-sufficiency, while emphasizing their personal strengths and milestones. Knowledgeable of outreach and educational programs and grant deliverables. Communicates effectively to present insightful information to staff, peers, and clientele; works independently and in teams to complete successful projects. Career supported by Bachelor of Arts in Psychology and Human Services and a Bachelor of Science in Criminal Justice.

• Individual/Group Counseling

• Behavioral Therapy

• Medication Administration

• EvaluationWeb

• Conflict Management

• Motivational Interviewing

• Documentation

• SIMS

• Client Track (HMIS)

• Case Management

• Critical Thinker

• Training

PROFESSIONAL EXPERIENCE

Veterans Empowerment Organizations - Atlanta, GA March 2020 to Present Supportive Case Manager

• Managed case load of Transitional Housing, Permanent Supportive Housing, Family Diversion Housing and HOPWA clients with disabilities, including serious mental illness, physical disabilities, chronic problems with alcohol and/or drugs, and AIDS or related diseases.

• Facilitate communication between clients and all other supported divisions within the organization.

• Prepares Medicaid, Social Security Disability, and other entitlement applications.

• Provides counseling and advocacy to HIV Patients and further assisted them on applying for benefits.

• Assist clients adjust to life in housing, including but not limited to engaging clients around goals and aspirations, life skills, hobbies, and other activities that may be needed during the adjustment to housing.

• Coordinates with outside inpatients services and establish linkage to outpatient treatment and self-help programs.

• Coaches Veteran on Job readiness programs, by assistant veterans with resumes, job applications, and dressing for interviews etc.

• Maintains documentation of client interaction via organization’s own and funder-required outcome management system, Homeless Management Information System (HMIS) database systems.

• Develops relationships with representatives in other organizations to support individuals obtaining services such as, additional mental health care, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.

Atlanta Harm Reduction Coalition - Atlanta, GA March 2018 to October 2019 Lead Linkage Specialist/ Case Manager

• Identified and recruited new and previously diagnosed HIV, HCV, and/or STI-positive individuals who have fallen out of care or not engaged in primary care; provided patient retention navigation services by utilizing a strengths-based intervention to link them back into care.

• Engaged persons of unknown HIV, HCV, and STI status and connect to HIV and/or VH counseling and testing services.

• Maintained a caseload of 30 clients enrolled in a strength-based Case Management and Motivational Interviewing intervention.

• Assisted in the coordination of healthcare services and provided referrals through linkages to primary HIV, HCV, and/or STI healthcare; assisted with retention in care by linkage to supportive services.

• Screened, assessed, and evaluated patients for readiness to re-enter and actively participate in consistent HIV, HCV, and/or STI care.

• Charted patient retention navigation progress and reported through data entry; maintained client files according to program protocols.

• Assisted HIV and/or HCV positive and high-risk negative individuals in obtaining essential and support services (e.g., housing).

• Delivered Evidence Based Interventions that helped enhance self-efficacy of patients. Bridge City Center for Youth - Bridge City, LA June 2016 to March 2018 Juvenile Justice Specialist

• Maintained security in the youth detention center providing social services skills, life skills and therapeutic activities.

• Supervised youth as they navigated the legal system, provided basic counseling and support, developed treatment plans, and helped young offenders prepare for court.

• Completed utilization reviews to assure youth can continue receiving services. Georgia Community Support and Solutions - Marietta, GA January 2014 to March 2015 Youth ADL Program Leader/ Developmental Disability Professional -DDP

• Assisted with interviewing and training of new hires.

• Maintained documentation of program instructors.

• Update Behavior Support Plans (BSP) and Health Risk Screening Tool (HRST).

• Trained, collected, and submitted HRST and BSP to all employees.

• Supervised high intensity services that address health and safety risks for participants.

• Reviewed or wrote the effectiveness and implementation of the Behavior Support Plan.

• Participated and monitored the implementation and delivery of the Individuals Service Plan (ISP).

• Observed clients for four hours to record their behaviors and interactions.

• Supervised the delivery of service and ensured the strategies that reflect the goals and objectives of the ISP.

• Monitored the progress toward achievement of goals in the ISP, and made recommendations, as needed.

• Identified ongoing support (medical and or behavioral) as needed in collaboration with appropriate personnel.

• Completed monthly safety drill.

• Recorded and assisted with the daily distribution of medications to individuals.

• Performed administrative function for Youth ADL Program. Raven’s Counseling Services - Conyers, GA August 2012 to September 2015 Case Manager

• Developed and maintained relationships with clients by providing world-class customer service.

• Supervised the daily interactions of recently hospitalize youth.

• Implemented daily routine and maintained therapeutic environment in the most intense and restrictive unit.

• Designed and implemented a 9-week program to teach patients independent living skills and encourage safe behavior on the unit.

• Facilitated social skills groups to educate residents with medical, psychological, behavioral, and personality disorders.

• Effectively completed documentation in BIRP format.

• Provided transportation and representation to court, county offices and doctor's appointments.

• Facilitated budgeting groups, parenting classes, life skill development and anger management.

• Educated and assisted clients with completing TANF applications, WIC, school applications, grocery shopping, and follow up appointments.

Medical Records Youth Villages, Inner Harbour Campus - Douglasville, GA October 2010 to August 2012 Medical Administrative Specialist, Medical Records

• Completed Medicaid claims and verified Medicaid coverage.

• Entered patient information into GRITS.

• Purged, archived medical records on an as needed basis.

• Copied medical records for requesting party.

• Processed requests for health information received from patient accounts.

• Filed and pulled patient charts; conducted patient chart maintenance.

• Scanned patient medical records into system.

• Maintained open, positive, cordial, team-oriented lines of communication with Physicians, and other staff members.

• Reviewed and audited medical records for accuracy and completeness; evaluated medical codes for correctness; ensured security and confidentiality of medical records. Direct Care Staff / Office Assistance November 2005 to October 2010

• Ensured the maintenance of a safe, structured, and therapeutic environment for adolescents that struggle with domestic violence, mental and behavioral concerns.

• Completed documentation of daily progress of adolescents.

• Worked cooperatively with clinical team to assess client progress and develop comprehensive service plans for residents.

• Served as a liaison between the program and social service providers, including schools, CORE and IFI programs, the Department of Juvenile Justice, and the Department of Children and Family Services.

• Provided transportation to court hearing, doctors’ appointments, therapeutic passes, and placement relocation.

• Organized projects for unit staff to complete with adolescent.

• Completed chart audits and reviewed emergency safety inventions.

• Managed office supplies, vendors, organization, and upkeep of office. EDUCATION

Bachelor of Arts in Psychology and Human Services, Southern University - New Orleans, LA – 2005 Bachelor of Science in Criminal Justice, Southern University – New Orleans, LA – 2005 CERTIFICATIONS AND TRAINING

Trained in First Aid, CPR, HIPPA and Therapeutic Crisis Intervention Certified Dialectical Behavioral Therapy Practitioner Suicide Prevention and Identification training

Essential Learning Training Provided by Georgia Behavioral Health and Disabilities

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