Service Representative Customer
Resume:
Lisa Michaels
Efficient and detailed in all I do
Lakeland, FL 33801
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service/Sales
GameTime - Remote
April 2020 to Present
Answered calls, emails and texts providing world class service on every interaction . Assistant customers as well as venders by resolving any issues and ensured individual understood that they are truly valued. Offered additional services and product to all eligible callers (upsell). Documented all details and actions per company specifications and standards.
Customer Service Representative
ResultsCX - Lakeland, FL
August 2017 to March 2020
Answered calls for our clients Hulu and Disney Plus. Resolved billing issues, trouble shooting all streaming devices, answered all customer questions. Documenting all actions per company specifications and escalated as needed to provide outstanding customer service on each and every call.
Housekeeper, Maid
Merry Maids - Lakeland, FL
April 2016 to August 2017
Cleaned residential homes for our customers. Performed each task to the highest level as per company standards and customer request. Worked independently as well as with a partner. Bathrooms, bedrooms (linen change) Floors always swept, vacuum and mopped per client request. Used standard cleaning products provided by employer with exception of when customer provided their preferred products. Left each home in tip top shape and had tremendous pride in the work performed.
Customer Service Representative
Sykes Enterprises, Incorporated - Lakeland, FL
June 2014 to July 2016
Answered calls and providing outstanding customer service for our client - AT&T. Assistant customers with billing and performance issues. Resolved issues and ensured customer understood that they are a valued customer. Offered the value added additional services to all eligible customers (Direct TV). Documented all details and actions per company specifications and standards.
Registered Nurse - Program Nurse
NeuroResorative - Lutz, FL
May 2008 to March 2015
Program Nurse for a 57 bed residential facility catering to and treating/rehabilitation of Traumatic Brain Injury (TBI) and Spinal Cord Injury. Goal of program is the integration of our residents to main stream society and assistant with activities of daily life. All documenting completed to exceed State of Florida Board of Nursing standard.
Education
Bachelor's degree in Nursing
University of Massachusetts-Lowell - Lowell, MA
August 1991 to June 1995
High school diploma
Bishop Fenwick Academy - Andover, MA
September 1986 to June 1990
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