Lisa Michaels

Efficient and detailed in all I do

Lakeland, FL 33801

adw956@r.postjobfree.com

+1-863-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service/Sales

GameTime - Remote

April 2020 to Present

Answered calls, emails and texts providing world class service on every interaction . Assistant customers as well as venders by resolving any issues and ensured individual understood that they are truly valued. Offered additional services and product to all eligible callers (upsell). Documented all details and actions per company specifications and standards.

Customer Service Representative

ResultsCX - Lakeland, FL

August 2017 to March 2020

Answered calls for our clients Hulu and Disney Plus. Resolved billing issues, trouble shooting all streaming devices, answered all customer questions. Documenting all actions per company specifications and escalated as needed to provide outstanding customer service on each and every call.

Housekeeper, Maid

Merry Maids - Lakeland, FL

April 2016 to August 2017

Cleaned residential homes for our customers. Performed each task to the highest level as per company standards and customer request. Worked independently as well as with a partner. Bathrooms, bedrooms (linen change) Floors always swept, vacuum and mopped per client request. Used standard cleaning products provided by employer with exception of when customer provided their preferred products. Left each home in tip top shape and had tremendous pride in the work performed.

Customer Service Representative

Sykes Enterprises, Incorporated - Lakeland, FL

June 2014 to July 2016

Answered calls and providing outstanding customer service for our client - AT&T. Assistant customers with billing and performance issues. Resolved issues and ensured customer understood that they are a valued customer. Offered the value added additional services to all eligible customers (Direct TV). Documented all details and actions per company specifications and standards.

Registered Nurse - Program Nurse

NeuroResorative - Lutz, FL

May 2008 to March 2015

Program Nurse for a 57 bed residential facility catering to and treating/rehabilitation of Traumatic Brain Injury (TBI) and Spinal Cord Injury. Goal of program is the integration of our residents to main stream society and assistant with activities of daily life. All documenting completed to exceed State of Florida Board of Nursing standard.

Education

Bachelor's degree in Nursing

University of Massachusetts-Lowell - Lowell, MA

August 1991 to June 1995

High school diploma

Bishop Fenwick Academy - Andover, MA

September 1986 to June 1990

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