Customer Support Stack Developer

Daniel Shen

Experience

*. **/**** -

present

Hong Kong

Hong Kong DataCenterLtd

Senior Full-Stack developer

● Developed 12 web apps for multiple clients, providing a wide range of functionalities and tools enabling mission-critical processes.

● Worked with UX/UI design team to improve existing applications and increase conversion rates by 20%.

● Completed RESTful API in NodeJS Using 103K lines of code to support the functionality of 10 mobile apps.

● Optimized legacy data storage and search query for the high-volume external web applications, minimizing the average response time by 26%.

2. 10/2018 - TouchBistro(remote)

9/2021 Full-Stack developer

Hong Kong ● Designed and implemented 13 front-end and back-end web applications utilizing React.js, Node.js and TypeScript.

● Provided priority one customer support for incidents and bug fixes, maintaining a 99% SLA for response and resolution times.

● Created 6 custom general use modules and components extending the elements and modules.

● Suggested 10+ improvements to product design and functionality as informed by user-experience reporting.

● Wrote a non-blocking code using numerous advanced techniques and strategies such as multi- threading and JavaScript dependency management.

3. 6/2016 - Data WorldSolutionsLtd

9/2018 Node.js developer

Hong Kong ● Collaborated with 6 team members to instruct large-scale web site.

● Assisted in developing 4 server-based Node.js software by providing inputs and insights, acquiring a 15% increase in the quality of overall work.

● Analyzed 20+ user requirements to derive technical software design and performance requirements.

● Attended 50+ weekly standup meetings to receive weekly tasks and mentorship from senior developers.

Education

2012 – 2016,

Hong Kong

B.S. Computer Science

City University of Hong

Kong

Organisational /Personality

Always on time Analytics Patient Loyalty Open minded Sense of humour Skills

Language – JavaScript,Typescript, HTML, CSS, Python, Java, C++ Library – ReactJS, jQuery, Tensorflow

Framework – AngularJS, VueJS, ExpressJS, Django

Data Base – MongoDB, MySQL, PostgreSQL, SQLite

Full-Stack Developer

Innovative Full-Stack Developer with 7 years of experience building websites and web applications using ReactJS and modern JavaScript tools/frameworks. Focused on creating highly scalable and visually attractive applications, understanding client requirements, and delivering projects to achieve 100% customer satisfaction. Link

*************@*****.*** https://github.com/playdeveloper3

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