Center Representative Customer Service
Resume:
Lakeatha Barker
Customer Service Specialist
Dallas, TX 75217
**************@*****.***
I am a team player. I'm open to learn new things. I have over 22 years of customer service and waitress... I'm a quick learner. And I'm a very people person. Authorized to work in the US for any employer
Work Experience
Waitress
Saltgrass Steakhouse - Mesquite, TX
December 2022 to Present
• I take customer orders.
• Collect cash and credit card payment.
• Pre buss tables.
• Passed out the food to customers
Waitress
Texas Roadhouse - Mesquite, TX
October 2021 to Present
• I take customer orders.
• Collect cash and credit card payment.
• Pre buss tables.
• Passed out the food to customers
Waitress
MI COCINA - Dallas, TX
April 2021 to October 2021
• I take customer orders.
• Collect cash and credit card payment.
• Pre buss tables.
• Passed out the food to customers.
Waitress
POSADOS CAFE - Mesquite, TX
December 2013 to April 2021
• I take customer orders.
• Collect cash and credit card payment.
• Pre buss tables.
• Passed out the food to customers.
Call Center Representative
PRC - Addison, TX
February 2005 to November 2013
Received calls from customers that inquired about their membership.. Setup new accounts for customers. Receive calls from customers to renew their membership with AARP. Education
Some college in Medical Assistant
AEC - Garland, TX
July 2006 to March 2007
High school diploma or GED
Skills
• Waitress
• Restaurant Server
• Customer Service
• POS
• Bartender Experience
• Serving Experience
• Server
• fast learner
• Sales
• training
• Sales Experience
• Cooking
• Food Safety
• Food Service
• Upselling
• Food Preparation
• Cashiering
• Host/Hostess (1 year)
• Retail Sales
• Food Production
• Cash Handling
• Food Handling
• Kitchen Experience
• Restaurant experience
• Serving
• Customer support
• Leadership
• Clerical experience
• Communication skills
• Micros POS
• Time management
• OpenTable
• Aloha POS
Languages
• English - Fluent
Certifications and Licenses
Food Handler Certification
TABC Certified
Assessments
Food Safety — Familiar
January 2019
Knowledge of proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
Full results: Familiar
Bartending — Proficient
October 2019
Understanding, pouring, and mixing drink orders.
Full results: Proficient
Bartending — Familiar
August 2019
Understanding, pouring, and mixing drink orders
Full results: Familiar
Food Safety — Completed
August 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
Problem Solving — Completed
May 2019
Analyzing relevant information when solving problems. Full results: Completed
Call Center Customer Service — Familiar
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar
Logic & Critical Thinking — Completed
July 2019
Using logic to solve problems.
Full results: Completed
Written Communication — Completed
August 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Reliability — Proficient
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Attention to Detail — Completed
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Reliability — Expert
December 2019
Tendency to be dependable and come to work
Full results: Expert
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Bartending — Familiar
March 2020
Understanding, pouring, and mixing drink orders.
Full results: Familiar
Sales Skills: Influence & Negotiation — Completed
May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed
Work Style: Reliability — Expert
June 2020
Tendency to be dependable and come to work
Full results: Expert
Food Service: Customer Situations — Proficient
June 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Food Safety — Completed
March 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
Customer focus & orientation — Completed
July 2021
Responding to customer situations with sensitivity Full results: Completed
Customer service — Completed
February 2021
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Completed
September 2021
Comprehending and responding to retail customer needs Full results: Completed
Food service: Customer situations — Proficient
August 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient
Work style: Conscientiousness — Completed
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Food safety — Completed
March 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
Typing — Completed
August 2019
Transcribing text using a standard keyboard
Full results: Completed
Fine dining — Completed
January 2020
Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service
Full results: Completed
Security guard skills — Completed
June 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Completed
Customer service fit — Proficient
September 2020
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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