Health Informatics Customer Service
Resume:
SHEELA MAKHIJA
Toronto, Ontario
adw94a@r.postjobfree.com
Date: - May 23,2021
Toronto, Ontario,
Re: - Immunizations Digital Innovation and Strategy Dear Hiring Manager,
I am writing to express my strong interest in the Co-op position for Immunizations Digital Innovation and Strategy at Shoppers Drug Mart and Loblaw Pharmacies. With a background in Health Informatics from George Brown College, I have a solid foundation in both the technical and business aspects of healthcare, including pharmacy services, healthcare strategies, and digital technologies. I am passionate about healthcare, digital innovation, and strategic planning, making this opportunity an ideal fit for me. I am excited about the prospect of contributing to the development of immunization business strategies and digital patient journeys, which are crucial for improving patient experiences and outcomes.
With a solid educational background in the healthcare domain, I have developed the skills required to analyze complex data and deliver insights in a clear and actionable manner. My strong problem-solving, analytical, and critical thinking abilities, combined with excellent interpersonal and communication skills, enable me to collaborate effectively with stakeholders at all levels. Thank you for considering my application. I welcome the chance to discuss my suitability for the position further. Please feel free to contact me at 647-***-**** or at adw94a@r.postjobfree.com. Thank you,
Sheela Makhija
SHEELA MAKHIJA
Toronto, Ontario
adw94a@r.postjobfree.com
OBJECTIVE: -
Seeking a co-op opportunity as a health informatics student, with a focus on leveraging my diverse experience in both clinical and non-clinical areas of healthcare, to support the development and implementation of innovative solutions for healthcare information management. I will ensure accurate, secure, and accessible data for authorized personnel in adherence to policies and procedures. I aim to contribute to the enhancement of patient care, while expanding my skills and knowledge in health informatics through hands-on industry experience. HIGHLIGHTS OF QUALIFICATIONS:
Experience working in a complex data environment and decision support, including healthcare data repositories and other relational databases.
Utilized outstanding interpersonal and communication skills, in addition to a strong aptitude for problem-solving, analytical thinking, and critical reasoning.
Effective organizational and time management skills, demonstrating the ability to prioritize tasks in a dynamic and challenging environment.
Strong project management skills and ability to work with various teams, often in a project lead role and across multiple provinces. Detail-oriented with strong planning skills.
Skilled in data analysis, translating insights into actionable solutions. Demonstrating sound judgment and synthesizing diverse information for strategic decision-making.
Consistently prioritized quality, accuracy, and exceptional customer service through meticulous attention to detail in daily responsibilities.
TECHNICAL SKILLS:
Microsoft office suite (word, Power point, Excel)
Jira (Basic)
Microsoft Project
Outlook
SQL.
EDUCATIONAL CREDENTIALS:
Pursuing Post-Graduation Certificate in Health Informatics Jan 2023 - Dec 2023 George Brown College, Toronto, ON
Masters in Hospital Administration Apr 2017 - May 2019 Bhartiya Vidyapeeth, Pune, India
Bachelor Of Dental Surgeon Sep 2008 – Jul 2014
Chhattisgarh Dental College and Research Institute, India CERTIFICATIONS:
Standard First Aid & CPR/AED level C Certification Apr 2023
Communication in Healthcare Setups held at CHMSR, Pune Mar 2019 PROFESSIONAL EXPERIENCE:
Sr. Strategy and operation executive at MD India Health Insurance TPA Jan 2019 - Sep 2021
As a Senior Executive, responsible for performing second-level audits on outstanding claims, specifically focusing on ADR (Additional Documentation Request) and Error Report analysis, to ensure efficient resolution.
Identified operational deficiencies and provided valuable inputs to the technology team, emphasizing process automation, to mitigate future occurrences of outstanding claims.
Conduct weekly review meetings with senior management to present outstanding reports and recommend operational enhancements across the organization.
Engage in audit review meetings with insurers, delivering in-depth analysis and insights on claims with significant gaps.
Organize informative sessions for corporate employees, educating them on insurance policies and the claim process.
Worked collaboratively with the Decision Support team to analyze data, generate insights, and deliver presentations. Took responsibility for maintaining technical specifications and conducting thorough validity and data quality checks on outputs. Internship Trainee, Chella-ram Multispecialty Hospital, Pune Sep 2018 - Mar 2019
Worked as a Quality Executive, responsible for analyzing gaps in the current business-as-usual
(BAU) processes across multiple departments.
Offered recommendations and suggestions for improving Standard Operating Procedures (SOPs) based on the findings from the Gap Analysis.
Developed implementation plans to address the identified gaps within the respective departments.
Reported directly to the Director and actively contributed to the implementation of Key Performance Indicators (KPIs) for achieving NABH (National Accreditation Board for Hospitals & Healthcare Providers) accreditation.
Collaborated with the administrator to gain a comprehensive understanding of the cashless and reimbursement claim processes involving authorized Third-Party Administrators (TPAs) VOLUNTEER EXPERIENCE
MD India Health Insurance Company Oct 2019
Volunteered as a mentor and trainer, providing guidance and training to individuals and teams in data analysis, data visualization, and other decision support skills.
Demonstrated the ability to effectively communicate complex concepts and share expertise to enhance the skills and knowledge of others in the organization.
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