Customer Support Service Associate

Marlya Epting-Key

People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service Associate at Any Job coming with strong knowledge of CSR systems and practices, and 2 years' proven customer support experience.

4406 Santa Fe Ln McKinney,Tx 75070 469-***-**** adw94k@r.postjobfree.com WORK EXPERIENCE

Apple — CSR

Conduent — advocate

Alorica — CSR

Burlington — Stock And Receiving

ShutterFly — Assembler

04/2021 to 07/2021, Dallas, Tx

Providing a magical experience also includes showcasing our icon products, accessories and services through outstanding merchandising, when needed you will be trained and ready to deliver September 2021 to December 2021, Plano, Tx

Delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. 04/2021 to 08/2021, Sherman, Tx

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues 10/2021 to 10/2021, Allen,Tx

Process good in order to make them ready for the selling oor. Merchandise product to the sales oor in a timely manner. 11/2021 to Present, Plano,Tx

Follow and enforce all facility and department safety rules, including conducting safety walkthroughs and training of other associates

* Report all injuries or prohibited activities and review personnel needs daily with Shift Manager EDUCATION

Sachse High School

Dallas Community College — Currently Getting My Associates

* Conduct discussions with associates and communicate all production and quality metrics within the department

* Understand and execute whatever it takes for on-time fulllment of all products, making recommendations for new procedures when applicable

* Ensure process accuracy according to work instructions and assist operators by answering questions and demonstrating operations

* Maintain condentiality and strict compliance with the company’s security policy related to potential access to sensitive information

08/2014 to 05/2020

07/2021 to Present

I’m in for real estate

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