Administrative Assistant Customer Service

Objective:

To handle a challenging and progressive career that will further develop my interpersonal skills.

To be exposed to a dynamic environment in order to keep abreast with the challenges in the field of my profession.

Working Experience:

NATIONAL TAXI LLC. (August 2016 to Present)

One of the leading Taxi franchises from RTA. Established in year 2000 and located at Al Qouz Industrial 2 area.

Administrative Assistant (Human Resources Department) – 2016 - Present

Maintaining employee records (soft and hard copies).

Update and maintain office policies and procedures.

Prepare documents and contracts for employees and management.

Provide orientations for new employees by sharing company information and explaining company policies.

Attend calls from all department heads, staffs, drivers and clients.

Manage and update HR databases with different information such as new hires, terminations, resignations, suspensions, emergency leaves, sick leaves, warnings, vacation and days offs.

Processing Visa application, renewal and cancellation.

Managing office supplies stock and placing orders.

Attends employees concern regarding passport, visa, labor contract, emirates id, RTA card, driving license from update, application, renewal, scanning, providing copy and complete information to them.

Providing weekly report and monthly reports to department heads.

Involve in processing of all types of leave such as annual leave, emergency leave, sick leave and others.

Compiling and maintaining paper, digital and electronic employee records, including holiday and sickness leaves.

Supports Human Resources department by screening, testing, and interviewing applicants.

Preparing regular reports on expenses and office budgets.

Responsible in providing Job Offer letter to new applicants.

Prepare notice letters, warning letters and other necessary HR concern letters for staff and drivers.

Provide quarterly audit report of company’s uniform (staff / driver).

Record and monitor work permit and residence visa validities for existing employees.

Attend driver’s concern regarding traffic fines, RTA fines and police fines.

Receives and answers all emails from all concern department and branches.

Attend clients from uniform industry discussing the price quotation, design and requirements.

Ensure functionality of necessary office equipment, and requisitioning new equipment and supplies as needed.

TEGIMENTA CHEMICAL PHILIPPINES INC. (January 2009 to April 2016)

An Engineering company that provides Engineering maintenance services to Philippines’ leading companies such as SM Prime Holdings Inc., Ayala Group of Companies and others.

Document Controller / Administrative Assistant (Administration Department) - 2010 - 2016

Attend all Telephone calls, Screen before pass on further.

Document Control (Organizing and maintaining files and records) all Outgoing & Incoming with systematic filling.

Send and receive all Emails correspondences.

Write the Minutes and Prepare Agenda for meeting in consultation with the line manager.

Handling Basic HR functions and Requests.

Planning and scheduling meetings and appointments.

Raising Customer Invoice, Customer Receipt and Payment Vouchers.

Preparing contracts, Invoices and Following up with clients on payments.

Preparing and editing correspondence, reports, and presentations.

Handling Petty Cash.

Providing quality customer service when needed.

Maintain and updating of staff files leave records.

Coordinate with site staff on daily basis for site requirements.

Generate Enquires to assist the line manager.

Manage the attendance and compile all payroll staff.

Implementing new procedures and administrative systems.

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Responsible of encoding branch reports, Accomplishment reports and others.

Distribute all documents in related to departments as per distribution guide.

Preparation of daily report, weekly progress reports and monthly reports as per contract

specification and requirements.

Ensure proper storage of documents in both electronic and hard copy formats.

Identification and tagging of all incoming materials.

Maintain various log preparations like submittals, data samples, variation notices, requests and others.

Issue and distribute controlled copies of information.

Provide, edit, update and revise of documents, spreadsheets and others.

Produce and maintain document progress reports for Operation Manager.

Warehouse Custodian (Administration Department)

Ensures cleanliness of the Warehouse and work area.

Proper stocking of inventory.

Maintain proper tagging and label of inventory materials and units.

Provide monthly inventory report.

Conduct preventive maintenance to all inventory units and equipment.

Provide list of materials, items and things to be purchase.

Organize all inventory materials at warehouse.

Provide log sheets for borrowed materials, items and equipment.

Compile receipts of purchased items, materials and equipment.

Compile receiving records, delivery receipts, purchase order and others.

Responsible in providing proper product knowledge to all concern.

Coordinate with the Supervisor of branches for warehousing needs.

Conduct branch audit and inventory.

Responsible in correct handling of supplies.

Keep accurate records on materials, supplies and other equipment that enters the warehouse.

Keep track of and record all outgoing and incoming shipments and ensure that they have been filled correctly.

OTHER SKILLS and WORK EXPERIENCES

Drafting / Drawing / Sketching

Photoshop

Proficient in MS Office (Word, Excel, Publisher, PowerPoint, Outlook and etc.)

Computer Maintenance (Basic troubleshooting)

Sports Coach / Player

Educational Attainment:

STI College Fairview

Diploma in Computer and Electronics Technology (Graduate) - 2004

Adamson University

B.S. Architecture (Third year level) – 1996 to 1999

Personal Information:

Nationality: Filipino (Philippines)

Language: English / Filipino

Height: 5’ 10”

Driving license: UAE Light Vehicle - Automatic

EDGARDO ALCONTIN

Mobile: 050******* / Dubai, UAE

EMAIL: ***********@*****.***

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