Service Representative Sales Associate
Resume:
Tesha Burnett
Woodruff Ave Brooklyn,*****
*****.*******.********@*****.***
PROFESSIONAL HIGHLIGHTS
• Over 3 years’ progressive experience working in retail settings in cashiering and customer service capacities
• Conversant with providing courteous and continuous attention to customers
• In depth knowledge of communicating product knowledge to customers and keeping abreast of promotional activities of the store
• Highly effective in managing cash and credit transactions in an efficient Professional Experience:
Daycare
Phebeana Pre-School, Brooklyn, NY 2012
• Help the children with homework.
• Do different activities with the children throughout the day.
• Direct the children to the bathroom
• Snack time
• Clean up any mess that was made during the time
• Nap time
Sales Associate
Macy’s, Brooklyn, NY 2016 – 2018
• Greet customers as they arrive at the store, and inquire into their purchasing preferences.
• Confer with customers to determine their requirements, and suggest products and items accordingly.
• Direct and lead customers to their desired products, and provide demonstrations when requested.
• Assist customers in deciding product prices, and provide information about sale prices or discounts.
• Provide support to customers in making informed choices, and indulge in suggestive selling to encourage them to buy additional products.
• Process payments by operating POS systems, ensuring that both cash and credit card payments are properly handled.
• Process returns and exchanges, according to established company policies.
• Ascertain that shelves are adequately stocked with products, and arrange and rearrange them as required.
YMCA, Harlem, NY 2019
• Different activities throughout the day
• Take the children to the park
• Go on trips
• Lesson plan
• Reading and writing
RCM Technologies Paraprofessional, New York, NY 2019- currently
• Helping the student stay on task
• Assistant the student with any health issues
• Communicate with the parent(s)
• Support and encourage the student
Customer Service Representative
•Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Account management.
•Analyzes the customer business performance to identify growth, up-sell or cross-sell and new business
opportunities.
•Assisted the clients in assessing their requirements and provided resolutions to conflict through meetings and discussions.
•Monitored all accounting and business information of the firm to ensure that all the required standards and expectations were met.
Personal Banker
Met and exceeded sales goals in opening new accounts, loan volume, credit products, and deposit goals.
•Provided extensive training to new employees on banking procedures, protocols, and sales techniques.
•Superbly balanced cash drawers, and vault accounts on a daily basis with zero discrepancies.
•Maintained a business relationship with all personal and business account holders through customer service while expanding my portfolio. Key Accomplishments
• Increased customer base by 12% in six months following provision of excellent customer services that engendered new clientele Extra-Curricular Activities
• Enjoy Athletics: Ran track and played soccer during High School
• Multi-Lingual: Fluent in English. Currently studying Spanish
• Volunteer and Service Related Activities: Habitat for Humanity and Community Food Bank
Skills & Strengths
Proficient in Microsoft Office/ Excel and PowerPoint
Dependable Interpersonal Skills
Leadership Skills
Quick Learner Time Management Organized
Student Mentality Great Work Ethic Open-Minded Education
Medgar Evers College
Erasmus Hall High School
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